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February 2024 by Sarv T.
Had an extremely disappointing encounter at this location due to an employee named Ryan, we rushed out get there before the closing after an exhausting day. Ryan not only refused to offer the needed assistance, falsely citing the cashier's early closure. RYAN's behavior was outright sadistic--mocking and disrespecting us, and laughing as we begged for help, highlighting the distance we had to travel back home. His enjoyment of this power trip was evident and deeply troubling. Also, he had personal conversations with his girlfriend on speakerphone in front of us instead of trying to resolve out issue , showcasing a complete disregard for professionalism. When requested to speak with a manager, he dismissively laughed, falsely claiming he didn't have one. His refusal to provide his name, which I later identified through photos here, was particularly aggravating. This encounter was not just unhelpful but demeaning and added unnecessary stress and cost . I really hope this feedback is taken into account to substantially improve customer service standards at this location.
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January 2024 by Daniel G.
I recently went to refill propane tanks there satisfied with price cheaper then exchanging them especially if there a few tanks. People there are helpful
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October 2023 by Dayday D.
Bs company sorry ass Management very unprofessional and rude Ryan is the rudest will never get a truck from this location AGAIN
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October 2023 by Roman K.
Over three days I rented some hitch trailers and they were in decent shape. Staff was kind and informative. Their hours are also longer than all the other locations nearby so I'll keep coming back.
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September 2023 by Jenny M.
One extra star for the Hispanic gentleman who was slightly helpful. Walked in the store. The young black gentleman behind the counter was very unhelpful. Refused to make eye contact. Acted like he just ate 5 edibles (catch my drift?). Seemed annoyed that he was expected to work. You know, while he was at work. Whatever. Will literally never go back there again, for anything.
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August 2023 by Jake L.
Needed a hitch installed on my old Jeep. Roy was patient, friendly, and informative in ordering it for me. It came in and they installed it quickly and efficiently within the timeframe they quoted, and even assisted in finding the right drop ball attachment needed. There was an issue with the actual scheduling of the installation but it was solely the fault of corporate office/call center who do the guys at U-Haul Crenshaw dirty by being so awful. Roy and Ryan were kind, unnecessarily apologetic, and easy going even though the corporate system being down massively screwed them over and made their jobs harder.
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August 2023 by Alvaro G.
I got to moving some things around and I made sure I kept the money in the hood. So I rented wit these guys. Everything was smooth like a red velvet cake. Until I returned the truck. I had taken pictures of the miles when I started and when I finished using their truck. After sweating like a hump back whale half the day I returned the truck. I showed the manager, she's the one shaped like a linebacker with long a$$ nails. The balls on this linebacker whale to touch my phone. And want to see my pictures. Maybe she thought my phone was a snack. For that disrespect, I will not be quarterbacking for this linebacker with long nails and fake hair. Hasta la vista
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July 2023 by Jaycee F.
I had returned my U-Haul right after picking it up because I was unable to move due to a power outage. I was still charged full price + miles without consideration or sympathy.
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July 2023 by Edgar S.
I received a call two hours before my pick up time saying they don't have a truck for me to use, only if I bring it back to the location..and it's not the 20' truck, it's a 10' truck. Thanks a lot U-Haul. Moving day just got a lot more difficult for no reason. What's the point of a reservation. And how is it that you call me the very same morning of my pickup when it clearly states on your site that you will call the day before if anything were to occur. Worst service. Worst worst worst.
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June 2023 by Jim C.
If one were to lookup 'sh*tshow in the dictionary the u-Haul logo would pop up. Absolutely nothing that this company does is even the most remotely helpful. The are completely dosorganized, give you the wrong orders and can't tell you where to pick up your vehicle, until someone calls you at anytime they want, apparently. I'm using Ryder from now on. Absolutely the worst.
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May 2023 by Carlos K.
Ryan helped us with our propane tank and was really friendly, his customer service was the best ive seen in any business let alone a uhaul place. We were able to pay outside remotely it was really convenient Top Notch thank you ryan you have a bright future young man!
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April 2023 by Mercedes R.
From the start, my experience here was top notch. The entire staff is friendly, professional yet easy going. Ryan was super cool and helped me to make the best decisions for my move. I especially loved that the staff looked like people from my community. I'd definitely come back to do business with this establishment.
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March 2023 by Joe C.
Just had a great experience at this UHaul location. We rent trailers and trucks a lot here because of my business, and while the staff is always helpful this time Abadji went over and above with stellar service. He's an amazing asset to this team. Highly recommend this location and Abadji!
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February 2023 by irungu mutu
Didn't answer any of my calls. Got there 10 minutes early. Stood in the rain! Waiting. Knocked on the door, rang the bell. Called 1888 Uhaul. The Uhaul store owner 'didn’t Think I'd show up.' SHUT THIS LOCATION DOWN UHAUL! ?
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February 2023 by Dane M.
Went to rent a truck (I have rented many U-Hauls before) and they claimed my ID was fake. My ID is not fake at all but they claimed they scanned and all and still fake? Guy working was super rude and not willing to help at all.
