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February 2024 by Paul S.
My car was sideswiped, no note, nothing... I heard about Waters Auto Body from my mechanic (Kenny Piechowski). I was told Jim was a good guy, very fair, and he was 100% Correct! Jim Waters is incredibly nice, friendly, professional and his prices are Very reasonable! I was kept in the loop every step of the way, given options on the price and when it was time to pick it up, My car looked BRAND NEW!!! Thank you Jim!!!!!
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December 2023 by Franny F.
Jim fixed a large dent in my car and did a fantastic job. They even fixed another dent in the door, but didn't charge me. He finished the job on time and returned the car to me clean which was an added bonus. Good guy, would definitley recommend and will use again myself.
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December 2023 by Parmer F.
I have bern going to Jim for years. Expert. Very reasonable rates. Honest. Friendly with a good sense of humor.
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October 2023 by Marc-Olivier Foglia
5 stars, great customer service, professional and welcoming.The work done on my car was perfect.Hopefully I won't need to come back but if I do I'll come back there.
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October 2023 by Cam Ro
Mr. Waters is always friendly and professional. Will always take my car here as long as I live in the area.
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October 2023 by Liz R.
Great service, great work. Replaced front bumper after I hit a pole. Honest. Worked to give me the best results for the problem I had with the bumper. Highly recommended.
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September 2023 by Jwan Galicia
I am disappointed to say that I must bring up the issue regarding the quality of the car repair that was done, or perhaps not done at all. It is quite astonishing, don't you think? They merely replaced the rim hubcap and made some adjustments to the alignment. To make matters worse, they used the same tire that was previously on the severely damaged rim. It is truly hard to believe! Despite their supposed repairs, the vehicle still pulls to the right, jerks, and vibrates while in motion. I am extremely angry about this! I want to emphasize that I will never, under any circumstances, trust a body shop recommended by insurance again, especially not Waters Auto Body. The only positive aspect is that they did replace the burnt-out lightbulbs on the right side, that shorted out with the collision. However, how can a collision repair shop overlook the electrical issues in my center console caused by the accident? Now I have no choice but to take it to another shop solely to address the electrical problem that they conveniently disregarded. Furthermore, I have to go through the inconvenience of having it re-inspected and properly repaired. This situation is simply unacceptable! And if that wasn't enough, the owner of the shop had the audacity to suggest weird how the damage happen as if suggesting it was fabricated. It is evident that they chose the most cost-effective repair option in order to save money for the insurance company. Once I receive the damage report from my new shop, I will gladly share it.Services: Steering & suspension repair
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September 2023 by Juan G.
I can't believe I have to bring up this issue about the car repair. It's absolutely shocking, isn't it? All they did was replace the rim hubcap and make some alignment adjustments. And to top it off, they used the same tire from the damaged rim. It's truly unbelievable! Despite their so-called repairs, the vehicle still pulls to the right, jerks, and vibrates while driving. I am beyond furious about this! I want to make it clear that I will never, ever trust an insurance-recommended body shop again, especially not Waters Auto Body. The only good thing is that they replaced the burnt-out lightbulbs on the right side that got damaged in the collision. But how could a collision repair shop overlook the electrical issues in my center console caused by the accident? Now I have no choice but to take it to another shop just to address the electrical problem that they conveniently ignored. On top of that, I have to go through the hassle of getting it re-inspected and properly repaired. This whole situation is completely unacceptable! And if that wasn't bad enough, the owner of the shop had the nerve to suggest that the damage were weird!. It's clear that they chose the cheapest repair option and ignore the internal damages to save money for the insurance company. Once I receive the damage report from my new shop, I'll happily share it.
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August 2023 by Yadira Enciso
Jim is fantastic. After visiting other auto body shops, they left me feeling unheard and confused on the condition of my car. Jim made me feel incredibly welcome and did a comprehensive review of my car when I brought it in. He is very friendly and transparent. He explained every step and why everything had to be done. He mediated well with insurance and was flexible on picking up my car when it was finished.I couldn’t recommend another body shop after using Waters.
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August 2023 by Maribel
Jim is amazing and they always do a great job they fixed my window panel and something else I will go back I trust them with my car
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June 2023 by Seth Harcrow
5 ✨ The best body shop in LA!! Fixed my bumper quick. Fast, simple, & great price.
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May 2023 by Sarah B.
I've lived in this area for years and somehow never really took note of this body shop. Recently, some unkind soul ripped up the lock on my car trying to bust in. First I took it to another body shop that I had been happy with before, but their estimate was way higher than last time and they wanted a deposit too. So I got a second opinion at Waters. Tried calling and no one picked up, but I saw some reviews that said to just stop by so I did. Jim was very easygoing and friendly. He got my car fixed within a couple of hours the very next day, no deposit or anything. The reason I'm not giving full marks is because it's CASH ONLY if you owe out of pocket. I didn't realize this until I went to pay, and I had to run to the bank. They probably do this because of fraud, which I get, but producing hundreds in cash for car repairs could be a hardship... be aware of this before you commit.
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May 2023 by WestLA M.
Waters Auto Body came highly recommended from a friend who is a long-time customer. Jim the owner was helpful and personable. Did an amazing job and was able to fix my existing bumper so I didn't have to purchase a new one. I would 100% use them again when needed and highly recommend!
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April 2023 by Leland LaBarre
How did someone not rate them 5? The best auto shop on the planet. They even washed my car. When he first saw it he crawled under it make it safe while I waited for the part. This is the place.
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March 2023 by Stacy B.
Hands down the best experience I have had as concerns car issues. Jim is honest, communicative, efficient and handed me back my car in excellent condition! The shop is immaculate as well.
