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January 2024 by Dawn A.
I love Athleta and buy quite a lot of their products. Athleta offers great quality products and wonderful return policy. I'm only removing stars because of the customer service. The location itself is very nicely setup and is in a great location. I'm not sure why, but the customer service has really gone down hill in the last several months. There used to be an associate Amanda, who couldn't have been more helpful, welcoming, and friendly. Now, when you enter the store, no one greets you, asks if you need help, or even if you need to grab a room as you select items in the store to try on. I asked one associate Sarah where something was, and she herself didn't know. She then asked a colleague who told her, then she turned to me and said condescendingly where I could find the item. Again, not asking if I needed a particular color, size etc. I was actually quite taken aback by her tone, and wasn't sure what to say. Unfortunately, this isn't the first time the customer service has been very lacking in this location from other associates. Luckily, another associate Mackayla was very helpful. She asked if I needed different sizes, colors etc. She let me know there were other options online and she offered to order anything if I needed it. I love Athleta, but am hesitant to come back to this location.
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August 2023 by Alecia Morgan
Bright, beautiful store with friendly associates. Semi-small comparatively so they can't carry full size range or offerings, but very helpful for ordering online
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August 2023 by Alecia M
Bright, beautiful store with friendly associates. Semi-small comparatively so they can't carry full size range or offerings, but very helpful for ordering online
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July 2023 by Vihar
Friendly staff. Accepted return without receipt on a gift.
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December 2022 by Rolanda R.
Loved going there. Everyone was so helpful and happy to be at work! True customer service! I ended up buy an additional item over what I had ordered online! Thank you Kathy!
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September 2022 by Paige B.
Got to put your store on blast. I shop Athleta because as a brand they've recognized my size. A 1X. It's first time I've gotten to go in your store to only get told you've " gotten rid of my size because it didn't sell". Too bad you only serve skinny bitches. This slim thick girl was ready to spend my money. I'll have to look into this- is it a company attitude or a Los Gatos store attitude. How about offering to order me anything I saw in your store online? Instead of making a comment like I'm effing Julia Roberts in Pretty Woman shopping in Beverly Hills on Rodeo!? No fat ladies allowed to shop here.
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July 2022 by Ally W.
I like Athleta for the quality and classic nature of their designs. I haven't been in a while but I went recently and the customer service was great. I was rifling through the pants (sorry!) that were folded, trying to find my size and the sales person came up to me and asked me if I needed help and she found my size and took my clothes that I wanted to try on in to a fitting room. Athleta fits me well and everything is so comfortable. I ended up buying a pair of black joggers and a cream v neck tee that I feel will last long and can be mixed and matched with many things since they are so basic. And they give you a cloth bag with your purchase that you can use for other things.
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July 2022 by Maryann E.
All the sales ladies here have excellent customer service from talking to them on the phone and in person.
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February 2022 by Karrot L.
Helpful staff and a lot of nice workout and athleisure clothing. Easy parking too. What's not to like!
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January 2022 by Lisa kelia
Staff are not helpful. I ordered shorts online and picked them in store. Then an associate told me I should've shipped them to my home and they were almost lost on the way to the Post Office. The question is that we can do pick up from online options. How weird that is.
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January 2022 by Marcio Tonelli
This store made my wife go crazy for a good reason...the products are really cool
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January 2022 by Fred Berkowitz
Good store for women's athletic clothing. Helpful staff, and great selection.
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December 2021 by Renee Allen
I love this store! The people who work there are always really friendly and helpful (but not overly trying to help). I also love that they have the parking lot when there's not always space along Santa Cruz Ave. The store is bright and cheerful and I usually find something I want when I stop in. And even if I don't, it's fun to browse through.
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October 2021 by Elena D.
Amazing customer service! Thank you ladies for helping me to choose and exchange the right size pants/leggings for me! Now I can wear it and show it off ;-) P.S. Fitting rooms are open now!!! Also there are so many cute fall/winter outfits
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September 2021 by Sara Lian
Superb customer service from every staff I encountered.