Universal Cushion - Cloud Nine Comforts
Hours:
1100 Wall St, Los Angeles CA 90015 Hours
About Universal Cushion - Cloud Nine Comforts
Cloud Nine Comforts, operating as the Saatva store in West Hollywood, provides a premier luxury bedding and mattress buying experience. The showroom is beautiful and relaxing, allowing customers to try mattresses without feeling rushed or pressured by the staff. The service is consistently described as wonderful, pleasant, and smooth. Employees are noted for being very friendly, personable, and excellent, offering genuine care and patience while answering questions. Specific staff members are highlighted for their expertise, wealth of knowledge, and ability to provide great assistance with a smile and sense of humor. The high-quality mattresses are comfortable and well-made, though finding the right firmness can be subjective. The company stands by its products with a one-year trial period, facilitating exchanges with a supportive and hassle-free approach. Delivery is free, and old mattress removal is included. The overall experience fosters confidence, leaving customers feeling they are in good hands and super happy with their purchase and the company's service.
Most Recent Reviews
October 2024
Great experience!! Bill was fantastic. Talked me through all the different mattresses. Was very patient with me as I tried them all out. Couldn’t have been easier or more enjoyable and I’m very excited to try out my new mattress. Thx Bill!!
September 2024
Was in need of a new mattress. Found the most perfect one. Personable service and expertise from Bill. We are very happy with the experience.
September 2024
My husband and I had such a pleasant experience at Saatva Los Angeles. Fred was excellent. He was patient with us and answered all of our questions. The mattresses are so comfortable and well made. We can’t wait until ours arrives!
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