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April 2024 by Jim P.
Worst pharmacy experience I ever had. Everything is locked up and the security guard follows you around the entire store as if you are about to break open all the locked-up windows. You press a button and you wait, the young lady who helped me out was rude and dismissive and told me I can pay at the register for it. I would avoid this RiteAid at all cost.
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March 2024 by Hoot G.
The staff have been nice enough, but that's the only good things about this place. The parking lot is a hangout for addicts and creeps. The lines at the pharmacy are be VERY long. My meds are always getting messed up, even though I've gotten the same two filled there for a year. There's no drive though. The auto refill never works. The driveway to enter and exit the parking lot doubles as a bus stop. I recently switched to a mail order pharmacy, and they charge me 1/3 of what Rite Aid charges. After a year of trudging here once a month, I'm so so happy to leave it behind.
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March 2024 by MonAlisa C.
The security seemed to question me having a bag. I went to pick up medicine and he was in the aisle, the same as the medicine line. I'm positive he made contact with me and then followed me, then basically seen me out. Another man was fine.. I don't steal, I was offended. Touching policy? Sunglasses inside and arms crossed, what an attitude.
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October 2023 by Jeffrey C.
Once again the cashier states the ice cream area is closed and there is no signage to indicate the closer, and when speaking with the manager "Diamond" she stated it was close due to lack of employees. Thirty needs to take their brand out of this location !!
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October 2023 by Jose C.
PLEASE READ. I am posting this review on behalf of my spouse who now at the dinner is sharing with us how bad she was treated at this pharmacy. There's a young latina very rude in the pharmacy. I'll move my business to another Rite Aid and I encourage everyone to do the same.
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September 2023 by Jean M.
Customer service in the pharmacy is consistently very rude and unfriendly. I was there with a medical emergency and in visible severe pain & swelling and they wouldn't help fill my prescription, they said they were busy and sent me to a different Rite Aid that didn't even have the pain medication I immediately needed. It was a horrible experience considering how much excruciating pain I was in. No one answers the phone in the pharmacy either. This is the closest Rite Aid to my home and I am consistently facing terrible customer service there. (However, I do need to mention pharmacist Paul is the only one that is ever kind and helpful but if he's not there, I will likely go through the usual unfriendly experience.) I highly recommend avoiding this location, especially if the patient is elderly or has transportation difficulties. Most of the pharmacy staff will outwardly not care or properly help if your medical needs are unmet.
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July 2023 by Eliza K.
First, my review is only for the PHARMACY as I have never purchased from the regular store here. Sorry if this is a weird review but I just want to say that in this country if you are prescribed certain medications you are harshly judged and literally treated like a criminal by most pharmacists. This was my experience at 40+ other pharmacies in the area. They either lied and told me they didn't have my medication (even though they had filled it for someone I know which is why I went there) or just outright refused to fill it. Or they filled it but then refused to honor my GoodRX discount that I need to use because I don't have health insurance. I am writing to say that has NEVER once been my experience at this Rite Aid Pharmacy! Over the last 3 years the pharmacists and their staff here have consistently treated me with professionalism, kindness and respect. They never judged me, questioned me or gave me a hard time. They even patiently tried multiple discount codes I had to ensure I was getting the lowest price available. In the past I have given up on getting the medication I need to function solely because of the obstacles and anxiety it caused when I was treated horribly by pharmacists. Finding this pharmacist has truly given me a new lease on my health. If you have no idea what I'm talking about then consider yourself lucky, but if any of this sounds familiar to you please know that you can come to this pharmacy and be treated respectfully without judgement and ableism.
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November 2022 by Benjamin F.
I was unjustly racially profiled and accused of shoplifting when I grabbed an item from an OPEN case. I was approached by JOSH and he took my item away, asked me if I had anything in my pockets, THREE TIMES, and was still asked again at checkout. THIS IS NOT HOW YOU TREAT CUSTOMERS. I was extremely reluctant to buy the item because of how I was treated, but I bought it anyway to disprove his accusations. JOSH justified his behavior by falsely claiming I forced the case open myself. IT WAS OPEN and your EMPLOYEES' NEGLIGENCE was the cause for it to be left unlocked. Train your employees or I will file suit against this company.
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October 2022 by Diana C.
First and last time coming to this pharmacy. Should've never betrayed my original pharmacy where they treat everyone with respect and can actually provide customer services. While In line a elder customer unfortunately agreed with me after a rude exchange with the pharmacy clerk Miriam. Informing me he has had multiple rude exchanges with her. So sad that customers can come together and agree of the horrible service yet the pharmacist of the day backed her up stating he gets many compliments yet 2 customers agreed with me. Truly recommend to stay away from this pharmacy unless it's an emergency even than be cautious because they lack empathy here.
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September 2022 by Derek W.
I have not had a good experience with this rite aid from the start. First, my rite aid in DTLA closed and transferred my prescriptions here. For some reason they automatically transferred them over to a Walgreens which created a mess. After finally getting that fixed they keep telling me they have two accounts for me so it's hard to figure out my prescriptions. And every time they tell me they fix it but then it happens yet again on my next visit. Multiple times I have gotten a text that my medication was ready but when i arrive there is no pharmacist to sign off. Any time I ever try to call no matter how many times or how long I try I can never get through. Unfortunately it's the only rite aid near me which is very unfortunate for someone who doesn't drive.
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June 2022 by Magali H.
They hardly ever answer in the pharmacy even though it's supposed to be open until like 8 pm. Very bad service and the pharmacist was not very knowledgeable about medications. It's also very unsafe I went there last time and as soon as I was about to enter there was already a lady who had barely gone out who I assumed had robbed because the security guard and some other guy chased her out. Right outside there were also two guys trying to steal cars. Very unsafe always watch your back here.
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May 2022 by Binc R.
I recommend this business but not making orders online. Recently I tried to place an order via their rite aid application but when I did my order was denied and wasn't process. When I check my bank account it said i was charge not once but four times which is ridiculous since i only tried two times only. Avoid this kind of situation. I don't trust now to make orders in their application. Not happy at all
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March 2022 by Marie S.
I enjoy getting all my Medications and things that I need from this Place the Pharmacist are really helpful and I know them by name the Employees that work in the Front cash registers are really nice and Polite I would advice every one to come here
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March 2021 by A Love
(Translated by Google) They have never sent me any notifications(Original)nunca me an mandado ninguna notificacioin
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November 2020 by Djoga100
worst company