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March 2024 by Carla Ford
Rudest staff. Expect people to know their processing thought on passport times. Here at 9:20am and not taking anymore persons
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December 2023 by Hillary Grace Andrews (Hill)
they did not even give me a note for my first attempt of delivery of a certified mail that was extremely important and then the day after Christmas while I’m sick in bed they left a sorry we missed your note, but all typed out and very vague and no sender was written in so extra scam feeling too, in my mailbox and neglected to knock on my door with the same very important certified mail letter that they could’ve definitely delivered that day so then I had to go days later to pick it up. I’m still recovering from a horrible Christmas flu like cold and the stress of not knowing what this was because the horrible horrible phone system with the automated system, kept making me wait on hold for 45 minutes and then booting me into a survey. Another lady hung up on me and another lady was so nice and apologetic, but it didn’t matter because nobody at the local office at this location would even pick up the phone to tell me anything about this letter so I had to go in and when I was waiting in line, I was next in line and apparently I became invisible to the person who was supposed to help me he walked away and then someone tried to help me next, and they had to call that guy back in to help saying you’ve got one more and I said oh , that’s nice call back the guy that didn’t wanna help me and gave me the side eye. They agreed that they should’ve knocked on the door and it should’ve been delivered but this is the most extreme letdown I’ve ever had what made it worse was standing in there, waiting in line next, and the man who walked away, said, I didn’t think you were in line . Yes, that’s right I show up to post office randomly and just stand there in lines but I’m not in line that’s what I do. That’s my jam you got me. Thanks for delivering so many excuses in my life I can’t believe that even happened. I do not recommend this location if you want to be seen.
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December 2023 by Jazmin Ortega
Here they don't let you make your passport. I've been getting mine for 3 weeks and the only thing they tell you is to make appointments and when you make an appointment the girl who makes the passport is always sick and then she calls you and tells you to come on the days she wants. and then they decide what day you are going to arrive and he assures you that he will be here but he is never hereAs Latinos see us, they don't want to help us.
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December 2023 by Sasha Ryu
There’s only two people working at the window at a time and the woman is the only person who actually helps anyone. The bald man was literally playing a game on his phone and he waited to finish his game before helping me ship my package despite a line literally going out the door because he wasn’t helping at all. The woman deserves a raise and that guy genuinely needs to be reprimanded or something.
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December 2023 by Kim Sen
I had a fantastic experience at this Post Office! The facility was clean and well-organized, making it easy to navigate. The staff members were not only helpful but also efficient, ensuring minimal wait times. I appreciated their dedication to providing exceptional service, and I'll definitely be returning for all my future mailing needs.
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October 2023 by RyanFV
I came here twice and left without getting help. I came on Friday around 11 for walk in passport services and I was told to come In Saturday and I must come before 10am. I came in on Tuesday at 9am and she told me “it’s tomorrow” and to come Wednesday before 10 and the first 6 people get walk in service. Don’t come here you are going to waste your time.
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October 2023 by Lenny Conner
Awful Customer Service. No sense of urgencyTwo people behind the window yet only one person helps all 10 people who are waiting in line. Any person who asked a general question the one representative (who was too busy doing other things) would snap rudely and give the answer to the question asked. These people should really appreciate the job that they have. There are so many other people who might appreciate this job more.
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October 2023 by DontKnow
• Staff lady was rude to another woman who was asking questions.(She was screaming at her)• Could not take my picture, so I had to come again with a picture taken from somewhere else. (I paid for the picture that was supposed to be taken)
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October 2023 by Ales Sol_Leon
I think as time has passed they have really gotten better .. more smooth in office and delivery. The mail is flowing in and out. When ever I mail something. It always gets there.. so I am grateful it works !
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October 2023 by Yuxuan Deng
Worst post service experience of my life. Lady was typing with one finger, eating popsicle with another hand dripping juices onto my package. Typed the address wrong a couple of times, had no patience at all for first time customers. I am astonished at the sheer incompetence of USPS.
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October 2023 by Joffe
This post office has a wonderful employee name Deisy. I had a complicated package to mail and she was a lifesaver helping me get it organized and out. I will not forget her kindness!
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August 2023 by Rosa G.
Worst post office ever. They never ever answer their phone. I don't understand why provide a phone number that will never be answered.
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August 2023 by Aide F.
Si pudiera poner 0 lo pondría pésimo servicio, demasiados lentos no te brindan buen servicio
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August 2023 by leonardo flores
RUDE. That short black woman with braces needs to learn to be disciplined and respect. Awful attitude and service. Feel like no one likes to work there. She closed 20 min before closing on a group of people and said she had to go to on break LOL. Be nice next time
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August 2023 by Dylan G.
this is the worst usps ive ever been to in my life. i keep coming back here thinking it won't be that bad bc it's nearby but it seems to get worse every time. this is the SLOWEST POST OFFICE IN THE LOS ANGELES AREA. they need to either put more employees at the windows or hire faster ones altogether. please avoid if possible.