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June 2023 by La Jouas
I can't say enough good things about this company, their customer service and their drivers! If you have a choice of the logistics company you use, please give them a try! I've had two drivers and both went above and beyond to help during my delivery. Friendly, thoughtful and helpful. These drivers seem to really love their job and it shows in the commitment to getting the job done and done well! I've also had to speak to the office a few times because the company I made a purchase through was being a bit evasion. XPO constantly checked the status for me, kept me informed, and even provided a call when the driver was close!
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November 2022 by Audrey Forth
If I could give them negative stars I would. No showed in FOUR separate scheduled pickup dates. THE WORST.
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November 2022 by L. E. Bobo
It is so obvious they have issues with scheduling or the lack of knowing how or following throught with there appointments. Especially after 7 attemps 3 appointments to drop off item & 4 appointments to pickup. Each time they schedule an appointment it was always cancelled and rescheduled so frustrating! Annoying when you take time off only for delivery/pickup to get cancelled or for them to say/ask, "you are not on schedule today" or "are you sure you had/made an appointment for today?"
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September 2022 by Brenda Brooks Mansfield
XPO Logistics botched our delivery TWICE! Still no fridge after they rescheduled twice and after we emptied out our refrigerator and freezer anticipating their arrival TWICE. XPO’s “Delivery window” email listed delivery from “7am - 7pm” versus being told by LG that someone would call us the night before delivery with an estimated 4-hour window as well as another call on delivery day confirming the 4-hour delivery window. Never received those calls for either of the two booked deliveries and there was no way of reaching the delivery crew - even XPO said they were not able to reach the crew once they were on the road. The “track your delivery“ link opened up to a map that showed absolutely no progress from the warehouse all day. And when they finally called it was to tell me they were 15 minutes away (making me scramble to unload our entire refrigerator and freezer for the 2nd time into makeshift ice chests), only to be told at the door that they didn’t know there were more than 10 steps to our front stairs and that they needed to reschedule delivery with a 3rd person. The order process never asked how many steps we had. Even worse, XPO customer service made no attempt to make things right - e.g. come back in an hour with a third person (XPO warehouse is a 13 minute drive from our home), or to reschedule for the next day with an extra person – nothing. Instead I was just told, “this is how it’s going to work” - the 2-man crew would be returning the refrigerator/freezer to the warehouse, at which point the warehouse system would have to generate a new delivery invoice through its queue (as-in, we would be put back last in line for the second time), and only then would XPO contact its moving crew subcontractor to find out when the next 3-4 person crew would be available to deliver for XPO. BUT, since the usual daily crew is only 2 people, we would need to wait even longer for enough 3-4 person required jobs to accumulate to fill a full day of delivery bookings. When I asked to speak to a supervisor I was told that she would “email him“ and he would give me a call back in the next day or two. I was told this, by the way, after telling her that I had to leave town for work in 3 days. XPO Logistics, Inc. is surprisingly unprofessional. It’s very poorly run and has horrible customer service. Despite the hours of wasted time XPO had caused us, the customer service person at XPO had the nerve to tell me that she’d already been on the phone with me for 15 minutes (exaggeration) and that she needed to get to other customers!?
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July 2022 by Sara Leonard
No stars wasn't an option so that's an issue. XPO couldn't possibly be run by fully functional adults. I suspect my 8 year old is more on it that these people. Ordered a fridge from Samsung and it was supposed to be delivered today. Delivery window came and went. Called them to be put on hold for close to 20 minutes when I refused to "get an email back in 24/48 hours".Finally I was told a truck broke down. Come on XPO, a single truck broke down and you don't have logistics in place to handle that situation? I have never seen a more horribly run shipping partner. I will never buy another freaking thing from Samsung - or any other retailer that ships through XPO.
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April 2022 by Ryan A
Worst experience I've had with a shipping company. Didn't show up on the promised day, said they would come the next day, then didn't show up again. Terrible customer service as well.
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December 2021 by Aurélien Gandon
XPO: “we are sorry we couldn’t deliver your appliances yesterday as planned, but don’t worry, you have scheduled a new delivery in 5 weeks, thank you for choosing XPO, happy holidays!”What a miserable experience, get it together!
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September 2021 by Dean Lin
Got a notification about my appliance being scheduled, then upon calling, they informed me they couldn't "find my fridge," and if I hadn't called, they wouldn't have even notified me. Then, they proceed to reschedule deliveries, so I'm assuming that they found my fridge, just for them to say their truck brokedown. I call again and they say my fridge is missing again. Either get it together or don't run a business
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May 2021 by D A
BEST THING I COULD OF DONE IS QUITDISPATCHERS HAVE THEIR FAVORITESGAVE THE WORK TO THE GUYS THAT DIDN'TWANT IT,I WOULD ASK AND THEY WOULD SAY NO!GREEDY OWNER ONLY THINKS OF HIMSELF AND HATES UNIONS JUST LIKE AMAZON NO FUTURE HERE BUDDY.
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April 2021 by Jonathan Taylor
I am astonished this company exists. Their website said 'due to no contact with customer, delivery is rescheduled for two weeks later. I wasn't contacted nor no call/email/text was sent. Then I get a call 5 min prior to delivery saying either they deliver or I have to pick up. Communication was terrible, website no help, tracking number was not accurate. HOW can this company exist in a modern tech-savy world? Ive dealt with terrible delivery companies but this one takes the cake for dropping the ball at every turn. My package was also delivered damaged and now I have to deal with them AGAIN to get another unit. DO NOT USE THIS COMPANY IF YOU CARE ABOUT YOUR PACKAGE.
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March 2021 by Elma Huang
The worst delivery team ever. Not professional, did not call 30 mins prior ( which I requested). The driver was extremely rude.
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February 2021 by Sean Lee
I was supposed to get delivery for my samsung order today but they didn't without letting me know. They always reschedule your delivery order due to high capacity they're saying. Their service is so bad always have excuses
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December 2020 by Oneil Johnson
This outfit is wicked kool and I dropped my emtie grabbed my load and I was in and out like a robbery
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October 2020 by khoa le
Called, waited for 20 minutes and a lady with nice voice answered the call. The sender didn’t provide me with a tracking number but he provided me with a pro number. I told her that I don’t have a tracking number but a pro number, she raised her voice and asked “what’s your tracking number”, I repeated “I don’t have a tracking number, I have a pro number”, she asked “does it have 9 digits?” The way she asked it sounded patronizing to me. I told her this was my first time shipping with xpo. When we were done, she hung up the phone slamming it.
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August 2020 by Sally Oen
The driver that has the route is so rude. I have spoken with dispatch manager and once he refused pick up of the shipment and left. We schedule some of our orders online and if the driver does not have them on his end scheduled, He complains and won't take them. I am still waiting on a call from the "Manager" regarding the matter when he decided to leave. if you can use an other carrier, use them..