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February 2024 by Caliban Nemo
I don't typically write these but needed alert people to these scam artists. This is not Verizon, its actually an authorized dealer named Victra and they will charge you for services that are free at an actual Verizon store and flat out lie to make a sale. I went to transfer my service on an current phone to a new one I recently purchased. These guys claimed that my current plan would not work with a new phone - and I needed to change plans. I asked them multiple times about this and they firmly restated I needed a new 5g plan to work with a 5g phone. That was the 1st lie - as the Verizon store later confirmed. The second lie was trying to convince me I needed to pay a fee to switch my number. I did this for free a number of times before at a proper Verizon store. When I asked why I was paying a fee, that's when they admitted they weren't an actual Verizon store - yet the design and uniforms inside the space is definitely set up to fool you into thinking otherwise. I said I'm gonna go to the actual Verizon store and they got desperate- Their manager Marquis stepped in and said their fee was $40 and that if I went to Verizon the fee would be $50 - lying through his teeth. Don't be tricked by their pleasant demeanor these guys are scamming so blatantly I will be reporting them to the Better Business Bureau
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February 2024 by Ezio Cristalli
WORST CUSTOMER SERVICE. AVOID THIS STORE AT ALL COSTS. Do not shop here, it's not even a "official" Verizon store, just an authorized dealer and they do not care about helping you at all.I had an online order (new phone) for pick up in this store and they gave me a previously open box. When I returned to the store to return/exchange they said they could not do anything about it and would not try to offer any help or solution.
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February 2024 by joe phelps
Ceasar was pleasant…constant smile and helpfulness.
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February 2024 by Adrianne Irish
If I could give zero stars I would. Came in to pick up an iPad that I ordered 1/24..was supposed to be “ready for pick up” at this incompetent store on 1/25. It wasn’t. I chose the express pick up option because I thought it would be quicker than having it express delivered. I was so wrong. I gave it until 1/26, called customer service first and attempted calling the store as well. The store doesn’t answer the phone. I drive to the store because this was supposed to be an “EXPRESS PICKUP”. Freddy who works at this location had a non chalant attitude from the beginning. I give my name and advise I’m picking up my iPad that I already paid for. Simple, right? He looks the order up and says it’s under a different name. I ask do you need my order number? He says No. He goes to the back for 15 -20 minutes, comes back and says “it’s processing” by then, I’ve been sitting in the store for almost a half an hour. He says he doesn’t know how long it will take me to get the iPad. I remind him it was supposed to be ready the day before via “express pickup” so it’s actually late. I asked for the reason why. No reaction, no sense of urgency, no apology, no desire to get it right or figure out why it’s not ready. He said It could be “anywhere from five minutes to an hour to be ready he doesn’t know, have a good day ma’am “. Basically telling me to leave. Mind you he hasn’t asked me for my ID, my credit card that I paid with or my order number so at this point I voiced my frustration because he gave NO REASON for the delay and didn’t even pretend to act like he was trying to confirm I was the correct customer for pickup. Also, the store was completely empty this entire time( approx 3:55 pm:4:50pm) There were no other customers. I was there over an hour , the only customer in the store. After I explained my frustration he put his district manager, “Jay”on the phone to essentially tell me the same nonsense in the same patronizing “I don’t care” tone as Freddy. I stepped outside briefly to make sure my car wasn’t being towed as the parking is only allowed for 60 minutes. Jay offered no new information. I guess he was just there to run his mouth and parrot whatever the non- worker Freddy said. I go back into the store and wait another 20 minutes. Finally, Freddie asked me for my ID (after me being there over an hour), then he asked for my PIN number, which I thought employees at Verizon didn’t do. I’m still waiting. Update: After an hour, Freddy with the “I don’t care” attitude gives me my iPad and fake apologizes in an “I don’t care tone.” The lack of competence and ZERO CUSTOMER SERVICE SKILLS at this store is astounding. Especially given that there were NO OTHER CUSTOMERS IN THE STORE FOR THE HOUR THAT I WAS THERE.. what do these employees actually do? They definitely don’t fill simple orders on time, and then they act like I inconvenienced them by coming in myself. Unbelievable . Verizon might as well shut this store down. There are no customers and the employees don’t care or fill orders properly or on time. This store’s incompetence is beyond unacceptable.
