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July 2023 by Alexa D.
I had the best possible experience here - I was alone driving from San Diego to Northern CA with my French Bulldog in the front and a truck full of luggage / furniture in the back, when my 2011 Ford Escape Hybrid stopped running in the middle of a highway in central CA during a 105 degree heat wave. I have owned my car for 5 years and have driven this round trip many times in the heat without problems. I called AAA and they were great in towing me quickly / checking out my car but they couldn't figure out the issue. I was about 4 hours from home in both directions. I was taken to the only auto repair shop open at the time. They ran diagnostics but everything was running normally / servicing up to date. They reset my system, gave me some guidance with AC and said I was good to go so long as I took it easy. I was quickly back in the same situation but this time luckily nearby the Santos Ford location. I was pretty panicked but the Ford team was super calm and friendly when I arrived, they were quick to get to my car and figured out / resolved the issue within the hour I arrived. The mechanic pulled up my car to show me exactly where the issue was stemming from and explained how to prevent it from happening again on my drive home or during future long hauls in excessive heat. I am now safely driving home and my car is running great. I would have saved hundreds had I taken my car straight here before an auto repair shop so hopefully this will encourage others to get here with their Ford first. Thank you!!
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June 2023 by Peter V.
My RV steering motor went out. Santos Ford does not normally work on RV's, but service took pity on me and since the "truck" was still under warranty they said they would look at it. Since this was a truck issue and not an RV issue they were able to fix it and Ford picked up the bill. Since this was a new truck, parts were not readily available but they were able to get them and install with great expertise. Great service.
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August 2021 by Godinez J.
I do not recommend santos ford. they are very rare. They told me they would have my truck ready in two weeks and then they tell me to wait two to three more weeks for it. and even though they had already cashed the check. think carefully of santos ford before doing business with them. No good
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May 2021 by Michael R.
I wanted to thank Michael Gonzalez of Santos Ford for the excellent customer service on the oil change and spray on bed liner .He had it picked up and delivered in a timely manner .If you are in need of repairs or maintenance hit him up .
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September 2020 by Mr. B.
Mike and Jeff in the service department really did a great job trying to get the cruise control working in my van. I had seen it done on YouTube and they tried to make it work in the real world, which is more than another dealership was willing to do. When it didn't work Jeff jumped up and ran to service to see if there was anything that could be done. I'm so used to people just saying "it's not our problem" and that's that. Most of all Jeff's professionalism and great customer service helped me deal with my financial loss and disappointment. He was also very honest with me about the situation and what the next steps would be. Brian in service was also very knowledgeable and helpful in explaining the install to me. Thanks again!
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June 2020 by Justin L.
PLEASE DO NOT GO THERE!!!! I took my truck there last month for oil change and they recommended new breaks right after they finished oil change and breaks that cost $800 they said i have a new oil leak! Ok great didnt have a oil leak before. I had to go there a second time one month later because my breaks were grinding needed another oil change and a light icon came on i drop it off for 8hrs so i pick it up, all they did was oil change and they turned on another light icon which is abs break light icon which they charged me for on my third visit i told them why is there a abs light on now before leaving and the guy mike said oh it will be on for a while.. My third visit and third day of taking work off i drop off truck for 8hrs again they ignore the grinding wheel and replace the two icon sensors. I pay $706 and 15mins of driving down the road both lights come on again. Im not a mechanic im honestly very scared to go to them and let them touch my truck again. If the light icon comes on its telling you theres a issue with the breaks which i believe they gave me new breaks on old rotors. They are way to busy to fix peoples cars the right way. They lost my business i bought the truck from them and was about to get a utility truck next month from them and went to them every month for the past 3yrs until now. Its been a nightmare im so stressed out and depressed over this they got me good dont let it happen to you. Go to wal mart instead atleast they will honor there work. When someone installs breaks badly which is very dangerous i drive to the bay area everyday, dont assume its a sensor and turn on more sensors and charge them for it. Atleast test drive my truck instead resetting the computer so the lights go off and say its fixed. Thank you ford santos for the $1500 bad breaks and two light icons on my truck and oil leak atleast my check engine light isnt on.
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November 2019 by Eric P.
In and out fast Star smog certified (and 5 dollars cheaper then youngs 45$ pretax) Quick over view inspection for free. Coupons for future visits Friendly customer service Take any vehicles not just Fords
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October 2019 by Cosmo K.
Most of my dealings with Santos Ford are related to the parts and service departments. Benny is great, I've been completely satisfied with the price and availability of parts at this dealership!
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August 2019 by Danielle H.
Very poor communication when vehicle was done or when part came in. I was the one who had to contact them to find out if it was done. Was never told what they repaired and replaced on vehicle. But they had no problem telling me where to pay!!! If you want your car serviced here, expect no phone calls or explaining of service done!!!!
