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December 2023 by Kendra Machado
Love it
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November 2023 by Mark B.
Out of all the stores I've been to, the customer service at this store has been the best. I arrived within the first hour of opening to get good parking, so I always see it organized.
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September 2023 by Jessica F.
This is a smaller location. Women's clothing located downstairs and Men's upstairs. (I've never been upstairs.) It's right in the heart of Hollywood, on Hollywood Blvd. in the busy tourist area. I live walking distance and come here frequently.There is always a security guard working at the front door. Everyone who works here is friendly and helpful. This location is busy and yet is kept clean and organized.They get shipments in frequently, so they always have new items and they keep the popular basics regularly stocked.They don't carry my size shoe (35, the smallest they carry is 36) however it is very convenient for me to order online and have the item shipped to store.During sales their fitting rooms are closed, due to them being such a small and busy location. Their fitting rooms also close shortly before the store closes.When their fitting rooms are closed I will usually purchase, try on at home, and then return what I don't want. Everyone is friendly and returns are an easy process. They usually go back onto my card within a day.I saw some reviews mentioning negative interactions with a female security guard. Every time I have gone, there has been (usually the same) male security guard who is nice and I always wave hello to, even when passing by for other errands.
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May 2023 by Veronica Ma
And here's the best part: quality never takes a backseat at Zara. Despite the affordable prices, they prioritize premium materials and impeccable craftsmanship. However, I did feel that the rep I spoke to could've better guided me towards shorts that complemented my overall attire. She seemed to be in a rush.
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February 2023 by Glenn Song
European fashion at 90%off. zara ceo became a billionaire by this concept. cool stuff for the fashion seekers.
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January 2023 by Majda T.
This store has the worst sales associated with lot of attitude, they are racist and don't know how to behave with customers!!! After this horrible shopping experience I'm willing to contact the customer service and complain about the unprofessional behavior, they ate literally destroyed zaras brand image!!
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October 2022 by The Only Real Trinity
Love Zara, but not this location. Beverly Center is way more professional. Most of the employees here are extremely rude. When it’s time to close shop they don’t care if you have items in your hands or money to spend. If your not up at the register right when they store is closing too bad get out!
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October 2022 by Trinity Hyle
Love Zara, but not this location. Beverly Center is way more professional. Most of the employees here are extremely rude. When it’s time to close shop they don’t care if you have items in your hands or money to spend. If your not up at the register right when they store is closing too bad get out!
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October 2022 by Kay Y.
Great location Evelyn and a handsome black gentleman were very understanding with me regarding a defective sheer top I had. Originally gotten a top at the DTLA location but the seam was crookedly sewn and this top was a NIGHTMARE! It had the worst quality control because as I tried on 3 different Mediums at this store they all fit differently or the ties to keep the top secured were all in different places. They had to pull this too from the back and Evelyn and the gentleman were very attentive and caring. Thank you so much for your understanding and help!(:
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September 2022 by Joey B
Fast shopping brand right smack in the middle of Hollywood Blvd for your quick shopping needs on slightly marked up priced goods. Find what you want and get out is the name of the game at this location. Avoid contact with the madness that's outside in this area as tourists and sad stories of hustlers and panhandlers waiting to eat your flesh.
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September 2022 by milli jones
Karina is the worst manager at this location, racist too
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August 2022 by Trinity H.
I love Zara. Usually go to the one at Beverly Center, but being in Hollywierd though Id check this one out. It was literally 20 minutes till close; so knew we had to hurry. I already had an idea what I wanted to buy. Went upstairs to mens area because they actually have a cologne called Tobacco that I love. It's for men, but kid you not it's like a unisex cologne/perfume. Anyways, went down to buy everything and was told register is closed. I was like huh...seriously? So, can't buy what I had??? There was 5 minutes left and I had at least $300 of merchandise to buy. Well we close at 8...the staff member said. I again said are you serious right now? As rude as he could be he says "we announced register that the register was closing". I said yes that's why I rushed down. He's says sorry... rules. Ok, I left with nothing. The security guard also locked the front door and huffed because she had to reopen the door. I'm so appalled with this place it's unreal. I literally shop at Zara all the time maybe not this one , but I have never had a staff member be so freaking rude nor want my money when it's not even 8pm yet! I love Zara but they got a one star because of their rude staff. I will not ever go to this location again!!!
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August 2022 by Milli J.
Karina ( general manager) is extremely rude and racist !!!! I asked for a manager after having a negative verbal exchange with the female security guard at the door on Friday 8/19/22 before closing at 7:35pm. She sided with the security guard , refused to acknowledge that the security guard was unprofessional and called me a b**** . I asked for the name of the security company the guard was employed with and she refused to give me that information so that I can make a complaint. If this is any indication of how Zara is represented , I will make sure corporate hears about this . Being called a black b**** is unacceptable!!!
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August 2022 by Sophia Byrd
François and his manager were very helpful today. This was my first time in a Zara and they both gave very warm smiles!
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July 2022 by Dana Russell
Registers in kids and mens BOTH closed at same time. So now I am standing in a line of over 30 people. Plenty of employees here so the wait is utterly ridiculous!! I will NOT come back to this location. I have asked several employees and they just say they don’t have enough staff and sorry.
