-
August 2023 by Janie M.
I'm thrilled to share my experience with Wester Auto Crafters, Marco and Staff. From the moment I walked in, I was met with exceptional service and professionalism. Their attention to detail and expertise in working on my Range Rover was truly remarkable. The end result was beyond my expectations - my vehicle looked as good as new, with every scratch and dent expertly taken care of. What sets Western Auto Crafter apart is not only their top-notch workmanship but also the way they treated me as a customer / family. The staff was friendly, knowledgeable, and took the time to explain the repairs needed and the process involved. I was kept updated throughout the repair journey, which gave me peace of mind. If you're looking for a body shop that delivers outstanding results and treats customers with the utmost care, Wester Auto Crafter is the place to go. I can confidently say that I'm a satisfied customer, and I'll be recommending them to anyone in need of quality automotive repair and exceptional service. Thank you for everything, Marco and Staff.
-
August 2023 by Theo L.
What can I say? Stop looking for an auto body shop because this is the place. Honest, friendly and reliable. Plus the quality of work and professionalism is UNMATCHED. Sandra and Kenia are always a delight to deal with! I thought about buying a new car but after the work they've done there is no need to anymore. Hopefully I don't need to visit the car shop anymore but if I do it's going to be here and in a weird way look forward to it 11/10 highly recommended.
-
July 2023 by Lori Williams
These guys are just excellent. They restored my car to perfect condition, my baby looks brand new. They also got the work done quickly. They communicate well and were so easy to deal with. This is my second time going back to them, they were great both times. Highly recommend.Services: Painting
-
July 2023 by Matthew Swearman
Western Auto Crafters is the best, bar none. Their work and customer service are exceptional. Since 2014, my partner and I have taken six vehicles to Western for touch up and insurance work. Their attention to detail is impressive. Marco and Adrian communicate on the status of work, and follow-up afterward to make sure everything is working properly.I recently had an experience where Adrian helped me navigate some service issues I experienced, and arranged an appointment for my car with Mercedes DTLA. He didn't have to do that, but he did, and he followed up afterwards to make sure everything was working okay. That is a testament to their intention about doing the right thing.We appreciate the team at Western Auto Crafters, and will continue to refer and use their services.Services: Painting
-
July 2023 by Samantha A.
My car had a few scratches and a dented bumper from minor incidents over the years. When the bumper came off due to another incident, my wheel well cover also came off, and I decided to take it in to get all of the little scratches and one dent taken out, as well as replace that wheel well cover. At first, I was really pleased with how Marvin seemed like he was going to go above and beyond to help us out. After getting several other quotes, we decided to go with Western Auto because Marvin seemed so helpful and like he was going to go above and beyond for us.He told us to make two claims to get everything done, which I did. Then he quoted us two weeks to get it fixed and he'd wait until the parts were ordered before having us bring in the car. All good and thoughtful. Well we bring the car in and have to rent our own car, since insurance doesn't cover that. Two weeks go by and we don't hear from him, so we extend our rental until the following Wed. Come Monday, we still don't hear from them so we all them and they tell us, oh we're waiting on more parts and sending that paperwork to your insurance for approval, so another TWO WEEKS. Okaaay, not cool, but I do understand that insurance can take awhile. So we extend the rental. Another two weeks go by, we don't hear from them, so we call. They say it's a Holiday week, so another week. Then the Holiday week is over and STILL we don't hear back. I get the run around from the front desk, telling me Marvin is busy and he'll call me back, but he doesn't. Finally, my husband gets him on the phone and he quotes us ANOTHER WEEK. So now, we've had the car in the shop for over a month after being quoted two weeks!!! We spent almost $1,000 in car rentals because we weren't planning on having to rent for that long.So when we finally go get my car, THE WHEEL WELL COVER IS STILL NOT FIXED. This was literally the main reason I even took my car in!!!! He gives me some bull story about how the insurance wouldn't cover this, but oh, he fixed my grill for me for free. Uh, I never approved you fixing that, so you bet your ass it better be free. But then he wants to charge us for the wheel well cover, which he still doesn't even have. Sure, the bumper and side door look great, so that's a plus, but two days later we hear this weird noise and it turns out an insulation piece is falling down. Sure enough, once we park it, the insulation piece falls right out. WTF. Not only that, but turns out because he made me make two claims, the deductible for my insurance is PER CLAIM. That sure as hell would've been nice to know from the beginning, which he did know, becauase he was like, oh all insurance do that. Well if you had told me that, I would've made only one claim. What a joke this place is.Overall, if you want your car to be in the shop for over a month and still not get what you wanted fixed, take it here. Garbage place that fully scammed me. Pretty sure they scammed my insurance too, because they charged them almost $8,000 for a simple side panel scratch and small dent in the bumper. INSANE. Will never, ever, ever recommend this place to anyone.
