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February 2024 by Christopher J.
DO NOT RENT FROM HERE! They gave me a van with no gas below E and when I asked to get one of the other 4 vans parked outside the guy said they were all empty because people still their gas overnight (lies). He was too lazy to grab the other van. The front desk associate Maria is rude! I told her I needed a full day rental and she put 2am drop off (because in what world would I do 2am) then tries to charge my card for additional time instead of a 1 day rental fee!
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February 2024 by Asha Green
The manager Maria was very rude and spoke to me poorly via phone after accidentally scheduling my Uhaul for a shorter time frame than the allotted 24 hours. She raised her voice at me which was inappropriate, especially for a manager and with such a reputable company. Otherwise, my service was great and the truck served me well, but she should not feel comfortable speaking to customers this way.
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February 2024 by Rosa Najarro
I was charge twice that same day, and I still haven’t received a refund. Some manager said she’ll call me this Monday and didn’t receive no call. Telling me to call my bank knowing damm well you guys should be taking care of this mistake and sending me a refund.
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December 2023 by Lisa Zhou
It wasn’t the worst but I wouldn’t come back. I was upcharged $10 extra on my rental for gas, even though I drove only 6 miles and the gas meter barely moved. Gas is $5/gal right now. I definitely didn’t use 2 entire gallons of gas to drive 6 miles. Additionally, the staff wasn’t very helpful, didn’t explain any part of the process to me so I felt pretty confused. Apparently none of the seats on any of their trucks adjust & I was too short to drive the truck. The battery light was blinking on the dash which I was not made aware of. My rental was also not marked as completed once I returned the truck.
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September 2023 by Ben Friend
Nya was incredibly helpful and kind. It was her 3rd day working I believe and I think she did a fantastic job guiding my boyfriend and I through the difficult process of moving.There was a very kind gentleman there as well whose name I didn’t catch- I apologize. He was clearly seasoned and training Nya with policy and he helped process the transaction inside the UHAUL store quickly and efficiently. Thank you sir!I 100% recommend this UHAUL location due to the supplies available to help pack your belongings, the staff that helped us and the ease of making an appointment here.Overall 5 stars.
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September 2023 by Evan Lasko
Very smooth experience renting a truck today. Nya helped us and was fantastic, excellent customer service. Clean location, has everything you need for a move.
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September 2023 by Sow Ging Chen
I wasn’t the one renting but my roommate had to wait for a long time to even get her keys cuz they just didn’t have it lmfao
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September 2023 by ShannonLee Seymour
I was robbed I told them I was going 100 miles away one way they only gave me 200 miles they say that I want 150 miles over I beg to differ I was under the impression it was 200 miles a day wrong completely robbed service was so bad that I didn't even get checked out at the end I'm supposedly I owe $350 or something like that that's the craziest thing I've ever seen in my life I didn't even leave the state I only went to another county and came back and that's the craziest it is just very bad business when you act like that I have been out of state and back with U-Haul I spent quite a bit of this time was highway robbery
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September 2023 by Brandon Shooter
Very unprofessional big load in the front of the building wouldn’t recommend this place to anyone that huge pile of junk food needs to be removed from the office immediately fire it
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September 2023 by Kamaria M.
If I could give 0 stars, I would. Not only is this review for this Location (how do you not set up the parking lot for overnight renters) but it's also for Uhaul and a company in general. My truck was scheduled to be picked up by me at 6 am. I got there at around 5:10 to pick up the truck with there 24/7 truck share pick up. when I got there I noticed my truck was blocked in by other trucks. when I reached out via their live chat option, they all told me to wait in the parking lot until 9am and call their rental hotline. every single person I connected with on live chat ended the chat early and would not allow a reconnect. Then the hotline I was given finally picked up and they said to either wait outside until 9 am or find a way to get to another site. Then they also hung up on me after I asked for a supervisor. I never raised my voice or spoke rudely and i honestly should have because I didn't recieve any help. I'm moving by myself and took an Uber to the lot to pick up the truck. They told me to go to another lot to rent ANOTHER TRUCK and that I'd need to find my own way there. I asked for the lock box code to move the trucks myself and they said no. Waiting in dark empty parking lot for four hours by myself in downtown LA is crazy. Not to mention, they kept saying roadside assistance couldn't be called because being stuck on the lot is not covered by them. Definitely won't be using them again and I will be telling everyone about my experience.
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August 2023 by Carlos A.
Poor customer service. My experience was horrible. Listen to the reviews people. U-Haul is great and I just recommend going to a different location. I will. I'm not going to expose the staff here, I already submitted it on a survey. Great vehicle, reliable got the job done tho.
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July 2023 by Jacquelin Fink
Review for truck rentals…one of the nicest, cleanest U-Haul locations I’ve ever seen. Nearby gas station makes refueling on return easy. Vehicle was very clean & it great working condition.
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July 2023 by Aharon Xavier James
The lady who answers the phone here is completely rude arrogant and very disrespectful she could really use a class in customer service how to treat her customers!!!!!!!
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June 2023 by Konstantin Iamashev
Very bad service. They built new wall, replaced security lock and didn’t tell me about that. When I came to take my stuff I can’t open the storage. They said I should wait for 3 days to open it.
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May 2023 by Brian H.
If I could leave negative stars I would. This is the absolute most bogus place I have ever dealt with. Do not waste your money here. Sketchy area and rude staff. Expect to be charged for random things and hour long wait times to get ahold of anyone.
