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March 2024 by Rita smith
Never go here. They waste your time. Lie to you. Incompetent reception, they said come in for the ultrasound, drove 1 hour to get an ultrasound for my sick cat. I checked in saying we’re here for our ultrasound appointment. Yes yes have a seat they say. They take my cat to the back, After wasting 2 hours of our time they tell us they don’t have an ultrasound available and that we would have to come on Monday. Please go to Laaser animal specialists, they are so amazing. Don’t waste your money or time at this vet clinic- BIG SCAM.
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March 2024 by jessica tilly cats
My cat had a concerning UTI episode this week, and VCA Animal Specialty Group came to the rescue. They saw us promptly, conducted a thorough exam, and alleviated my concerns about sedation for a sample. Their communication was excellent, and their professionalism was evident. While I hope to avoid future emergencies, I'm grateful for their care and confident in their competence. My cat is already improving thanks to their treatment plan. Highly recommended!
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February 2024 by Caitlin McNulty Cabral
In July, our beloved cat Pisco became quite ill and suddenly stopped eating. Concerned and anxious, we sought help from VCA Animal Specialty Group. The veterinarians and technicians we met there were nothing short of compassionate and skilled professionals who welcomed our feisty feline even though he had challenging behavior.After a thorough examination and many tests, they diagnosed his condition and presented us with a treatment plan. The expertise and dedication of everyone there gave us something invaluable: time. The additional months we spent with our cat were gifts filled with love, purrs, and cherished moments. The team’s gentleness and loving care towards him, and their unwavering kindness towards me, provided comfort during an incredibly challenging time. The 24-hour availability of the clinic was a blessing, ensuring that help was always at hand whenever we needed it.
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February 2024 by Consumer
I took my dog to VCA on 2/12/24 for major de-gloving injury. It was bad, very bad. I was advised against VCA by many people on NexDoor and other social media platforms. However, I had to go there because they were the closest and our vet sent us there. The primary vet even called ahead of time advising them of the injury and his observations, telling them that they needed to clip all dead skin.VCA not only did a poor job on my dog's hind leg, they charged me arm and leg for simply washing the large wound, putting a bandage on it, and sending me home with Gabapentin for pain (which is unheard of) and antibiotics. All of this at a cost of $723. They sent us home to follow up for re-bandaging with primary. This was the 1st installment of a large sum I would incur later as a result of VCA's incomplete job.Despite the fact that primary called VCA ahead of time and shared his observations, VCA vet still left a loose dead skin on the dog, skin that must have been removed and not patched back. VCA vet did explain to me that she would be clipping all dead skin and that would leave a scar. I agreed, I had no choice. Nevertheless, she still left dead skin alleging that she thought it may heal back (what a nonsense).This incomplete and below average procedure cost me another $700 to get it redone by my primary vet, and thousands for follow up visits. Our primary vet didn't do this procedure the first time because he thought VCA was more equipped in handling such major wounds properly. Well, that turned out WRONG, far fetched. Primary ended fixing the work VCA screwed up 2nd time around.This procedure, which was super painful for the dog, and I will not go into lengthy details, the anxiety, financial hardship, multiple trips with a large dog, and much more me and my family went through, all because of VCA.My advice, VCA IS NOT AN ESTABLISHMENT TO CARE FOR YOUR PET. They are there to make money, ONLY. SURPRISE! VCA IS A TRUE EMBODIMENT OF WHAT IS WRONG WITH CORPORATE. It is so obvious when you enter the establishment and meet the front desk; emotionless, all business, all money written all over them.Caring and loving pet owners such as myself don't care how much they pay for the well being and treatment of their pet. That's not the issue here. The issue is receiving what you pay for, which in VCA you never will. I can assure you, that in VCA you get 3rd world country service, perhaps not even.Seems like every NexDoor community member knew this already. Always read the reviews, do your research. No matter how close VCA is to you, DO NOT TAKE YOUR PET THERE. Take him/her somewhere else, a little far away if you want a job done once and done professionally without causing stress, pain, and anxiety to you and your pet.
