-
March 2024 by erika
The staff is ALWAYS so helpful and nice. Im not a big beauty product person so my knowledge is limited about all the products out there. The staff always goes out of their way to explain things to me.
-
March 2024 by S S
I’m speechless by what I just experienced. Very cruel supervisor working here. Very unkind people in general.They closed up shop five minutes before closing. I understand it’s annoying to close on time when you’re getting paid minimum wage. I totally get that. But regular people don’t know the store hours and aren’t purposefully trying to make life difficult for the people who work there. It’s not right to treat people like they’re less than human because they didn’t know. It’s not an attack on you because they didn’t know.When I walked up I noticed the doors were locked, then I noticed the hours and the time and was hoping they could squeeze in a quick transaction since they were still technically in operating hours. I knocked on the door. A while later, a woman opened up the door and practically barked at me- “what business do you have being here?” What business? I said I just had a return. She told me five minutes minimum and to make shopping quick. Granted, it took a while for her to open up the door, so that ate up some of that time. I told her I wasn’t shopping… but she missed that…I made a beeline for the register, it’s right by the door anyway. The return process was done in a minute, the woman working was fast. It wasn’t an issue. But the treatment and harsh words I got just for asking if I could make a return were so bizarre.When we were just about finished, I remembered what the woman said- about making shopping quick. I wasn’t planning on shopping but I did initially intend at looking at a specific product. I knew it wouldn’t take much time, so I told them I’d like to go do that, just a thirty second glance, and that I wouldn’t hassle them with having to ring me out. I didn’t want to make a purchase because they were making it very clear they did not want me there — there was definitely an air of intimidation, you could cut the tension with a knife. I knew I could always make a purchase online, I can’t afford the gas for another trip atm. I wanted to treat myself with a brush- just one thing I’ve been thinking about this last week. I just needed to see them physically. No biggie, right?Upon asking, the -I assume- proud supervisor with his unnecessarily authoritative language aggressively cut me off. He told me he GRANTED me the PRIVILEGE of coming inside (even though the store was technically still open). And that it was now 8:02- I’m not sure if that was even correct, and that I needed to leave. If I was just going to take thirty seconds to look at the brushes, then I needed to get lost (because thirty seconds is more time than he wanted to spend in my plebeian presence). That’s fine, but the aggression, the vitriol? How is that necessary?I won’t get into details about my personal life, but it’s always a mistake to treat others horribly without knowing their story- to treat people like they’re less than. I’m sure he would never treat someone he knew like that. Or maybe it’s just me, but I would never treat anyone, whether I knew them or not, like he treated me tonight.My interaction with the Ulta employees tonight was distressing. I barely spoke to them, but just by existing as a simple Ulta customer, they had a LOT of aggressive words for me. Not acting like the “king of the castle” is not hard. Showing others kindness is not hard. Life is much nicer when you don’t treat others like they’re a waste of space. It’s not even about treating customers with respect to reflect well on Ulta as a business- it’s about basic human to human decency. If customers are not wanted because of the time, it’s possible to handle that situation with grace.I’m still really shaken up by all of this.Asian girl with the cute liner who processed my return - idk if you said anything about me when I left, but I genuinely appreciate you for not being rude to my face. I appreciate the neutrality. It doesn’t take a lot to not ruin a person’s day.
-
March 2024 by Zara Greer
Amazing service from the customer service reps and stylists who helped me find makeup for covering my eczema flare-ups. So grateful!That being said, horrible service from the clerk, who seems to turn on a dime if someone’s unwilling to provide their name and phone number for the store membership. There is a nice way to sell membership perks, and that was not it.
