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February 2024 by Harry Bhinder
Found the company to be filled with knowledge and great value, will definitely recommend.
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January 2024 by Jorge Llanos
Great costumer service. They took only one day to install my solar system.
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July 2023 by Dan Linebarger
Cinnamon energy was recommended by a friend after I had quotes from four different contractors. Ralph designed a SolarEdge dc system with a custom panel arrangement to maximize the power for our single story roof area.The installers were friendly, knowledgeable and the system was operational in two days. The city permitting went smoothly and the PG&E operation came in about four weeks. The support from the office staff, coordinators and engineering was helpful, professional and responsive.
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July 2023 by Chris T.
Cinnamon did a fantastic job of getting our system installed and running. Everyone was very professional and nice. The SJ inspector said Cinnamon was his favorite to work with and always did it right. Highly reccomended.
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July 2023 by Zuojun G.
We recently had Cinnamon Energy install solar panels at our house, and it was an excellent experience. We did an exhaustive research on our options before working with them and we made the best decision. Their representative, Ralph, was informative, responsible, and transparent. He provided valuable knowledge, managed the process efficiently, and ensured clear communication throughout. We highly recommend Cinnamon Energy for anyone considering solar installation.
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July 2023 by Jeffrey F.
I chose Cinnamon Energy to design and install our new solar system for several reasons: 1) Reputation, 2) Helpfulness and knowledgeability of the salesperson, 3) Very competitive quote, 3) Local company. I am glad that I chose them. The installation process was virtually seamless. They were amazingly responsive and fast. The installation was done quickly and efficiently. They did a fantastic job coordinating with PG&E and Town of Los Gatos officials. The installation is very neat, and they restored my fence and the area of the wall around the new service panel to pristine condition. I am very pleased with the results. My system is generating enough power to run my house during daylight hours, and has significantly reduced the cost of charging my EV. The monitoring software works great.I have pessimistic tendencies, so I am a little concerned about the recent reviews on Yelp that claim that their warranty service is poor. Cinnamon would have to change from the upstanding Dr Jekyll into his evil alter-ego, Mr Hyde. I hope that I won't need warranty service, but if I do, I hope that they will be as quick and efficient as they were with the installation process.
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July 2023 by Stephen T.
Poor Customer Support! Lost $$$!! System installation was delayed but OK. However, when the inverter failed during the highest production months of the year, it took them over 2 months to respond. This cost me over $1500 in lost savings. I had to hound them to get any kind of response, and the problem persisted after the "fix". I still do not have any explanation for the issue, and they will not provide any compensation for my lost savings due to their incredibly slow response. One employee blamed it on the fact that the CEO's daughter was part of the issue, and they can't blame her!! All of this occurred during my initial 12 month warranty period. Stay away!Any solar company can install a system, but components fail and support is the key to long term savings!
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June 2023 by Kurt Flammer
I would highly recommend Cinnamon Energy. Every single person we spoke to was a top-notch professional...responsive, knowledgeable and friendly.. They really listened to our needs and answered every question. The project was installed on time and any questions we had throughout the process were answered quickly. We are very happy with our new system.
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June 2023 by Mark Sherman
Had full system with battery installedHad a few issues and there service is unresponsive - I would not recommend cinnamon energy systems-A very frustrating experience trying to deal with them.
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May 2023 by Mark S.
I had a full system with battery installed in September We had a few issues with permits and there was some circuits not wired correctly. During a power outage the backup failed for an unknown reason- when trying to contact customer service there was no reply for a weekThen when another issue came up they said $600.00 to send some one outVery frustrating experience- I would not recommend them
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May 2023 by Jen H.
Overall pretty pleased with Cinnamon's solar install. Their customer service is very responsive and great to work with. They made the process pretty seamless and there were no complications with getting everything approved by the city and coordinated with PGE. My one reservation is that their sales person explicitly represented that Cinnamon was experienced with installing panels on a metal roof before and would have no issues doing it here. Lo and behold, come install day, the team that installed the panels trampled all over and dented a brand new metal roof we had just installed less than a year ago. It was extremely disappointing, but Cinnamon was very responsive in responding to the issue and had our preferred roofing company come back and fix the roof. While the roof is mostly repaired, it's obviously not in the pristine state it was prior to the solar installation panel install. This is an issue more unique to metal roofs as you need to tread carefully on them to avoid denying them, so perhaps others won't run into this issue with a more standard roof. Overall we're satisfied and would recommend.
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April 2023 by Tim Allen
Cinnamon did a great job installing our solar and battery backups. They had very consistent communication from bidding on the job to completion. We are very pleased with the new system.
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April 2023 by Mohsen Salek
They are the best. I looked at 5 companies. Got the best support from Randy Blakely on review of the house, installation recommendation, equipment and quote among 5 local companies I looked at. Most surprising that the price was good to start with unlike others. Within a month from the contract Felipe and team did a great job installing the panels, conduits and inverter perfectly installed and Ramiro started up the system and passed the inspection. The support from the staff in the office has been superb and very responsive. One of the best contractors I have ever dealt with. Thank you Cinnamon team.
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April 2023 by A S.
I contacted Cinnamon Energy to get a quote before Nem 2.0 was ending. I was able to get a quote but when I emailed the representative back for further clarification , there was no response. I texted them and I emailed them and no answer. I was very disappointed since I have heard good things about Cinnamon. I understand they are processing many applications now but the least this person could have done is email me back and let me know that they wouldn't be able to proceed but there was no response.
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March 2023 by Razz M.
After my initial review, we received an email and a phone call from Barry. He was apologetic about the incident and he mentioned that he had received my email and had asked someone to follow up on it.A technician came by and found that indeed there was an issue and a replacement part had to be ordered. They installed it on a followup visit. Since then we have not seen any 'Insulation failure' issues since then even though we had a couple of days of heavy rains.It does appear that the ball was dropped by someone on their side, and it's good to see that Barry cares about his customer base, the and that he was able to sort out this issue.