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February 2024 by Rene Holiday
I stopped by today around noon, and had the worst customer service experience of my life! I needed the name and email address of the doctor that examined my senior dog this past November. The doctor told us at that visit, if we had any questions/concerns or noticed any change in our dogs behavior to email her.We just recently moved. Our dogs file with the doctor's information is not accessible. I decided to stop by and get it in person. I asked the young lady behind the desk if she could pull up my account to confirm the name of the doctor, as well as give me her email address.The young lady asked for my information and pulled up my account. The white woman with blonde hair, working next to her (we'll call her Karen, because I don't know her name) leaned over to look at the computer screen.Karen looked at me, and proceeded to read appointment information from my file out loud. She proceeded to address me in a extremely rude and condescending manner. I told Karen I just needed the name and email address of the doctor that examined my dog. I have questions and concerns.Karen continued to over talk me. Karen continued to be rude and condescending. I asked Karen if she was going to give me the information I asked for.Karen rudely said: "If you will let me finish talking... sigh."My jaw literally dropped! It is NEVER ok to speak to a customer this way! I was being pleasant and polite, and continued to do so.Karen told the young lady that initially was helping me, to give me "Their" email address, not the doctor's. Karen then told me to email my questions and concerns to the email address the young lady wrote down. That they would forward my questions to the doctor.KAREN REFUSED TO GIVE ME THE DOCTORS NAME AND EMAIL ADDRESS!At this point my daughter had text me the name of the physician. All of the physicians business cards are right there on the counter for the taking. I saw the doctors card, took one, and left immediately. I was beyond pissed!Back Story:My daughter brought our dog in for the initial visit. I met the doctor (who was VERY pleasant) at the end of the visit. As well as, I PAID THE BILL.To whomever does the hiring for the front desk/reception area, DO BETTER.These are the first people your customer's experience, as well as the last people they experience.This woman should NOT be working with customers. Plain and simple. She is rude, condescending, and cold as ice. I have 30+ years experience in Customer Service. She does NOT give good customer service.Her lack of customer service will hurt your business. We have options as customers. With the amount of money we pay you to care for our pets, RESPECT should be given to each of us at the very least. She is a horrible representation of your business.Again, my initial visit was wonderful! The doctor's, assistant's, and the front desk- All Wonderful! I didn't even complain about the bill.Karen must've been off that day.Since Karen is not directly involved with the care of our pet, I choose to stay. We loved the doctor that examined our senior dog. Very respectful, very pleasant.One monkey doesn't stop the show. But do better...
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February 2024 by Paul Kaloostian
Terrible care. They admitted our dog and the next day discharged her without a diagnosis and charged 3300$. Never going back. Terrible care. I would caution others. Recommend another set of providers
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January 2024 by Amy
Took my cat in for constipation and GI blockage, ended up spending about $5k. They kept pushing for more testing, gave me a cancer scare, and urged me to spend more to see their own specialists. It seems an edema for the constipation was all my cat needed because he's significantly better a week later.They extracted 3 samples from my cat for testing. After all the stress on my poor cat, waiting, and expenses, 2 of the samples came back "inconclusive" and they "lost" the 3rd sample. On top of that, they want to charge me to retest. Their inconclusive results and lost of my sample is their own negligence. That is highly unprofessional and unreliable.They kept pushing me to see their oncologist even though there's no conclusive data for the oncologist to assess. It feels like they just want to charge me $250 for another consultation visit. The staff personnel were all very kind, helpful, and friendly, but the entire system/facility felt like a scam.
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December 2023 by Irene Garafolo
My beautifull cat witewolf and me came running in the door at 3 am ...my kitty had an urinary block and was dying they rushed to immediately take them in back and had to to put him under he was fighting for his life for 3 days in the most complete emergency care with the best doctors ever by his side they were all night and day dedicated to save his life the vet that inserted the catheter and examined meticulously the x rays went thoroughly over the recommendations (called me twice a day) and trying to see what kind of stress caused this misfortune it seems food and another cat and not the right kind of water in the wrong bowls plus the wrong cans contributed to his near death experience plus excruciating pain..THEY SAVED HIS LIFE! these top of the line incredible vets ( I did not know they existed) the receptionists are helpfully kind considerate and make you feel you and your cat are the only ones there! I have my cat home now and he is convalescent it's a true miracle!!!! Because of this really fantastic place I guarantee you will not find such a state of the art group of vets anywhere.
