-
November 2023 by Kristen B.
Johnathan was extremely helpful. Close to closing time and he made sure to fix my slight issue. Thanks for a loyal Verizon customer 10+ yrs
-
November 2023 by Stephen S.
Jose was so helpful with the process and definitely helped me get better deals and discounts! Best Verizon store I have been to!
-
September 2023 by Christopher M.
I had an issue with my phone. I need an upgrade and I needed a new plan and the people here at the store Michael and raul are some of the best employees you could ever have not only are they patient but they are kind they're intelligent and they're responsible. if you really want to get good reviews in your store hire men like this, they take care of the customer they believe in helping him all the way. Thank you
-
September 2023 by Kirsten Brownrigg
Jonathan was wonderful to work with, and helped me out with my iPhone issues AND even gave me some bonus advice that helped my father save money on his monthly bill. At a time when other phone companies could undercut Verizon on pricing, this is what keeps people loyal customers to Verizon -- give Jonathan a promotion/raise and hire more people like him!The other Verizons within the DTLA area have pretty terrible reviews with respect to customer service and much, much worse, so I chose this location to visit instead -- and I'm glad I did!
-
September 2023 by Kemst I.
Mikey was Very patient and kind while swiftly handling multiple customers. The man was a Sage. His service was on par with corporate stores this will be my go-to when I'm in the Downtown Los Angeles Area. Thanks again Mikey!
-
April 2023 by Ilya Alekseyeff
Easily accessible store in dtla with friendly staff
-
April 2023 by Tina P.
Cassandra helped me with setting up a line for my grandma. She was so professional, nice, and patient. Thank you so much!
-
March 2023 by Tina Park
Cassandra helped me with setting up a line for my grandma. She was so professional, nice, and patient. Thank you so much!
-
March 2023 by Mo Gales
Cassandra was so helpful! Amazing customer service! Thank you
-
February 2023 by Carl Morgan
Great service and reasonable prices. Low wait time in case you are in a rush
-
November 2022 by Fatima D.
For any non-billing issues, this is the Verizon store to visit in LA. After spending months on the phone with customer care and visiting other store locations, the issues I was experiencing were easily resolved with Nate's help at this location within 30 minutes. Thank you Nate.
-
November 2022 by Tyler Green
Nice clean looking store inside. Great customer service. Very helpful associates.
-
October 2022 by Jo ayala
Came in to purchase the iPhone 14. When I arrived the manager(Melanie Ortiz) was having a conversation with a customer, he was asking a lot of questions. She became frustrated with him and started yelling at him for no reason. She was aggressive with him, started cursing at him, kicked him and ridicule him. My bf had to step in and calm her down. When she came back in she seemed frustrated and she acknowledge that she didn’t want to help him. She was still cursing talking to another employee. The employee who assisted me(Neil) was courteous, respectful and calm. He offered to help her with the customer several times during the interaction. She also seemed like she may have been drunk too.
-
September 2022 by Matt Lauer
I recently worked with Melanie and she was extremely helpful when fixing my service. She also helped me set up my new phone!
-
September 2022 by Matt L.
I recently had service issues with my new phone and Melanie stepped in and helped me tremendously! She even helped set up my new phone. She is very knowledgeable and funny. Highly recommend this store and her!
