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February 2024 by Juan Calderon
Very dependable and worth doing business to having security for my financial status.
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November 2023 by Rob C.
The staff is always friendly. If you just want to go inside and do your banking sure but it's going to be a trek to get in and get out especially if you park in the parking structure below. It can turn into a maze so watch out because the clock is ticking as soon as you take the ticket to enter. They validate parking here but keep a track on your time because if you don't have enough validations then you're stuck. Honestly if you have a friend drive with you you're better off because this is sort of a two person operation here if you want to get in and get out. It's a one way street in fifth and you may not be so lucky on grand. Like i said an adventure to get here. But it's a beautiful building to go to and soak in when you visit. Good luck.
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September 2023 by Ana Sosa
The branch manager assistance is so rude. I came in and right away had an attitude . Then the branch manager also had an attitude I felt frightened of how bad his energy was they did not want to hear my issue. I was trying to explain my situation and he just brushed it off waving his hand like get out of here . Gave me a weird feeling I am 62 and do not need this treatment so early in the morning. They sure are not happy because it was 9:30 and were not happy to assist. No wonder my co workers in the us bank building are closing their accounts with us bank. The previous branch managers were so gracious I wasn’t afraid to walk in and ask for assistance. I am working on getting my account transfer to another bank. Not happy.
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September 2023 by jean claude les potier (Chef de la resistance)
good parking slot for my opressor mk2
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August 2023 by Caroline H.
My husband open account with US bank a few weeks ago. He is disable and gets direct deposit from SSI. They closed my husband account for no reason, and didn't allow him to access any of his funds from his deposit. We are being evicted, and we really needed his money to pay rent. They were very rude to him inside the branch and told us they would mail us a check in a week or so. We live pay check to pay check. Please never make the mistake to trust this bank with your money.
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July 2023 by Centerville Plumbing
They have locked my money
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July 2023 by Douglas Kennedy
It's mainbank in Downtown Los Angeles.
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July 2023 by Lindsey
Absolutely the worst bank ever. It is impossible to get ahold of someone at the bank. The bank thinks that I am a fraud and I cannot access my money. I have been on the phone for more than 3 hours / no answer. I am desperate to get my money so that I can pay rent. This bank does not care. Do not go to this bank. Maybe they will see this review and help. Please, I am so desperate. I do not want to be evicted. I am unable to pay my bills. PLEASE , I am crying for help and I do not know what to do. Maybe just maybe , I can get some help from this post. Please help me, do not get me evicted.
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November 2022 by Matt McGurr
They have locked my money down since the beginning of October. I am now being evicted. Johnny Chon has dodged all of my attempts to contact him and have him help me with my situation. They keep making up claims that occurred after my account was closed and locked down so I must have guessed the number to say was fraud. All I want is my account closed and my money back and to be done from this despicable bank immediately.
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November 2021 by D'Janai M.
