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April 2024 by MyLife V.
If I can give this a zero star I would Justin is really unprofessional and racist he did not have a solid reason why I was unable to rent a trailer when I provided proper documentation to him once he seen my ID he straight up profiled me and my family I really don't know how he still even allowed to work there seriously and did not want to give me his supervisor information but I'll contact corporate on this matter. he sucks at being in the desk. I suggest nobody goes to rent from them until Justin gets fired
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March 2024 by Liam H.
I've been a person who has used U-Haul for years I just don't use anybody else and the reason why is it have you looked their prices? Don't go up they they probably have gone up, but I mean value wise I think you're getting good value I think the train their people at the counter very well I think they're very polite courteous Never used a storage unit out of U-Haul before I mainly a truck guy and they always have the truck I need when I need it good inventory put more of those furniture pads and then I ever would think and I was shocked by that they're really helping when we have some antiques but I'm using right now one of the storage units called I think it's called a pod. That's a different company You bought you box and it's 8 x 8 by like eight moves almost a square and this box can be transported to anywhere you wanna send it and you know how many times if you wanted to just have someone go in your storage unit and send your stuff to you well I've I've had it a couple times I wanted them to send it to me and I had no I had to rent a truck and go across country and grab stuff and bring back so That's pretty cool at the moment. The only thing that I've done it is my fault more than there's and that is it I've wanted to go to my storage unit and what they do is they move them these boxes around and put them in different places not often because you know before they would jiggle things but if you pack it right, you do store it right it's a good value value for the unit and keep from having a 20 x 20 that you'll keep adding things to it you know so the service I gotta tell you U-Haul service people the best and the guy in East LA rocket, smart, intelligent, organized very good very goodfive star
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February 2024 by Leslie Acosta
Vehicle was blocked for 2 hours, customer service kept playing around and sending me back to the menu prompt to be ignore/avoid and eventually being hung up on to avoid any kind of assistance/compensation for their failed 24/7 mobile pick up. Was promised a 50 dollar credit that never happened and was never completed by the staff, once vehicle was unblocked 2 hours later, vehicle was on empty and employee claimed the tank was filled prior to pick up. Extremely shady business tactics and horrible work ethic if this is how you treat your customers will leave bad BBB rating for this experience
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February 2024 by R Chavez
Uhaul was ready for us and we received all we reserved
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January 2024 by Carlos Rodriguez
Benjamin was great!! Took care of business
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January 2024 by Lilu Zhao
Rent a trailer here, half the price of Home Depot, helpful staffs, everything good
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September 2023 by Aaron Aguilar
Service is slow computers always down they don't answer phones even in the presence of us while I'm waiting to try to rent out my the vehicle upon returning the vehicle I left some items were not there and the little lost and found they have vehicle was rented out I tried calling multiple times and they never answered the phone I drove there a couple times and my items were missing and I could not get them back so no I will not recommend this place
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September 2023 by Nicolasa M.
After my rental truck got stolen, I was guided by The Crew over the weekend. I was given respect and understanding. They made me feel calm about the situation.
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August 2023 by Vee UA
The location is convict for me ..they only had one person working in the yard and office 1 other guy who was nice enough to explain to me how to hook my car to make it short o called because o had trouble in the road and no one picked up. So I ended up going to 3 u hauls that didnt want to help me out . never again ! Disappointed just in general .
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August 2023 by Benjamin Soto (Ben)
I can see a copy of my identification being needed, but felt the selfie and the phone call to a friend was unnecessary. What if a person absolutely has nobody to call? Staff was great.
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August 2023 by Felipe G.
U-Haul moving center general manager Justin barragan racist !!!refuse to rent me a U-Haul vehicle because he said it was not going to return it. I don't recommend this place
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August 2023 by Skrimp G.
There's a reason they have a 2.5 star rating - they suck. Mostly it's the owner Justin who is totally inept at customer service. He simply does not care, and is a poor representative. He's a total embarrassment. Just trash.
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July 2023 by Cory Castillo
This location is very disappointing. We made a 10 am reservation and only one person is working to accommodate people checking in and checking out. It takes about half an hour per customer and it’s really frustrating. This is such a busy location and current owner should hire additional help to accommodate the demand. I will not recommend this location.
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July 2023 by JEOFFREY MALDONADO
Dirty van, missing dolly. had to go back 30 miles just to grab it. yes, i should had checked before leaving but i shouldn't had to.
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June 2023 by Luis Holguin
This place is really busy and only has one person working. On Saturday morning, it took us about an hour to get our reservation.