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February 2024 by Randy C.
You do not want to do business with this CU. I got a solar loan through them, and it's been a nightmare. Bad reporting to the Credit Bureaus, 4-5 days for transfers to hit causing more interests to be incurred. No pro-active email, txt, letter notifications if you monthly auto-pay is no longer meeting an updated fee and you are falling behind $10-20 a month w/o knowing it. They notify the credit bureaus before their customer. Their website rivals CraigsList.
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November 2023 by Chris K.
Terrible service, the female employees all have attitudes and it's been that way for years, definitely wouldn't recommend them!
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October 2023 by Captain S.
This is by far the worst financial institution I have encountered. I've been a member (#10073054) for more or less a decade now and I was never a fan. My latest setback with them started back in April when I availed of their car loan. I was supposed to get a $100 gift card as part of the promotion but it's now six months and I still haven't received it. I actually emailed Brenda B. on June 20th to inquire about it and she replied that I'll be receiving in the mail. Come July 20th and still no sign of it, I sent a follow-up email and also asked for a number that I could call to check on its status. No number was given but I was told the credit union ran out of cards and is waiting for the shipment. So almost 90 days have passed since that last email, and having to wait this long I am now beginning to think one of the following can be true (A) some incompetent staff dropped the ball on it, or (B) someone is hoping I'd forget about it so they can claim it on their behalf, or (C) the card was ordered from another planet that's why it's taking it this long to get delivered. I bet that if it's the other way around, i.e., if I owe them money, WPCCU wouldn't hesitate to charge me interests on it if I miss the due date even by one day. I have a second credit union that I use, and my wife also uses a different one and both of them provide a much better customer experience than WPCCU.
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September 2023 by Tui M.
Salvador!! Thank you!!! Words cannot explain the incredible assistance and compassion Salvador showed to me during my recent visit to the Sunset branch. This will be my 9th year with WPCCU, and they have been better than any bank I've banked with my entire life. That being said, I would like to commend Salvador. I was recently struggling with some issues that seemed overwhelming, and with a few minor questions Salvador helped me to open up. Long story short, he reworked my loan I've had for years to get me the help I needed and took away a ton of stress I was going through, I even became emotional at the time and he helped me with that too. THANK YOU Salvador! WPCCU is very lucky to have you! Tui :)
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September 2023 by Jennifer B
Do I have to select a star? Horrible customer experience for a client that has had an account for close to 50 years. Inability to get even the easiest request done. I went to the branch to get a childhood account of mine updated to remove my parents. I brought my folks, in their 80s, so that they could sign off - apparently, this is the only way you can get this type of transaction done. The teller was unable to do it and referred me to a banker. The two bankers, one a manager and the other a person who clearly has no compassion or sense of customer service, had me waiting for 30 minutes plus. She was not with a client and I was the only one waiting for service. When I asked her if she could assist us because my father was uncomfortable with the extended wait (he has multiple health issues), it seemed that this empowered the individual to delay service even further. It seemed like a control and power trip. She was not with a client and continued to do her \
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August 2023 by Vahe Amirian
I highly recommend WPCCU for the excellent APR/loan interest rates and terrific and helpful staff. I recently financed my solar project. I worker with Georgianna Perez and she was amazing. Always answered my calls and emails. Explained everything and guided me throught the entire process.
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July 2023 by Lindsay Kraft
I highly recommend WPCCU for the excellent APR/loan interest rates and terrific and helpful staff. I recently financed a new car loan via WPCCU and worked with Member Service Rep: Hugo Vazquez. I had a wonderful experience with Hugo. I was so happy with the service, professionalism, and genuine kindness that he showed me during the loan process. I can't say enough good things about Hugo and WPCCU. I got the car I wanted and at a fantastic rate. A+++ service! Thanks for everything!!
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July 2023 by krisha deguzman
Applied for a mortgage loan - W2's, bank statements uploaded and even had a hard credit check done. Repeatedly asked for a loan estimate and never got one. I guess TRID doesnt apply to them.
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July 2023 by Lindsay K.
I highly recommend WPCCU, and if I could post more than five stars - I would! I recently purchased a new car and had a terrific experience with Member Service Representative: Hugo Vazquez! He was so wonderful and accommodating and was able to secure me an excellent APR/Loan Interest Rate. Hugo explained the details of the contract and all the required steps in purchasing my future vehicle. I was so pleased with his services and highly recommend any person looking for a car, home, or personal loan to connect with Hugo. Not only is he very professional, but he is so nice and personable. Hugo should be awarded Employee of the Year - he is just that great! Every time I go to the bank, I look forward to seeing his smiling face and saying hello :) A+++ service!
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June 2023 by Maria R.
Hugo, thank you for going above and beyond with my loan!!!! That's really rare to see now days. I truly appreciate your expertise and promptness. You take care. M. Rivas
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March 2023 by Sergio T.
Excellent customer service one of the service agents named Hugo Vazquez helped me out with refinancing my vehicle and oh boy did I love his service. He was kind and friendly a very formal employee and also his coworker Yesenia Herrera, by far the best service I've experienced. I will for sure be back for more help with other things they provide.
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March 2023 by Anthony C.
This was our first experience with a credit union and we were helped all the way by Hugo in the application process. Being a family of 4 we wanted to bank with wpccu to take advantage of good rates and life savings. Hugo made that possible by making us aware of the possibilities. I definitely recommend wpccu to anyone looking for a credit union.
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March 2023 by Elisabeth M.
I came to my Bank to ask about a auto loan. I was greeted and helped by a wonderful MSR Angelina, who knew exactly what I was looking for. I didn't want to deal with the hassle of car shopping at dealers. She right away introduced me to Nicole who would do the shopping for me. I worked with both Angelina and Nicole for the next few days and got my new car. They are professional and very nice and they made the process very very easy for me. Thanks Angelina and Nicole you ate the best! :)
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March 2023 by F D
I've been a member for 30 years, have always paid all my loans. I direct deposit my payroll check and run all my rental income through my account. I have good credit score but they won't lend me 9k to consolidate my high interest loans. I think I'll be switching banks soon.
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March 2023 by Kevin Wright
Was given an application for a solar loan. Then told after I was approved that I do not qualify because I do not live in the area. I received an inquiry on my credit for no reason due to the negligence of Georgianna Perez.
