-
April 2024 by Vi N.
Bad customer services! Never buy gift cards at this store. I bought a $100 Visa gift card and opened it the next day to find out it is missing 4 numbers on the card. I really needed the card for travel so came back the same day to the store to talk to a African female worker there. To my surprise, she refused to give me refund or exchange another card. Never be back to this store again!
-
April 2024 by Esther O.
Probably the worst customer service I've ever experienced and that says a lot. Pharmacy staff will walk away from people and won't even acknowledge them. It's gross.
-
March 2024 by Sindhuri M
Indian pharmacist who works there is very rude! I had a bad experience while picking up my prescription. She doesn’t seem to have patience and doesn’t know how to treat a customer.
-
February 2024 by TracTrix
Update your hours on Google maps. You waste peoples time by being lazy. I’m happy to take away my 1 star review when you do your job.Update: They did nothing but Google accepted my update of their hours so I changed my review to 3 stars and hopefully that’ll save people from coming out at night thinking they’re open only to find they aren’t actually open.
-
February 2024 by Connor Murphy
Monika is an exceptional worker who provides great service at the pharmacy counter. She was quick, kind, and had a warm demeanor. Monika’s diligence helped for a smooth experience picking up medication.
-
February 2024 by Negar shakiba
Worst cvs ever, don’t come to this cvs even if you’re dying. The pharmacy personnel are so rude, and they provide you with worst service you can imagine. After 3 days receiving emails every 12 hours saying your medication is ready, they kept me 1 hour to prepare my medication with 3 times making mistakes. I was so frustrated and about to cry because I was so sick and they did not even apologize!!!!!
-
February 2024 by Aiden Rafii
Avoid, awful. Rude, long waits, don’t even have their interpreters on hand like they said they do.
-
January 2024 by Evie Ryland
Don’t use this pharmacy unless you like long lines. The pharmacy line is always too long, and the staff member I interacted with today was rude on top of it, which never happens to me because I can usually diffuse a bad attitude- not hers apparently.However, if you need skincare items or other groceries you’ll be fine. The staff in front are great and the store is clean. They lost a customer today, though.
-
January 2024 by Jennifer Armstrong
Too busy, too disorganized, not helpful for seniors. Plan to wait 1-2 hours to pick up prescriptions.
-
December 2023 by Mona S.
I'm not really sure why the pharmacy here hasn't received more stores. I had all my RX transferred from the Walgreens on N. Santa Cruz because most of the time they never had my medication or were pretty rude. The staff at CVS on the other hand has always been extremely helpful and kind. They take the time to figure out when your medication will be in me make sure it's ready when you need it!
-
December 2023 by Page Murray
Ummm, find another location
-
November 2023 by A S.
These people never answer the phone, WTF. Absolutely the worst. Still on hold, 20 minutes!!
-
November 2023 by gozem guceri
We just came in to this CVS location for a walk-in COVID vaccine, after calling on the phone and confirming vaccine availability for walk-ins. The employee at the pharmacy was not only unhelpful but also mean. He first claimed we needed an appointment (btw they do not offer appointments on Sundays) and when we said no he claimed there are no vaccines available. He didn’t even offer to give us the timing of the next available appointment. Very unpleasant experience and very unexpected after having made a call to confirm availability.Never coming back here again
-
October 2023 by Tish T.
I went into CVS in Los Gatos on Blossom Hill Road last night to pick up a prescription and I'm standing there waiting in line and actually there wasn't anyone in front of me, but I was standing there being ignored. I should say more correctly and finally this lady looks up and you know says, can I help you well she knew darn well she wasn't gonna help me. She had taken all the money out of the drawer. I held up my phone at that point after being there for a couple of minutes is that 8 o'clock? I said it's 8 o'clock right now I've been standing here you're going to tell me that you're not gonna wait on me And she was extremely rude as they often are at that pharmacy. Anyway I walked out and then I went oh no, I'm not leaving here without my prescription. I was here in time. Went back in another employee helped. Me and I have now made a complaint to CVS about Jocelyn Ortiz who should never be a manager. You've got to have better social skills than that to be a manager. Hard to believe she is But it's no wonder they have a 1.9 stars and as I told the guy it's a shame that Pharmaca closed because Walgreen bought them up and closed them because that was their competition. Walgreens in Los Gatos is just as bad and unfortunately Pharmaca that was a phenomenal store with the best customer service is now gone so I'm doing online push a button and have it delivered to my house, so I never have to deal with these Idiots again
-
October 2023 by Chris F.
I used to be happy with CVS but they've fallen apart recently. Now there's always a line and it's hard to get anyone on the phone.