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February 2024 by Shary C.
capitola office closed and can never get a person from the branch in los gatos office to answer the phone, I called at least 8 times in one day. When you are trasferred to the call center they are so rude unhelpful and they disconnect the call. its impossible to get a human on the phone their automated system is a endless buttons.
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December 2022 by James M.
the worst bank ever- deleted all of my auto pays and did not even let me know. My mortgage was late, cost me $250 in late fees, my credit score went down. All the autopayments just gone.
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December 2021 by Mikhail Strebkov
If it’s the one inside CVS - it is no longer there, was removed
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June 2021 by Blake B.
If I could give a zero star I would, I went into his bank June 28, 2021 trying to cash a check a customer wrote to me. I am an electrician, so I get checks from many people all the time. I don't want to open an account at every branch I come across. And sometimes it's not convenient for me to run to my bank to make a deposit and wait for a few days for it to clear. Sometimes I'll need the cash immediately to pay helpers. I wouldn't even mind having to pay the five dollars or whatever they charge to cash it, but now they're saying there's no option at all. What a garbage response... I was told that they do not cash checks for people who are not account holders with them anymore. So you are basically forcing people to either sign up for an account with Citibank or just flat out refusing to cash a note from your bank. You wonder why people give you bad reviews? When did customer service go out the window?
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July 2018 by Stven A S.
Great service, friendly staff I was in & out very shortly. I think if you show up mid day like I did you find it better without any wait.
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April 2018 by Heather K.
I placed an order for foreign currency to be sent to my local Branch for a school trip my son is going on. I was told by the gentleman I placed the order with over the phone that my currency would be there Tuesday. I called the branch mid Tuesday morning and the money wasn't there. Okay. They left me a message late in the day letting me know it had arrived. I go into the branch to pick it up. I am told there is someone at their safety deposit box and I have to wait until they come out. Okay. What I didn't know is that unlike other branches, this one doesn't have a private room to go with your box and a lady was cleaning hers out for 20 minutes. When she came out, the head teller, who has been very nice the whole time, asked for help in getting into the vault from I assume was the branch manager or assistant manager. She was rude to the teller saying I needed to wait because the lady who closed out her box now wanted to open a new box with her husband who wasn't there. Lord. Finally a new accounts girl helped out poor Mia Assadi. It took 1/2 hour to get 300 euros at the branch, when that money, since I had called to say I was going to pick it up that day, should have been in a tellers drawer. Mia was great but while I waited, I watched another teller arrive, spend his time coughing and taking tape to his shirt to get the lint off. Can't say I am impressed with this branch at all.