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January 2024 by Joyce F
Very rude and enjoying being that way
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December 2023 by Darren Shepherd
I wish I could this place -5 stars , extremely rude and unhelpful, no customer service. Go to Home Depot
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December 2023 by citlaly t.
Very unprofessional and rude owner. I asked if I can return a uhaul vehicle instead of dropping it off to the original location I rented it from and immediately he starts screaming at me saying "NO YOU CANT DO THAT ITS NOT MY CAR THATS NOT MY CAR YOU CANT DO THAT" he was acting like he owns the company U-Haul. He kept yelling at me telling me to leave and that I can't drop off any Uhaul vehicle from another dealer and that if I wanted to drop off a uhaul vehicle from another location I had to give HIM money plus the extra fee?
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November 2023 by M M.
Completely unprofessional and unreliable. I had a 15 foot truck reserved weeks in advance and the day before my move they call me to say it's not available. Their customer service then referred me to the next nearest location who also couldn't even confirm a smaller truck. I ended up canceling the entire original order last minute and drove much further to Hollywood for a 10 footer. I'd recommend the 4550 Hollywood Boulevard if you want professional service.
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November 2023 by Darren S.
Terrible service owner is rude and unhelpful he has no respect for his customers. Better to rent truck from Home Depot
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November 2023 by Cruz Yamilet
Do not come here because Tony will try to Make you feel pressured. I asked him a simple question and he got really defensive with an attitude. I don’t recommend this place at all horrible service. He’s also the manager that place so I don’t know if he can consider himself manager talking to his customers like that
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November 2023 by Dmitry Korikov
I recently had an extremely unpleasant experience at this U-Haul location. Right from the start, the manager displayed a confrontational attitude, frequently escalating minor issues into conflicts. An example that stands out was when I uploaded a picture of my driver's license. Even after showing him that I had successfully uploaded it, he impatiently demanded from me to see it on the website, and when it appeared a minute later, his impatience was evident. Instead of simply waiting, he reacted aggressively. Why speed of uhaul website has anything to do with me.Further, his instructions, like asking me to place my phone on the table or adjust its settings, seemed unnecessary and arbitrary. It felt as though he was misunderstanding basic processes, even when the evidence was right in front of him. Communicating with him was challenging; he seemed resistant to reason and common sense.This experience was not just inconvenient but also deeply unsettling. I remained calm and tried to approach the situation with patience, but I fear others might not have the same restraint. Engaging with him felt degrading, and it left a lasting negative impression on me. I'm genuinely disheartened by this encounter and will think twice before using this location again.Other locations is fine. I rent uhaul a lot. It is only this one
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October 2023 by Jose B.
I rented a 10 foot truck today from this location and I couldn't be more pleased. The service was excellent from Tony the manager. The truck was great and my whole experience here was wonderful. I will absolutely recommend them to anyone. Thank you for all your help Tony.
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October 2023 by Dina Cook
The person at the location was extremely rude and the pickup truck was dirty. Smelled like smoke and there was blunt wrappers and an old smoothie in the truck as well as melted rubberband on the seats.The car had a big scratch at pick up.
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October 2023 by Guillermo Maltes
I have no words to describe how an absolutely horrible experience I’ve had with Uhaul and specially with this location today. I made a reservation about two weeks ago so our moving day would go smoothly. We got to our pickup location on time, they sent us to a second location because they didn't have the truck available. It took 40 minutes and a $45 dollars Uber ride from our pocket to get to the other location. We get there and without even giving us the chance to explain ourselves, the Uhaul person begins screaming that he doesn't have available trucks, we explain they sent us here, he continues to scream and kicked us out by showing us the door and closing it right in our face. He made my girlfriend cry. I have honestly never in my life been talked to this way. We are heading to our third location with hopes they will have a truck this time. But mostly we are hoping to come across some educated humans that respect us, our business, and our time.
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October 2023 by Christopher Oh
Very rude and the bold Armenian guy ordered every small stuff to me who is the customer,so I thought he could be a racist. Also watch out he might play with gas gage. I drove less mileage than the contact says but I got charged $9 more than the contract printed price. I am not coming back this place ever again and will tell my friends go to other Uhual not this place.
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October 2023 by Oosni N.
By far one of the worst experiences renting a Uhaul. The guy needs his attitude checked. Extremely rude and charged us for fuel costs even after I showed him the pictures that were taken when we picked up truck. Now, I'm working with Uhaul customer service for the refund of bogus charges - even after acknowledging fuel level he stated was incorrect. Always take pictures and/or video of the rental vehicle before driving off the lot because they will try to rip you off.
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October 2023 by Christopher O.
This place has the one of the poorest customer I've ever been. The bald Armenian guy was so rude and might play with gas gage, So take a photo of milage and gas gage b4 you drive. The gas tank was not 1/4 as he told me and my final bill got charged $9 more than contract says even I've drove less mileage than contract says.
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September 2023 by Victor C.
The manager of this location is extremely rude and doesn't care about anyone but himself did even care why I was there more upset that we were late to pick up but wasn't are fault uhaul switched locations on us while I was on my way to the first loacatio
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August 2023 by Mike Sparrow
my transfer was delayed and someone from the company called me and threatened never to give a truck again. But yuhol constantly did not provide me with a truck when I booked it and I arrived and there was no truck. And no one solved my issue and did not compensate me for the losses. And now they're calling and threatening me. and they didn’t even begin to listen that I had more things and I didn’t calculate and was ready to pay for one more day. The bald man who booked me at this point. It's terrible.