-
July 2023 by Yasaman Goudarzi
I had a great experience mainly because of Marvin’s exceptional customer service. He was very responsive, professional and helpful. I would definitely recommend Western Auto Crafters to anyone who would need their cars fixed. Not only the job was done perfectly, the whole process was smooth.Services: Painting
-
July 2023 by Elizabeth Maldonado
I love the way the did my car.Their customer service is the best friendly nice they pretty much help you on everything you did... and once you pick your car omg they return your car clean and neat...I for sure return if i ever need to get my car fix again....
-
May 2023 by Stats Max
They are the best auto body repair shop. Service is top notch and they are very meticulous when it comes down to detail.
-
March 2023 by Paul N.
I have had my car repaired three times at Western Auto Crafters. The quality of work is the best. They are a USAA approved body shop. In January someone sideswiped my car in a parking lot and took off. There was a lot of damage. I dropped my car off on January 10 expecting a 2 or 3 week turn around. Unfortunately it took much longer. Post pandemic, supply chain problems have resulted in substantial delays in delivery of parts. As time went on they kept me informed of the problems and were very apologetic. They finished the work after two months and my car looks fantastic. Even though the delay was not their fault, they waived the deductible because of the delay. This is the best body shop --honest people doing great work.
-
February 2023 by teddy z.
I got a new car in November and already I was hit twice. Both were minor damages and not my fault. Nevertheless, the vehicle needed repair. I had gone to Marko in the past and the decision to return was a no-brainer. The ladies up front were friendly and professional. And Marko and his team delivered once again. It was an stress-free experience with awesome customer service. Hope I never need them again but always happy to return.
-
February 2023 by Jenna Yount
Marko was outstanding from start to finish. I was referred here by my insurance company after a minor accident with my Mustang. From the moment I walked in I felt very comfortable leaving my car for repairs. Even after repairs were finished, Marko offered to take care of another fix I wanted that wasn't part of the insurance claim. I highly recommend Western Auto Crafters and they have gained a customer for life. 10/10 recommend.Services: Painting
-
February 2023 by Emily Tuñon
I found them through my insurance company and boy am I so glad I did. They offered the best service not only to my car ,but the customer service was A1. They kept me updated about the process , they checked in so I was aware of how things were going with my car and I truly appreciate how well taken care of I felt . They were very kind, helpful, and truly made my week.
-
February 2023 by Emily T.
I found them through my insurance company and boy am I so glad I did. They offered the best service not only to my car ,but the customer service was A1. They kept me updated about the process , they checked in so I was aware of how things were going with my car and I truly appreciate how well taken care of I felt . They were very kind, helpful, and they made my whole week. I would definitely recommend them for reliable repairs and service 10/10.
-
November 2022 by Alexandra Washington
Best Auto Body Repair shop in town. Friendliest and dedicated professional staff. They will take care of your vehicle as if it's their own. I love Western Auto Crafters! Sandra is the best in the west!
-
October 2022 by Taylor Reighard
A++++ Service. Marko's Customer service was also outstanding. We got out 2022 Hyundai Tuscon Hybrid looking brand new. Highly recommended.Service: Body & Trim
