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March 2024 by Rodolfo D.
The Ambience is nice and calm. You can take you time in the vast selection that suites you. The service of their employees are great, friendly and warm welcoming. I enjoy feeling good when I come here I enjoy the way the employees make me feel coming back for more convenient. I recommend this place when you have a chance to visit.
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March 2024 by Courtney S.
I come here for the produce department which is 10x better than Whole Foods in terms of selection and freshness. Cashiers are always nice. Store is relatively clean. My one major gripe is with the deli counter. Every time I get deli meat there's an issue. Either I stand there being ignored, are given the wrong meat (ham instead of turkey that is rung up as turkey), or they tell me they can't slice it thinly when they have in the past... It's become such a dice roll every time I now go to Gelson's. My one suggestion to management is find a better way to manage the deli, perhaps less prep foods, better compensation and/ or better training for the employees working there. Everyone looks miserable or checked out and it clearly impacts the customer.
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February 2024 by Alvin Baligad
Had what I was looking for. Lots of parking
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February 2024 by maria duarte
They don't have a good good customer
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January 2024 by Honest Reviews
The parking lot is the only thing I like about this place. There is always plenty of parking. Even homeless people can find a place to park their homes.The staff here are the rudest, gang mentality group of people I've ever met. If you complain, they'll all deny everything. Other staff will get involved, backing up their coworkers instead of making the situation right.I needed help with the app you need in order to get the lower prices. I asked one lady. She just mumbled something about using the app and walked away. Then I asked the shift manager. He did the same thing. Then he went over to his computer and started helping someone else. I asked for the store supervisor, but the shift manager said she wasn't there. The security guard said she was there.I tried to talk to the supervisor but she did the same thing to me as everyone else.The app is difficult to use. You have to scan codes on each item you'd like to save money on. Otherwise you're paying Daddy Warbucks prices.I complained online and still got a rude response. This place is trash!
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January 2024 by Emily D
Jose Rodriguez is the man! Great cashier service and so friendly. Made my night with his humor and cheer during a normal shopping chore. Fairly clean and organized Vons, although a bit smaller in volume so a little less product variety is offered. Plenty of parking and a good place for quick in and out grab and go ingredients.
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January 2024 by bryant
had the sloth
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January 2024 by Kassie B.
Happy to have finally shopped at a grocery store in L.A., that had some Great Choices!!! I travel back & forth from Texas & unless you can find "Whole Foods," there aren't very many Great grocery stores in L.A., that are easily accessible.
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December 2023 by Dorothy H.
Even though this location has been way worse, I can't say I've ever had a good experience shopping here. The customer base is a strange mix of millenial and elder Z hipsters, working class Hispanics, and homeless people. I call it the "hipster ghetto Vons", but I think Echo Park has always been like this. You will find a few things that appeal to the first group, but it's pretty basic. I only go here if I really, really need something, as it is a very convenient location. The service here is much to be desired, save for one or two old timers that are nice and efficient. I get the sense there is high turnover, because the newer and younger cashiers are in dire need of better training. My last visit, the line was painfully slow, and when it was my turn, because the young female cashier didn't make sure she scanned all of my stuff (it was only 3 items), nor listened when I clearly said "yes, please" when she asked if I wanted a bag, I had to pay twice, the second time, she gives me the food total, then a new total, after I gave her cash, I said "you just said $1.99", she said "I didn't charge you for the bag the first time", I then said "I had said I wanted a bag", meanwhile the next person in line is crowding me. I just took my stuff and left the change and the receipt, which she had just set down on the food conveyer belt thing. I've had worse experiences, that was just the latest. The employees (except for a couple more seasoned ones) are pretty zombified here unfortunately. I would only recommend going here if you forgot something.
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December 2023 by gretchenangela11
Stopped here as an out of state shopper with a rental car. Got a hot coffee next store, and came back to get the items we needed from the store, and they had called a tow company and had our car up on the truck. Had to pay $75 to get it taken off. We were gone for 20 minutes! The parking lot was nowhere near full. Completely predatory situation. Thank you Von’s for calling the tow company on people that didn’t understand the policy and effing us on our vacation .
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December 2023 by Megan G.
Two of my items were priced incorrectly when I was checking out. They sent the man assigned bagging duties to price check. Rather than ask me if I could step aside to accommodate other customers in the line, the cashier just starts ringing up another sale after suspending mine. This is a massive grocery haul, so when my price check comes, I'm going to have to wait rather than send that person to one of the other open lanes. The cashier treating me like I'm invisible isn't as bad as the operations manager Nelson openly disparaging me for my impatience when he asks me to go to another lane to be rung out. I don't think he would have spoken to a man in this manner. As he's ringing me, I see I'm missing one of my items. That first cashier almost gave it to the guy he rushed to help instead of me. They had to take it out of that guy's bag. Now I'm ridiculed, by the bagger as a "blowhard" for asking for my second item. All because I wanted the correct prices for two items I was buying on a $30 grocery visit.
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November 2023 by juan sanchez
Come here often , but a lady who works there by the name of “Nea” has been recently giving me and my mother looks for absolutely no reason , mean mugging actually , and is very very rude . This place needs to get this lady in check , can’t be treating customers like we’re not meant to be there .
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October 2023 by Yamit Florentin
I was in downtown LA for jury duty and stopped here before heading to the court to grab something to eat. I didn’t see sushi and didn’t have enough time to spare, so I grabbed something out of the ready-to-go food counter: croissant with tuna salad inside. I did the job of filling up my stomach for the next 2-3 hours.This is a smaller Vons, but you will probably still find anything you seek.Set checkout available.Free, easy parking.
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October 2023 by Taylor Lincoln
parked my car in the vons parking lot, went inside to buy some groceries and use the restroom. when i went to go to my car IT WAS GONE. VONS TOWED MY CAR FOR NO REASON. i am a paying customer and even showed them my receipt. the mangers said they saw me leave the parking lot and that’s why i was towed. I NEVER LEFT ?? the mangers didn’t care at all. i had to pay $300 to get my car back. every vons i have been to i have had an awful experience at. very upsetting. do better.
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October 2023 by Casey Rocke
"Healthier" versions (fat-free, low sodium, etc.) of foods are usually out of stock or no longer carried. Also stopped carrying all brands of individually wrapped sliced cheddar cheese.No available shopping carts 70% of the time.