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December 2023 by Jeff Billings
BEWARE will cost 10x more than Urgent Care, and the care was questionable at best. VCA didn't even make a definitive diagnosis. Also they never contacted me that my pet was released.
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November 2023 by Nicole Brose
Since they wouldn’t tell me over the phone how much it would cost for a CT scan to see whether or not they could remove an oral tumor from my dog’s gum line, I’ll save y’all a $250 trip and tell you here - it’s $3,850.
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October 2023 by Sarah Badiee
THIS PLACE KILLED MY CAT!!! VCA Glendale, you are greedy and despicable for taking my hard-earned money from me in return for the POOREST services ever, which resulted in the passing of my beloved Charlie. You didn't do ANYTHING good for him. He survived a coyote attack and had SMALL puncture wounds which should have been tended to - instead you gave him an oral antibiotic and pain relief - nothing topical, nothing to help his wounds on the outside. You left his wounds wide open, with nothing keeping him from further infection on the outside of his body. I'm absolutely appalled with myself that I allowed this to be ok and actually believed your advice to keep the wounds untouched. I still owe you $1600 of a $2200 balance - and I don't even have my pet here anymore while paying this off. **$2200 for an x-ray, rabies shot, oral antibiotics and pain relief?** SHAME ON YOU ALL. Shame on you techs and docs for working for such a greedy establishment. Do something better with your credentials, and have a heart - care for your community and your animals!! I want my fees waived for your negligence. I don't want to have to pay for the death of my pet. I'm disgusted. DO NOT GO HERE.
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September 2023 by Kailynn W.
Updating the day after my dog passed here at vca. Dr. Sengewald in neurology was compassionate and helpful and caring and made the last few months with my best friend a beautiful memory. Thank you dr. Sengewald. Ernie was my life.
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September 2023 by D B.
Bradley, my cat, had a bad cough.Service was superb, short wait, everyone was great, start to finish.Cost? not bad.
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August 2023 by Sandy W.
On Sunday our darling fur baby died here at VCA. Dr Emily Coddon and the staff working on Sunday were outstanding. Despite the trauma of the loss of our girl Hope who had lost all mobility and was extremely fatigued, our experience at VCA was positive because of the compassionate, tender service we received. I specialize in End of Life healthcare for humans; I know what a good death should look like. We're so thankful that Hope experienced a peaceful, calm, loving passing. That gives us great comfort. Thank you to all the team at VCA. Seth and Sandy Weinberg
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August 2023 by Melanie B.
Disclaimer: yes, this place IS expensive... and yes, if you come in for an emergency you will have to wait. They take animals in by severity, so if your visit isn't immediately life threatening to your pet, then you'll need to wait longer than others.That being said... the waiting room always has movies playing, there's coffee & water, and a couple of vending machines.I've brought my dog here multiple times when he's had issues, most recently being a herniated disk that was severing his brain connection to his back legs. It was a couple visits that lead to his major emergency, the first time being given pain relievers & told to have him rest... but when that didn't work and he got worse I rushed him in and they got him right in, gave him a CT, presented my options to me & I opted for them to rush him into surgery to repair his spine.Kudos to the neurology staff there, because they saved him! Not only was his back repaired, but he fully regained his ability to walk!!!! (*note* that not all dogs with the same injury as mine fully regain that ability, so I don't want to peddle them as miracle workers & have folks get disappointed). Their attention to my pup & care he received is what helped him recover (as well as following the healing protocol they give to a "t").But yeah... I've had good experiences here and trust my baby in their hands when I've had an emergency.Will they always be able to solve things immediately? No, but that's just veterinary practice in general - sometimes things need to be ruled out, so it's not always perfect... but I'll be forever grateful for my dog being able to walk again.
