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April 2021 by Lisa M.
Stay away from this business. He took a hard copy of my credit card saying his system was down. I was later charged a second fee for a "wrong drop off location" which was the location Uhaul suggested I drop the vehicle off after hours. Giving them your CC information or number is a high risk. There are other options that don't commit fraud.
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April 2021 by Rachel S.
If I could give this Uhaul business less than 1 star I would. I rented a Uhaul from a different location and needed to return the Uhaul after it was closed. When I called their emergency line, they told me I could take it to this location (Robertson Blvd) and if they would accept it, I could leave it there. When I got there, the man told me, yes, it's just fine you can leave it here and leave the keys with me. I asked if there would be any extra fee etc and he said NO and that he would call the original location in the morning and they would pick it up. The next day, the original location called me and said everything was good to go. Then all of a sudden I had a $298 charge on my card with no notice for this location that I left the Uhaul at. The man lied to me and told me I could leave the truck there and said there would be no fee. Then charged me nearly $300 fee. This was a scam!!!
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January 2020 by Elle L.
U-haul call me 2 days before my truck reservation to say that the truck is not available, in fact no trucks from that location are available and the closest pick up is near LAX (I live at Beverly Hills). Yet on their website, there are trucks still showing as available at that site. its called bait and switch, after you give your credit card details they do not honor the reservation, but send you across town for your truck. Customer service is a joke, unwilling to assist. Left us without a truck when moving is stressful enough.
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April 2017 by Alyse Jacobsen
Not a uhaul store. It's a tobacco store that sells things for uhaul. And they are about as helpful as you'd imagine.
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August 2009 by A Google User
Dirty, lyer, and steal your money, don t sign the paper until everything is on the paper. The u haul head office fixed the problem, but avoid this agency !!!
