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December 2023 by Love Light
Please do not branch with this credit union. They use to be of integrity, honesty and trust. And had your financial well being at heart.Not sure if there has been a change of board but they are terrible and untrustworthy.Research a credit union where you will be financially supported. Gone are the days when WPCU helped you. Greed seems to be their mission now. Stay far away.
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March 2023 by Bo N.
I was greeted as soon as I walked in the door. Shortly thereafter I was assisted by a the branch manager.
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March 2023 by Kevin Wright
Was given an application for a solar loan. Then told after I was approved that I do not qualify because I do not live in the area. I received an inquiry on my credit for no reason due to the negligence of Georgianna Perez
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July 2022 by MrJackj54
Please please stay away from this credit union. Brenda borjon is by far the worst and most unprofessional person you will work with. No one answers calls or emails. Save yourself the worst experience you will ever have and go elsewhere. These people have no idea what customer service is. Worst experience I have ever had in a bank.
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May 2021 by Time2danz
I've always received wonderful service. Has that small bank fill. No hoop-la.
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December 2020 by Frederick Gupton
Best Bank ever. Service like I see in old movies. Nice competitive rates. Left B of A years ago and I will always bank with Water and Power Community Credit Union!!
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June 2020 by Lucic and Chong
Even with direct deposit from my work, I don't get my paycheck a day or two early..... I mean regular banks do early direct deposit and this credit union doesn't? Unbelievable.
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April 2020 by Cheryl Tate
This banking institution is rock solid, serves the city employees community for many, many years.
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December 2019 by Tiffany Holt
The only bank that makes you wait 2 weeks before receiving a debit card! My debit card was compromised by a person attempting to do fraud. Any other back would give you the option to come and receive a new card or have an card expedited to you in 3 days. NO IT TAKES A WHOLE 10 DAYS. If you get off of work at 5 & they close at 6 how can you have access to your money? You cant use a atm machine without a card!!!!!
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May 2019 by Rodney Beckles
I always receive great service from my credit union. The staff is friendly and always helpful.
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February 2019 by Herman B.
I highly recommend Isaiah Sianez for all your auto loan needs. Whether it is your first purchase or refinance he is the man to go to. Got me in my first purchase ever, made it a very easy process. Thank you Isaiah!!!
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December 2018 by Kislev A.
Quick, knowledgeable and friendly service. I had a fraud problem and it was halted immediately. They caught the problem the day before and stopped the bleeding They did this before I even walked in first thing in the morning, to talk to someone about it. By the time I walked in, we need only discuss next steps stuff. I am also very grateful there is a Water & Power Community Credit Union branch in this corner of the City of Los Angeles. There is a large free parking lot behind the building.
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December 2018 by Danny M.
If you're a business that deals with this credit union, think twice (or three times!) They offer their customers misleading terms, and then when things go wrong will do their best to immediately shift blame to you. My business works with any and every local credit union, and once a client is offered a rate, all other banks will honor that rate if we send them the paperwork. However they changed our mutual clients approval to a higher rate, and then told the client that we did it intentionally in order to make a higher profit. We sent THEM the loan, they are the ones that told us a higher rate, and they then shifted that blame away from themselves, leading to an irate client. Members, be careful, B2B partners, tread carefully.
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June 2018 by Amayzing S.
Isaiah Sianez when I say excellent customer service does not describe what I feel for my loan agent words cannot express. The level of customer service that he has shown me closing a phenomenal automotive deal, I cannot express. I highly and truly recommend him for your banking finances and especially automotive loan needs He is truly the best he is professional and he has you the clients best needs in mind. Any banking or financial assistance that is ever needed at Water and Power credit Union, see this gentleman. He will make sure that you get the best deal that is deserving of you the client. I highly recommend not only this gentleman but this bank
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June 2018 by Jose ZAVALA
Very helpful n friendly, great banking experience