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December 2023 by Armando A.
Customer service at this store sucks horse manure. The dudes in there act high n mighty, as if their shi...t don't stink. Feels as if your bothering them, interrupting the interesting conversations they're having.
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April 2023 by S S.
I came in with my girlfriend today and had the best customer service! Geechy, Leo and Alaina helped me and we had great conversation and they went above and beyond to check other locations for more shoes that I had my eyes on. We went home with happy purchases and I'll definitely be coming back as a regular! Thank you Undefeated for the awesome selection and staff!
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February 2023 by Lawrence Houston
Great selection of shoes and apparel but the customer service is terrible.
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December 2022 by Lorraine I.
Why they have such low ratings I love this store Staff is super helpful And the collection is wonderful Price is not crazy Will come back for sure
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December 2022 by Rose Peterson
High quality jackets, inviting store layout.
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November 2022 by Ivan ..
30 minutes and Four people were needed to process a refund. Display price says one price then at check out they try to rise the price. Horrible service overall.
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November 2022 by Jasmine Shelton
High quality jackets, inviting store layout.
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October 2022 by Ryan D.
Nothing has changed for this location. Service is still garbage. Worker dressed like a f****** traffic enforcement. At least, look the part. Customer service is already a dumpster at least look decent. Do yourself a favor and shop online.
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August 2022 by C Blaison
My son found the shoes he was looking for at this location. Great selection and the pricing was appropriate to the product.
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July 2022 by Bernadette M.
Literally was in traffic coming from San Diego and they said the store was "closed" there was still 15 minutes. Fuckin a** holes !!!!!!!!! You close at 7 not 6:45 ! Or we wouldn't have attempted to drive over here !!
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June 2022 by stop them
Staff is rude. SOOO RUDE! support another business if you can. They are more concerned with chit chat with each other than helping. The woman there claims she is the owner........suss
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May 2022 by Marc M.
Great store. Horrible customer service. Employees look uninterested and unapproachable. I tried to ask a question about some Jordan's that just dropped and the employee cut me off without letting me finish the question to say they don't have it. The two that were working at the time just looked at each other then looked at me as if I asked a d*** question. I understand if a lot of people that day were asking the same question they might feel annoyed but at the same time you would think they would still have the common human decency to atleast be nice about it. I've gone here a handful of times. Seems like the employees are always having a bad day. No greetings. No goodbyes. No thank you's. They don't ask if you need help they just stand there looking like they're judging you lol.
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April 2022 by Mr Yelpsta G.
I ordered a pair of Nikes I've been patiently waiting for them and then all of a sudden I get an email saying my refund is being processed. Wtf I did not order a refund? You guys are shady asf ! Last time I ever deal with this lame a** company. Definitely undefeated shitty customer service!
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April 2022 by Danielle G.
wish i could give the employees here a 0. they're so f****** rude and give you this d*** look as if what you just asked was a d*** question. they give each other looks like there's an inside joke about you (the customer). It's ridiculous how uncomfortable and unwelcoming the workers make you feel. human decency isn't that hard!
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April 2022 by Madeline Atkins
my boyfriend and I came here the other day and found exactly what we needed! We both got a nice matching pair of forces :)