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November 2021 by Laurence Major
I usually have a short wait time in line and the staff works efficiently and effectively.
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March 2021 by Natasha G.
Best bank service ever! Martha and her people were great. They took the time to schedule me in that day to open a Coogan account for my son. Mind you... I went to several different banks & branches prior to calling here and absolutely none, made an attempt to help me out. I'm so appreciative and thankful! you guys saved my day! I bank with BofA, and they were the reason I was in this rut in the first place. Definitely need to change my bank!
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March 2021 by Rochelle D.
Martha Jackson WOW US Bank you have a person like her representing your company? This lady is rude and it seems like she's the CEO of the company. I worked for US Bank, and would have been terminated for something less than her talking to customers rudely, and hanging up when people calls for her title. She needs to be terminated.
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January 2021 by Ara C.
I entered this bank around three thirty on Jan. 4,2021 to make a withdrawal. I sat down to rest my injured leg while retrieving my debit card from my wallet before going up to the teller window. The manager, Martha Jackson came charging up on me out of the back while I was seated and demanded if she could "help" me twice before I could even answer her first request and figure out who she was. I held up my debit card and told her I needed to make a withdrawal. She then said "we are not doing withdrawals today, " no explanation,, no apologies for the lack of service. I had to ask her why and she rudely said "our system is down." She was so rude and terse that she acted like I was some broke homeless trespasser dirtying up her lobby. She needs to climb down from her arrogant, overdressed persona and realize she is there to service customers, not condescend to them. There is more to servicing a community than painting a mural on the wall. I went across the street to the new Wells Fargo where I was treated properly. You should too.
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November 2020 by Antonio Guzmán (Messi)
(Translated by Google) Not really, I don't understand why they didn't change my check. use the system but the other girl who attended me had no problem changing my two checks and that was the first, you see today it is assumed that they change you and the second time it is easier to tell the truth I am dismissed from the service of the girl who He answered me, I do not know if because he did not want to or simply cannot use the system but it is a very bad service to me, what is the difference that today he presented the same documents and they tell me that I do not understand the truth and I still do not understand I would like them to correct that or an explanation the reason(Original)No la verdad no entiendo porque no me cambiaron mi checke si la ves pasada me cambiaron dos checkes y cuál es la diferencia que hoy la muchacha que me atendió no quiso cambiar mi checke qué necesitaba otro ducumento no se si ella no quieso cambiarlo o no puede usar el sistema pero la otra muchacha que me atendió no tuvo ningún problema en cambiar mi dos checkes y éso que era prinera ves hoy se supone que ya té cambian ya la segunda vez es mas fácil la verdad me boy desescionado del cervicio de la muchacha que me atendió no se si porque no quiso o simplemente no puede usar el sistema pero se me hace muy mal cervicio cual es la diferencia que hoy presentó los mismos ducumento y me dicen que no la verdad no entiendo y sigo sin entender me gustaría que corrigieran eso o una explicación el motivo
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September 2019 by Castro Home F.
Went in today to give us bank my business and was helped by someone with no knowledge of banking. I didn't get his name but he had glasses and hispanic.. Went in to fix errors made and ended up leaving closing the account. Glasses guy could care less that us bank will lose business. I can't stand stupidly or non professional personal. Guy should be retained. Took my BUSINESS to chase.
