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February 2024 by Taehyun I.
Big shoutout to Elan! He made engagement ring shopping so easy and helped us find the perfect ring in just 30 minutes. I really appreciated his timely correspondence via email and his expertise in finding exactly what we wanted.
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February 2024 by Dylan Montayne
Loved our experience with VRAI. Jocelyn was very helpful throughout the process and made me feel at ease about my purchase. And most importantly my fiancé loves the ring! Highly suggest VRAI.
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February 2024 by Michelle Klinker
My fiance and I had a great experience working with Jocelyn!! She was incredibly helpful and patient helping us understand our options and providing guidance based on what we were looking for. She brought out a number of options and was attentive in trying to understand our likes which helped guide us to our ultimate decision! The ring came out even better than expected and we're so happy!
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February 2024 by Lucia Veratudela
I had such a great time working with Jocelyn from VRAI's showroom on Melrose. My fiancé and I set up an appointment to look at wedding bands for me to compliment my VRAI engagement ring and Jocelyn was amazing and showed us all the different styles we were interested in. She really cared about our satisfaction and went above and beyond to make sure my wants and needs were met. We ended up completing our order via email and Jocelyn was able to get us a custom wedding band for myself and I am obsessed with the results. Could not say enough about how easy and stress free this process was and the quality of both my engagement ring and my wedding band are impeccable.
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January 2024 by Lindsey Taft
I’m not used to rating a place so low but my friend came into town for just the weekend and set up an appointment for vrai on a Sunday. She’s not able to visit LA often and was excited to see some ring options from vrai specifically. They cancelled her appointment via email 3-4 hours prior to the appointment and never even bothered to call her. This was a huge bummer as most other ring places were already booked. It was unprofessional and I hope they don’t do this to others in the future.
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January 2024 by Frances R.
My boyfriend and I set up an appointment with VRAI's showroom on Melrose. Honestly, we were just starting our engagement ring research journey but my partner and I agreed that we didn't want any blood diamonds so we were open to lab-grown diamonds.Prior to our appointment, we received an email confirming our appointment a few days before along with directions to their location. Nice touch, since we needed the reminder.Parking was easy, we found some street parking off Melrose with a 1.5 hour meter paid. We went to our appointment and met with our Diamond Expert, Jocelyn C., who was an absolute joy to work with. She immediately gave us waters and pulled out some rings that my boyfriend and I liked.Jocelyn gave us a ton of insight into VRAI's philosophy, including the fact that VRAI creates sustainably created, lab made diamonds. What was even more impressive though was that she shared VRAI has zero mining and zero emissions based on the way they go about making the diamonds. This definitely helped my boyfriend and I feel good about working with VRAI, but on top of it, we loved the education on all the unique ways we can build our engagement ring. My boyfriend and I unanimously fell in love with a beautiful marquise diamond ring, and we stupidly assumed we could put a card down and walk out with the same showroom ring - we seriously loved it that much.Turns out every ring is uniquely made to order so my engagement ring will be only worn by me and not the coupled hundred thousand fingers that have touched these rings before me. Oh.Jocelyn patiently walked us through all our different ways to customize our ring, and we loved how thorough she was with explaining everything and showing us all the different settings, sizes and shapes that the ring can go. We also had a great time sharing our love story with Jocelyn and she was incredibly attentive and straight up fun. My boyfriend and I even got a chance to look at our various ring wedding band options and even settled on a wedding band for me. Quick, easy and we got it all done under 1.5 hours so we made it to our meter with plenty of time.Highly recommend Jocely and the VRAI team!
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January 2024 by JC Dela Cuesta
Christopher Mossman provided us excellent service in search for the perfect engagement ring. We were promptly greeted in the showroom and were able to view various selections on our own before a 1:1 consultation. Christopher was very knowledgable and provided us with great advice and never pressured us to make any decisions on the spot. Overall, Christopher was very professional and made the process super easy for us, and he ultimately helped us find our dream engagement ring. I highly recommend booking an appointment with him!
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January 2024 by Matt P
We had an exceptional experience working with Hunter. His informative and patient approach made the process smooth and enjoyable. Hunter's dedication to ensuring we understood every detail was invaluable. I would recommend Hunter and VRAI.
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January 2024 by Summer Anaya
I wish I could give more stars because Elan was absolutely amazing. He helped me build my dream ring and was so patient, knowledgeable, and kind! The store and products were absolutely gorgeous. The only downfall is the parking so arrive about 15-20 before hand to make sure to find parking. Thanks again Elan can’t wait for my ring
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December 2023 by Ryan Benedict
I'm very happy with my experience here. Jocelyn C. was kind enough to squeeze me in between appointments at the showroom a few weeks back. From my first appointment to when the ring was delivered, Jocelyn was with me at every step. She really made the process easy by answering my questions and sending pics of similar rings to what I was looking for prior to ordering. Her response time is unmatched and the ring ended up being perfect! The ring shipped on the day promised, and ended up arriving a day early. I couldn't have asked for it to go any better.
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December 2023 by Courtney Williams
Jocelyn was overly kind and extremely helpful while helping me pick out rings virtually.
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December 2023 by Marco Zappala
I had an amazing and personalized experience at Vrai with Christopher. He was very accommodating, always responding with "Yes, we can do that" and also offering helpful suggestions based on exactly what I was looking for. This resulted in one of the best shopping experiences I've had in a long time.
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December 2023 by Rolando Fonseca
To anyone trying to understand the process of purchasing an engagement ring and to learn more about engagement rings over all. This is the place to go to, Hunter explained everything from ring size to the brilliancy of a diamond. I felt so at peace not pressured and overall knew the value of my purchase as this is a lab made Dimond and has no carbon foot print or ties to mining the earth as it possesses a large impact on the environment.HUNTER ONCE AGAIN THANK YOU GOR MAKING THIS PROCESS EASY AND GIVE ME BETTER KNOWLEDGE OF WHAT I AM GETTING FOR MY BUCK.
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November 2023 by Ian Rivera
My girlfriend and I had a great experience. We met with Christopher and he was very accommodating and added so much input and details to help us make a further decision. Unfortunately, we were running late to our appointment but after chatting with Christopher, he made sure to utilize our remaining time efficiently to have all of our questions answered. He was very knowledgeable on all of the products. Thanks again, Christopher!
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November 2023 by Kaci Hamilton
Our experience at Vrai could not have gone any better. Jocelyn was truly exceptional: informative, helpful, excited, and funny! She knows her stuff, had answers to all our questions and concerns, and made us feel so comfortable and welcome. She even expertly solved a delivery snafu in record time! We’ll be heading back for the 10-year anniversary shopping spree for sure! ?
