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February 2024 by Gisele Bayar
Huge store looks nice and everything displayed well
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January 2024 by jessica
Unfriendly cashiers who just make up anything to avoid touching the register. Won't go back.
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October 2023 by Natalia Postrigan
The cashier had bad manners and a negative attitude. She made me feel unwelcome and wonder if she resented her job.The personnel of the storeroom shuffled around a lot and engaged in conversations with each other, but it took me asking three associates before I found one person who knew where a blazer that I held in my hands was located in the room.Someone spilled water on the stool in the dressing room, and the associate couldn't care to find a tissue to wipe it. There were men roaming in the dressing area of the women's section. The curtains in the dressing rooms don't close all the way, and one could see women undressing. Also, not specific to this location, but come on, Zara, the dressing rooms are so small, one can't really see how the clothes fit.You wouldn't believe it is a Beverly Hills establishment.
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September 2023 by Wilfredo P.
The Spanish lady who attended me at the men's section register today look like she hates her job, did not greet, no smile no nothing to make their costumers welcomed.
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September 2023 by Donna Jaha
Great merchandise. Good return policy. Dressing rooms were miserably hot.
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September 2023 by J. Rei
Worst company. I bought something that I didn't see was faulty and defect in the store because of the satin/shiny fabric and I had unfortunately cut the tags at home - which I still have - and only then tried it on cause I def wanted to keep the item. That's when I saw the weird stains/dye issue on the fabric. The store sends me to the customer service and the customer service to the store, nobody can help. Left in complete vacuum trying to resolve this issue about their faulty product. Don't EVERY cut the gigantic, annoying internal tags that destroy the shape of the dress AND - that have a scissor on them because no one will even try to look at your items without it even thought you got all the tags and receipts and can show them!
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August 2023 by Katherine Bachman
Ok I never write reviews but this one was worth my time…. I have never had such a bad experience in a store. The staff were extremely rude, anything but helpful and not to mention wouldn't let me even bring clothes to my boyfriend in the male dressing room because I was a female…. For god sakes I’m bringing him clothes to buy at your store. Worst experience ever and I will not be going back…. These companies need to stop hiring the worst employees
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August 2023 by TAUNYA GREEN
OMG! I love this Zara's but the only thing when it's a sale the line is long to cash out and try on clothes. There should be a limit. And charging for bags really!?!? People spend a lot in Zara's the company can comp the bags??
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July 2023 by Daniela G
20 min in line to pay? Kidding me?!3 registers for the entire store?Train your stuff and make it seamless.
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July 2023 by Elif G.
Thank you Amir and Ellie. Long story short, I had a pair of pants from here that tore after 2 wears and was sitting in my car for over a month to be exchanged because I threw away the receipt when I wore them the first time, and never had time to call customer service until two days ago (they work in eastern time) to retrieve my receipt. I loved these pants and bought them work as we have a strict dress code. When I went to make the exchange today finally, they let me do it even though it had been a couple months since I bought them. I had to explain my financial situation and it was awkward and embarrassing but I've worked in hospitality and customer service for a long long time and I have been very kind to people in need. I think I finally got my good karma today.
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July 2023 by Mahsa F.
I ordered a pair of shoes online and what I received was one shoe as I ordered and another one in a different size and model, which was an awful surprise, went to their store at century city mall and had to stay in line for 30 minutes to be able to talk to someone, finally when I thought the error is gonna get fixed they told me they can’t help me and I have to stay in return line for another 30 minutes even tho they helped another customer right before me, not to mention a white lady, this is the second time I’m facing a totally unfair situation and a very bad customer service at this store and even tho I like this brand, I am not gonna shop from them anymore unless they set some standards for their service and treat people equally, I’ve heard that Zara discriminated their workers in countries like Turkey but discriminating a customer based on their ethnicity in United States and especially in California is not something we want to see in this country.
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June 2023 by Billy Huynh
Absolutely terrible. 3 cashiers with a line of 15+ people that literally took 5-10 min per person with 5 or less items. I was in the middle of the line and got so fed up I left. Waste of my time and will never shop here again
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June 2023 by Eli Rice
Zara is undeniably a fashion powerhouse with its enormous store and an extensive selection for both men and women. As a frequent shopper, I have always appreciated the wide range of trendy and stylish options available here. From classic essentials to cutting-edge designs, Zara consistently delivers on fashion-forward clothing.The store itself is spacious and well-organized, making it easy to navigate through the various sections. The layout allows shoppers to explore a vast array of clothing, footwear, and accessories, ensuring there is something to suit everyone's taste. Zara's dedication to staying on top of the latest fashion trends is commendable, as they always seem to have the latest styles on display.The quality of their products has been consistently good, especially considering the affordable price range. Zara manages to strike a balance between trendy designs and durable materials, ensuring that their clothing lasts through multiple wears and washes.However, the only disappointment I've experienced with Zara is the absence of a dedicated kids department in this particular store. As a parent, it would be convenient to find a range of stylish and affordable options for my little ones under the same roof. While Zara does offer a kids collection online, it would be fantastic to see a dedicated section within the physical store as well.Despite this minor setback, I still highly recommend Zara for fashion-forward individuals looking to keep up with the latest trends. The store's ambiance, vast selection, and reasonable pricing make it a go-to destination for men and women seeking stylish clothing.I hope Zara takes note of this feedback and considers expanding their offerings to include a dedicated kids department in the future. It would undoubtedly enhance the overall shopping experience and attract a broader customer base.
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May 2023 by Sam B.
This ZARA is on the bottom floor of Westfield Century City Mall and it is quite a large store. I know a lot of people love ZARA. I am lukewarm with the brand. Every time I walk into a ZARA I really try to find something to love. I like the idea of trendiness and affordability. I'm always looking for a good deal and I love cute clothes. Maybe one day I'll find something here to change my mind but, for now, I'm not a fan. I was not approached or greeted by any sales associates which was fine by me as I was just browsing but if I needed help I would have liked them to be more accessible.
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April 2023 by Dominique Megesi
Every sales associate I encountered at this location was exceptionally rude. Whether on the floor or at the registers; awful attitudes all around.
