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August 2023 by Ebenezer Flowers Design
We have good prices!
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February 2022 by Disciple of God
These people are lazy.They don't even attempt to get outta the truck.
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April 2021 by Patricia dos santos
A very bad services you call and they hang up on you and never answer.
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September 2020 by Stephanie Marquez Ramirez
Friendly staff.. meter parking expect to take change and park a block away avoid ticket
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July 2020 by D
Closed on Sunday*Looks like they updated the days open to reflect this*
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May 2019 by Trish D.
These folks William and Ann saved us a lot of headache. First Ann helped me hunt down packages that were FedEx'd to the building, but for some reason didn't make it up to their store (where all hotel packages go regardless of the vendor who sent them). Next they helped us through a huge print job, then gave us a discount (we're a nonprofit). Thanks William and Ann for the great service!!!
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April 2019 by David Sandoval
Closed on Sunday
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April 2019 by Juan-Carlos F.
I've literally never come to this store during their business hours and found someone working. There is always a "back in 5 minutes" sign...
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March 2019 by Sara G.
Incredible service marked by immense kindness. My girlfriend sent a package to my Mom at the Oakland Marriott, where she was staying, so that she could bring it to me in the hospital next door. I went home before the package arrived. When my girlfriend told me it was still there, I called UPS and spoke with William Turner. I don't know that I've interacted with someone so generous and compassionate. He went above and beyond, again and again, to make sure that I got the package as affordably and swiftly as possible, continuing to check in with me until I did. Truly a remarkable employee.
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March 2019 by Vicky B.
I had the best experience at this UPS Store today! Ann assisted me with multiple boxes that were shipped to the Marriott hotel in Oakland. Ann provided top notch service and went out of her way to make sure that I was well taken care of. Thanks again for making this business trip easier!
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January 2019 by Craig I.
New management!!! Like others I swore off this store forever because they used to charge a drop off fee. Today I had to come in to ship a package for a client and was ready for a war over $8 but instead met the new manager William who said the first thing he did was get rid of the fee. Yessss! This is the closest location to wework where I spend my time and I'll be back Pro tip: because they are part of hotel they can take labeled FedEx boxes too even though they are a UPS store. They still can't charge corporate ups accounts (no ups stores can) so I'll be coming with pre printed labels for my corporate shipping or pay with my credit card onsite Good luck to the new team, they seem to have the right attitude and entrepreneurial mindset
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November 2018 by Dan T.
UPS corporate policy states, "All return packages can be given to any UPS driver or taken to any location of The UPS Store®, a UPS Drop Box, a UPS Customer Center, any Staples® location, or any UPS Authorized Shipping Outlet. There is no charge to drop off a prepaid return package." Yet, as many others have noted, this "UPS Store" wanted $8 to drop off a package. This is at best disregarding a company-wide policy in favor of increasing profits at the expense of convenience-seeking travelers (and unfortunately, local residents/workers as well) and at worst, exploitative. In response, someone at this location says, "We are a hotel convenience store that caters mostly to the hotel and convention center guests. We are always happy to receive or ship packages from the local neighborhood, but there is a surcharge for all incoming & outgoing mail from this location." Are you also happy to disregard your own company policies? Avoid this location until their ridiculous policy is changed.
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September 2018 by Alex H.
Just adding to the other reviews that note the "drop off fee" for pre-printed UPS labels. Really irritating. Will not use again.
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August 2018 by Keith L.
This store is located in the hotel, so they charge a drop-off fee even if you've already paid to ship an item. A stand-alone store does not charge. Save your time and go somewhere else.
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June 2018 by I V.
Sign says be right back in five minutes. It's been 30 minutes with 5 people now waiting for the clerk to show up.