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August 2023 by Jordon C.
Love the Ralph's gang! Richard, Tom, Lupita, Maria, Adam - the list goes on! Incredibly friendly staff who seem genuinely happy to be there, and the dynamic between the employees is positive and fun! They seem to really care about each other and their customers, and they sure have to put up with a lot of not-so-sane customers because of the location (the bowling alley gets rowdy!) yet they handle bad situations with class. Cheers, y'all!
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June 2023 by Garrett W.
There was 1 lane open/1 cashier working at 5pm on a Friday. Line was longer than a DTLA soup kitchen.WHERE IS THE MANAGER?? Should be at the front opening up another lane to help customers THAT'S WHERE!
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June 2023 by Daniel A.
I've always gone to this store as long as I can remember and always had a great experience, speaking with multiple employees to the point of first name basis. Today I had an experience with a VERY RUDE employee, extremely condescending, I asked politely while checking out if she wanted to scan my heavy items I left in the cart (even picking them up with barcode) but instead of responding with an answer she continued to repeat asking me to move the cart ahead of me. I asked multiple times because I didn't know if she saw I had items in the basket still, and received the exact same response each time. I then asked why is she being rude and again received the exact same response of move the cart ahead of me. Everyone else is GREAT, but stay away from a lady named Sonia I believe the name was on her badge, and Nakeisha J is what printed out on my receipt. Spoke to a manager named Richard who like the rest of the staff is EXTREMELY pleasant, but will also be contacting corporate because I'm sure the managers can only do so much. We work hard for our money just like they do and having common courtesy and respect for one another while spending our money at their place of employment should be obvious.
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December 2022 by Laura M.
The hours are usually wrong on this app. Store is dirty and staff is underpaid and it shows. Do better Ralph!
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December 2022 by Jamia G.
I'm am just in shock at the racism I felt today. I come to this Ralph all the time to shop. I go to self check out doing my own thing the lady at the self check out asked if I needed bags I said yes gave me two bags I scanned all my items didn't even put them in the bags yet, put in my Ralf's card added the 2 bag (that are literally 10 cents each) took out my money was about to pay she comes over to my cart that had the two bags sitting in the cart was about to start reaching for them saying "you don't want the bags" I was like what? Yes I do. She looks at my screen to "double check" I paid the 20 cents and she says oh okay . Mind you multiple people ahead of me got bags and she didn't look or say one word to them. Just because I am black I should not be accused of anything. This situation was so uncalled for and when I called her out on it she was telling me to stop cause I was making her feel uncomfortable like how do you think you made me feel?? when I was minding my business the whole time??. Then the manager came over and handled it VERY unprofessional Saying this is his store and he never seen me. Absolutely insane I've never experienced NOTHING like that when I usually come at night and other black people we're working but for some reason if your black you will be discriminated during the day like we can't shop only the white people can during the day. I wish I recorded the whole incident because I was attack first by the self checkout then the manager and then security when I literally already Paid for everything and was on my way out. This happened one Wednesday the 21st of December 2022. I repeat 2022!! Insane craziest part when I called them on being racist they said oh we are Mexican what then you should DEFINITELY know better!!! It's crazy how people still don't realize that black people are such minorities that they other minorities can be racist and have no consequences like we are the bottom of the barrel and they can be racist towards us. Absolutely absurd that this is allowed to go on in such a nice neighborhood that I LIVE IN.
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October 2022 by Savvy S.
Frightening restroom reveals filthy toilet, seat, filthy floors, no toilet paper, three seat covers & absolutely no soap for weeks!! it's been dry in there 100%. It's nice that you have this facility but I'm in my car looking for my own toilet paper cuz...b y o r . this is ridiculous
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August 2022 by Priscilla S.
This is my local Ralph's. I prefer going to Marina Ralph's . Especially after today !!! Same lady again peering over while I ring up my stuff at the self checkout. This lady has done this to me before . Maria is her name . Granted I might roll out of bed and look like I fell off a roof but that doesn't mean I don't pay for my groceries. I feel targeted every time I go in there! Minus the Starbucks girls probably only time I'll ever set foot in that store! You suck!
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July 2022 by Jillian R.
The employees that work at this Ralphs have to be the most miserable people on planet earth. No one is ever pleasant. Also, their selection on pretty much everything is trash unless you come early in the morning. The only reason I still use this location is because of the proximity to my house.
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June 2022 by Phillip T.
Been coming to this store sadly for 27 years. A case study in Slow and chronically obnoxious service. You know it's bad when the Manager on Duty is completely confrontational And rude. Neighborhood deserves better than this awful boring grocery store. Terrible Management, and utterly depressing place to shop.
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May 2022 by Savanah L.
The meat manager is very rude I asked for a certain cut of meat and he told me they were all out then another went to back and found it as the manager walked away . What happened to all the nice people back there that were very helpful now it's only the mean people hopefully it gets better . I'd like the quality of the cuts to improve. The store managers don't even care so I don't bother talking to them
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April 2022 by Gabby R.
The produce here is always bad, I use their grocery pick up frequently and almost every time I have missing items or being overcharged for something. I also decline substitutions and they still include them; when I send them back I do not get refunded. It's ridiculous and such an inconvenience.
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December 2021 by Chesty L.
Horrible customer service. The cashiers are some of the rudest angriest people around. I'll go to Manhattan beach one where I'll not give snark. Some of the employees here need an attitude adjustment.
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December 2021 by Larissa M.
just shopped here for the first time I'm new to the store and the with the braids was extremely rude to me she pushed my cart and said you're blocking the aisle why would you do that! I hadn't even realized and when I told her she was rude she agreed yes I was yes I was and was having a really bad ghetto attitude with me even in front of her manager!!! She should be fired immediately! What a horrible person! I honestly can't believe she's employed! Needless to say I'll never come back!
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December 2021 by Tucker B.
This used to be my go to Ralphs. I had really appreciated the cleaning in between customers and the friendliness of the staff. However that wasn't the case today. They only had 2 check out cashiers who seem to be overwhelmed. When I asked the young lady not to put my groceries on top of a strangers groceries that was standing in front of me she became irritated and asked me why. I told her because that person has been holding that sushi in her hand and now it's all on top of my stuff. This immediately made her upset and she had an attitude did not speak to me throughout my transaction and when I asked a question she gave me an answer very rude. Her badge was turned around must be for a reason. However her colleague an older black woman with salt and pepper ponytail was very nice and very kind because she saw the attitude that her colleague was presenting. The only description I have of the irritated employee is if she had braids in her hair and she's the only one with braids in her hair working that register today November 3, 2021. Customer service isn't for everyone. Her name is Nakeisha J according to my receipt.
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November 2021 by Nick K.
The reason i give this ralphs ,next to the bowlero ,bowling alley ,a 3 stars is the daytime assistant manager,named kevin . Is really mean to the employees ,i heard him yelling at one of the produce men here . Kevin is not a nice person . He walks around with a mean look on his face and never says hi to customers. He is really mean to certain customers too. i have been shopping at this ralphs for many years ,whoever does the hiring here ,they better take a long look at this guy. And get rid of him ,or transfer him . I love this store and hate to see the good employees be bullied around by kevin! The great employees here are ,tom, Audrina , sarai ,janet, yvonne, richard ,and the best produce man, named oscar! They are all great employees,and do a fantastic job . They keep all the customers coming back to this store. They treat people very good ,thankyou for your fine service.