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February 2024 by Chris D
Only 1 person working before 6? And it says the store closes at 8. He had the front door closed with these young ladies waiting outside in the cold, and when he opened the door he had to let us know he had to go on lunch and the store would be closed. Horrible scheduling from management. I feel bad for the one employee all alone too.
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January 2024 by Aleksandra Prokop
Go see Freddy ! He’s the guy to helpyou solve any issue with poise and care. He meticulously changed my screen protector in a matter of minutes
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December 2023 by Traci Wood 'student'
I have received great service from Michael and Freddy. Their service alone deserves 5 stars. However, my rating is for the store overall. It seems like the management that overlooks the store is negligent and do not support the workers. Rather than coming in and having a presence in their store, they force the employees that do show up to work more than they should be all alone, which means they have to have the store close during business hours so they can take mandated breaks and bathroom breaks. More so, they penalize and consequence the hard working employees for the company's understaffed location. It is infuriating that the workers who show up and work hard are thrown under the bus and have to constantly worry they'll lose their job, just because they need a break or have health/family emergencies. I don't know how Verizon works, but every job I've ever been at..... the burden of coverage for gaps in staffing fall on the ones that make the extra money to carry that burden. The store manager is absent and does not support or advocate for their team and they should be the one to have to answer to the higher ups that are upset the store is not open during business hours.
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December 2023 by Bharat Chalmers
Freddy was awesome, handling a full store all while being super friendly, efficient and helpful. Thanks a lot! Easy 5 stars
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November 2023 by Aly Andrews
This is a THIRD PARTY store by Victra. The guys at the store were nice and helpful but if you buy anything from here, you will get spam text messages to continue to buy Victra Verizon services from different numbers that you cannot block because they continue to send one almost every day from a different number. This should be illegal and honestly probably is.
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November 2023 by Randy Livingston
Stopped by to ask some questions about switching, the two employees working there, Mike and Freddie (I believe it was?) were absolutely exceptional. When I had walked in, there were a decent amount of people waiting, as the duo were multi tasking at levels they shouldn't (hire more people!!!), and the patience they were able to exhibit with a couple that was just berating them at every turn was on another level. I regret not speaking up and telling that duo to just shut up and let them do their jobs. I would love the opportunity to speak to management about the service if possible!Anyways, they answered everything I needed to know about potentially switching over, and as soon as I pay these devices up, I will stop by and get it from them!
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November 2023 by D Ray
The Verizon representative who took care of us was knowledgeable, thoughtful, meticulous. All around great. His name is Marquis and we'd go out of our way to do do business with him again.
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October 2023 by Brian
Worst customer service. The store was literally locked closed when i arrived early for my 6:00pm appt. There was a note on the door saying be back at 6:30. Why did the employee leave when there was an appointment scheduled??Not only that. He was rude and obnoxious when he returned at 6:30. He was unwilling to help to us and basically threw us out of the store. He told me he didnt have staff and if I wanted I could apply... like what???I rushed to the westwood location where they were more than happy to help me. Westwood location even stayed late to help me as much as he could.DO NOT GO TO THIS SANTA MONICA BLVD LOCATION. RUDE AND THEY DONT HELP!!
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October 2023 by Judith Robert
I dreaded going to the Verizon store. I tried another store the day before and there were 3 people in front of me and one employee. This Verizon store had 2 employees and they were the most helpful and cheerful employees I have met in a long time. Teddy was friendly, helpful and efficient. His colleague was able to solve a Tech problem that I could not get solved online with Verizon. When a customer came in with a problem trying to get a phone that he had paid for online but was not actually available in the store they made an extra effort to show him how to get it sent to his home. I would recommend this store over any other in the area.
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October 2023 by Josue Perez
I’ve enjoyed coming to this location. I got helped by a young man named Michael K. I felt he was knowledgeable about the products and was not pushy. I left with new phones, good price, and they earned my business. Thank you Michael and your team for the quality service.
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October 2023 by Daniel Monzon
No one in the store except for the worker told him I've tried everything that my connection wasn't working he said go to another store to switch your Sim card I told him I had already tried that when I first told him my issue he seemed like he didn't even want to help just wanted me to leave the store he didn't even try to look at my phone maybe see what he can do. I thought with the recent reviews it would've been better I was wron