-
March 2024 by Haiden Determan
I have been a returning client at this salon and had previously enjoyed services from a stylist who unfortunately no longer works there. During my recent visit, I entrusted Mr. Randal with cutting and coloring my hair. Regrettably, the outcome was far below my expectations. Despite paying a significant amount, I received a haircut and color that I consider to be poorly executed. The stylist cut over 4 inches more than intended and failed to deliver the desired results. The application of foil was messy and the overall process felt rushed, with my head being uncomfortably scrunched into the dryer. I am someone who rarely criticizes the work of others and hardly ever leaves reviews at all but, I must express my disappointment in the service provided, especially considering the price paid. He attempted to persuade me into opting for a half color instead of a full color, leaving me feeling like an inconvenience. It was perplexing to encounter such behavior from a stylist aiming to generate income. Additionally, I was repeatedly tasked with handing him foil, resembling a foil dispenser, which prevented me from using my phone or doing anything else at all. The overall experience was unprofessional, with his demeanor suggesting a lack of focus. Regrettably, this visit has led me to the decision not to return
-
January 2024 by Bijan Behzadi
Good store, not many options for male grooming :/
-
January 2024 by Citlali Bennet
It had been a while since I last got a haircut, mainly because I was growing it out. To be honest, I was always a bit nervous about getting it cut. But I felt like I needed a change and to get rid of some of the damage.I ended up scheduling with Nina S., and let me tell you, it was the best decision I could have made. I wanted long layers and curtain bangs, but I also wanted to keep most of my length. Nina completely understood my vision and executed it brilliantly.I'm not exaggerating when I say this is seriously one of the best haircuts I've ever gotten. Thank you Nina!
-
January 2024 by Michele Green
Nina is Incredibly thorough and talented. Love my hair! The manager was kind and everyone working there seemed thoughtful. They have made a customer for life! Great service.
-
January 2024 by Liz Khuen
The cash register lady who worked around evening time (late 4 - 5 PM) on Dec 28, 2023 was extremely rude to some clients (a mother and her daughter). They were experiencing some difficulty in the store with the doors and instead of helping them nicely she was with a rude attitude towards them. Like they were a pest or something when I clearly saw them buy stuff? It bugs me off cause there was a group of girls who picked up their order a few minutes earlier and they were screaming and laughing so loudly inside the store. Plus they were all goofing around and causing commotion on the spinning door that the other clients few moments later were struggling with to leave. But of course the cash register lady told them nothing and smiled at the group of grown up girls acting like children! How was the cash register lady nice to ONLY them but not to a mother and her daughters?! Maybe it had to do with the mother and her daughters being POC and the other girls weren’t? I was so ticked off at the scene I didn’t end up buying anything because one thing is for sure; that cash register lady does not treat her clients equally. Please be aware of one of the worker’s attitude. Unbelievable.
-
December 2023 by Lani Moreno
Highly recommending Kalani as a stylist! Warm and personable, very knowledgeable about hair care. The cut and style was beautiful and I left feeling amazing.
-
December 2023 by Lauren Beck
I definitely recommend the salon at Ulta Beauty in Westwood! Hazel totally fixed my hair! I had highlights was wasn’t loving from another place I just did not feel good about my color at all. I’m so glad I booked with her to correct everything. Hazel applied her magic potions to tone, gloss and condition and it turned out great! My hair was silky smooth, shiny, frizz free after she finished up. I would absolutely return for future hair maintenance and trust her expertise.
-
December 2023 by Nikkibeach
Hazel ? did an amazing job on my highlights. She actually fixed my orange roots from a previous hair stylist mistake and at not much extra cost. She was super friendly and clearly explained what she was doing to my hair. So impressed!I have been going to Ulta for my highlights for 3 years now in 3 different states and many locations. She is hands down going to give you a good service. She is also now my new hairdresser ?
-
December 2023 by Ariana Cardoso
For anyone interested in enhancing their hair I definitely recommend going to the Beauty Salon at this Ulta location! I highly recommend Miranda B., master stylist for all your hair color needs!! She is soooo knowledgeable on all the hair color trends and overall hair health. She’s my go-to hair stylist :))
-
November 2023 by Lupita Fernandez Garcia
I made an appointment with Kalani to dye and cut my hair and I absolutely loved her and her work! I showed her a picture of the color I wanted and she did even better- she's super easy to communicate any doubts with and very reassuring, totally recommend her <3
-
October 2023 by Catherine Seward
Love Margaret and the staff who help you find exactly what you need.
-
October 2023 by Awo Gulaid
Had an amazing experience with Kalani with both appointments I’ve had with her! She’s provided the most comfortable service, walking me through each step, and making me feel at ease! Will definitely be back and couldn’t recommend more truly!!!