This place is a whole joke lol. Definitely the most terrible first impression I've ever had with a banking institution ever. I worked in a bank before and on our WORST day our customer service was nothing like this. I am a new customer trying to establish my account and this branch is the designated branch assigned to my account (per customer service). I opened the account online and never got any response from them -- mind you it's been 10 BUSINESS days. The 800 customer service agent told me that new accounts are assigned to the branch closest to the address you put on your application. He said the business banker should have been the one to open the account and contact me because it doesn't take as long as the website says it will. He also said that he was going to give me the manager's number, as well as the business banker who was assigned to my account. He gave me the branch number instead, and the business banker's extension, I'm assuming. I asked to speak with the branch manager and told him what was going on. I let him know that I applied for an account, put in all my banking credentials to fund the account, and I've yet to receive any type of correspondence. Not one email, not one confirmation anything, just crickets and all my private information entered in the World Wide Web. I have perfect credit history, so there's no issue with the account not being approved, just lazy bankers not opening incoming accounts. So the manager verifies my social and says that he can see my profile, but he can't see any accounts. He tells me to come in and open my application with them (of course, so you can get commission credit for what I already did online, not fraud at all lol). I tell him no, I don't want to come to the bank, which is why I opened the account online. And that I already submitted ALL my private information to fund the account through the US bank website. I've also never had a bank account with US Bank, so there's no way I could have a profile with them before I submitted this application. He insisted that whatever I did online did not go through, but if it didn't go through, why is my name in your system, hellooo???? He proceeds to tell me to wait the rest of the 7-8 days, which is the next day, because he said the account could generate. Basically he didn't want to help. I told him I didn't want to wait any longer and there's no reason he as a manager can see that I have a profile, is aware that I applied for an account, and STILL isn't assisting me. He insisted that I waited and refused to call either back office or their online business support to locate my application/account. AMAZINGLY TERRIBLE SERVICE. I asked him to give me the phone number to his district manager, and he refused. He said he would only transfer me to his voicemail. I left a voicemail for him and he hasn't returned my call. I called the branch today trying to reach the district manager again and an overly annoying female employee that refused to let me speak to the district manager. Refused to provide the number while she said she was looking at it right then and there. I told her at least 10 times I did not want to speak with her and she INSISTED that she assist me. She even looked up my profile by the phone number on her telephone, while pretending to not be on the phone while she heard me over and over saying hello. You could hear her typing in the background and everything, and then she hung up when I told her I'd be including her in my formal complaint with the US Bank corporate office. Then I called back 17 times and they would not pick up the phone at all. I understand her trying to help, but when something is bigger than you and a customer is making it clear that they don't wish to speak with you, you only make the problem worse by insisting that you assist when your services were not asked for. Trash employees. I have never had such a bad experience with a bank, EVER. I even spoke with the 800 customer support again and talk to
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September 2021 by Seal-Bin Han
The worst parking garage experience in my entire life. The attendant was holding us hostage because his machine broke and was only letting us through if we paid cash. We don’t carry cash and went into the garage initially with the understanding that it was credit card only. One hour later, we were still waiting in the garage. It was until the manager showed up that they let us through.
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June 2021 by Mark X.
Update: Someone at US Bank called my local sheriffs department and lied to them that I was suicidal. They had the cops at my parents house for a welfare check. This is unacceptable. Had an issue with the Diamond Bar branch manager a couple weeks ago. I have still not had an update on my previous complaints. My account is now closed and they are not helping me like they said they would. He failed to even listen to the issues I was bringing up and multiple times came back with incorrect info or things I was not talking about. This caused me to have a break down, and due to my ADHD I ended up calling the branch an absurd amount of times just to be screamed at and hung up.
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March 2020 by Nicea Rose
My country is in a state of crisis due to the COVID-19 pandemic. My state and county are struggling to keep people safe, home and calm. Even my local branch at 953 G Street, Arcata, in California, is open by appointment only. Monday afternoon I ran an errand for a good friend who is in a high-risk age bracket. Someone at the post office was sick and had coughed and sniffled next to me for 20 minutes. I was anxious to get home and sanitize. The parking lot of my apartment buil
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March 2020 by Vienna K.
I was trying to avoid going into a branch because I was dreading wasting my time having to drive and park at my dtla branch, but I'm glad I did. People complain about parking but at least they have a parking lot with free validation. There are banks in dtla that offer zero parking. Anyway, I went into the bank pretty upset because I had already spent over 2 hours with US Bank trying to get an issue resolved. I sat down with assistant branch manager Marat and branch manager Johnny (I think that was his name), and they resolved my issue within 10 minutes. They were both extremely professional and empathetic towards me and my problem. I highly recommend coming into this branch if you're looking to be helped by people who offer excellent customer service.
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January 2020 by Charles Johnson
Fantastic service. Oh my, the professionalism here is great. How the bank suppose to treat EVERY customer walking in that door