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June 2019 by Cathy J.
Mike Nolan in Service and Benny in Sales provided excellent customer service when our car unexpectedly died in Carmel on Saturday of the Memorial holiday weekend. A week before this happened, our car experienced a similar issue however I was able to start it back up no problem. I ended up calling a local dealer in Merced that had repaired our car before and scheduled to take it in for them to check out. When my husband dropped off the car, he had mentioned he believed the problem was the fuel pump module, which had a recall on this particular part for the year of our car. They were unable to find anything and charged us a $90 diagnostic fee. Fast forward a week later, fuel pump module dies, car is towed to Los Banos from Carmel thanks to AAA. Unfortunately we had to rent a car in Carmel to get home Saturday. On Tuesday when the service department came in, Mike Nolan took my car and expedited the diagnostic and repair even though they were busy that first day back from the holiday. Fortunately they had the part in stock and the repair was covered under our extended warranty. We were able to pick the car up Tuesday afternoon and have not had any problems. To top off our excellent customer service experience, Mike was able to include our car rental in our warranty claim, so we were reimbursed for that expense as well. Based on my experience with the Santos Ford Service Dept, I would highly recommend this dealership. To reiterate how excellent our experience was, when my husband and I search for a new car, Santos Ford will be on the top of our list of dealerships to visit first.
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May 2019 by Ryan J.
They did a great job on my Ford Taurus. Great service. We broke down on Memorial Day weekend and they were available to help us.
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May 2019 by Megan W.
My Dad found the leak on his own and took it to the dealership to show them. They quickly scheduled for him to bring it back so they could fix it and gave him a rental in the mean time. Still don't understand how they couldn't find the leak and it took my dad months of calling and calling and trying to find the leak himself to get the car fixed. In the end, it's been fixed and we're thankful for that. We will see if a leak shows up in the next rain.
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April 2019 by Isuru K.
STOP!!!! MUST KNOW!!! I serviced my vehicle with Santos Ford because of an engine light. The diagnosis was a bad turbo charger solenoid. They repaired it, claimed item is not covered under warranty. I paid the fee. I drive 10 miles down the road and my engine light came on again. They took the car back and claimed it was a loose hose. This could have been avoided if the mechanic had test drove the vehicle. Documentation proves he did not test drive the vehicle. Mileage going in and out of service are exactly the same. A few days later my undercarriage cover fell out on the road. I had to run across a busy street to get it of the road!! EXTREMELY DANGEROUS!!! I new this was there fault as well because they were the last ones to service me car and the undercarriage had to be removed to access the turbo charger. They took the vehicle back and replaced it with a new one. Weeks later I take me car to another ford dealer to service my car for a engine light. Mean while I had them look into my warranty. They ran the part number in the warranty system and found it is 100% covered parts and labor. I contacted the owner of Santos Ford. He did not like my line of questioning as to why I was charged for warranty service. He gave excuses and never owned up to it. He eventually got made, cursed me out and hung up on me. I complained to ford corporate. So far it has been over 2 weeks since my first complaint with the owner. I have not been reimbursed for the service charge. Review my documentation as proof.
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February 2019 by James M.
Special ordered my dream F250sd with Jeff Roberts and traded in my F350sd. Treated fairly and given a fair price. This was the best overall car selling and buying experience I have ever had. Given exactly what I wanted for my trade, and they beat ever dealer I called on the purchase of the new truck. From Jeff, to Juan Marquez in finance, to ever single sales person, to their detail shop, this place is world class. Took the time to make sure everything was perfect and ZERO games. Special acknowledgement to Jeff Roberts, as he went above and beyond the call of duty. He is a great and honest man, and will refer everyone I know to him at Santos Ford! If you want a ford, look no further, you will be impressed and leave knowing you were treated fairly and given a great deal! A+A+A+A+A+
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January 2019 by Leisly M.
I brought my car here for transmission problems in December , brought my car back a week later telling them they hadn't fix my car right . I left my car there that day they call me a few hrs back telling me they didn't find anything . I knew their was something wrong with my car but I brush it off till today when it doesn't want to accelerate , it was asking to check the Manual . I bring it today and get hit with that they won't service my vehicle because of a survey I made with Ford , Wow how childish are you Marion and Michael ? First of all I never once lie in that survey everything I say was true ,if you don't want a bad survey then how about fixing the car right the first time . Michael and Marion both say they contact me to see how they would fix the situation don't be liars not once did I receive a call from you two . Very unprofessional people Marion raising his voice at me over a lousy survey .Michael threatening to call the police at me .. How disrespectful are you people ? DO NOT COME HERE . These people will just waste your time fixing nothing on your vehicle . If my car is not serviced under the warranty I will be definitely be filing a lawsuit.
