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December 2023 by Thomas W.
Avoid this location at all costs. The employees there are incompetent. Do not trust them with shipping anything of value and anything that is time sensitive. I had a very important packet to be sent Express Priority Overnight and it needed to arrive by Tuesday the 19th so to be safe I dropped my package off with the FedEx shipping counter at this location Sunday evening insuring, in my mind, that it would most likely be out the following day. Monday the 18th. I asked the girl behind the counter who rang me up, even though it is listed online as such and signs everywhere saying FedEx with shelves and boxes stacked with packages, that they do in fact handle FedEx shipping of all types and regularly and she said yes of course assuring me I am handing off my priority package to the right place. Also this is the only FedEx shipping center open on that day at that time. I make the mistake to not check in with my tracking info and just trusted that it was on its way to where it needed to be because in all my years of shipping packages with FedEx shipping centers I have never never never had a problem with them going out only ever with the driver delivering them. Without going into too much detail this package contained very important documents regarding an international travel visa for upcoming work so the folks handling the visas were expecting and needing the documents to arrive on time no exceptions. Today Wednesday the 20th I receive a text from my tour manager asking if I had in fact shipped my paperwork and if I had tracking info. I check and see FedEx .com stating it is currently at the drop off point. This can't be it's been three full days since I dropped it off. I drive to the location and find not only the young lady that helped me initially but a new woman as well and I ask for information regarding my package and why I am being told it's still at the drop off point. This is when the incompetency and total lack of professionalism and abilities begin flooding the room. They do the stereotypical "ummm uhhhh I don't know errrr let me see what????" I look to one of the shelves and what do I see but my envelope sitting. I ask to see it to confirm and yes it is my packet sitting for three full days. I ask why it is still here and they say they don't know. They aren't told when packages will be picked up. Then a third woman emerges who decides to take charge of the interaction though every time I ask her a question she tells me she doesn't know anything and she usually only works nights so she has no information or idea how any of this works. So why the hell am I dealing with you ma'am and why are you here handling the FedEx counter? I ask for my belongings back and the incompetency gets thicker and even grander than before. The third woman does not know how to scan the package to release it, she literally says the words I don't know how to do this and asks the first individual I was dealing with to help her. I ask why my package is still here and still no one can tell me why other than "because it's Express." Well that doesn't make much sense. Why are you running a shipping counter if you have no idea how or when the packages will go out? I think to myself maybe I missed a big bold sign describing the times and days different FedEx packages are picked up so I ask that question only to be told they don't have one. So not only do the employees not know anything, they also don't make it known to the public that just because you drop off your package and pay them that doesn't mean it's actually going to go anywhere. If you know that Express Priority Overnight is not going to be Expressed Prioritized and Overnighted then you should tell people that so they can make the proper considerations for this. Do not sell yourself off as a trusted FedEx shipping center because you are not and you should not be trusted with anything greater than a child's postcard to his imaginary friend. I am now stuck trying to save my job because of thi
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November 2023 by Ella Hiraoka
Manager says the printer has been broken for 4 months and no one has come to fix it.
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September 2022 by mike monette
Hard to park. They only accept cc. Read up.on machines they are confusing .
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September 2022 by Nancy Blair
I wasn't there
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September 2022 by Ms. P B.
Came here in the Walgreens and they are only drop off pick up. They have zero boxes for you to use and told me to go to another FedEx. Wasn't helpful as I wanted to ship a small item and they refused to help as they have zero boxes here.
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July 2021 by Julienne P.
This FedEx is inside of the Walgreens at the corner of Harwood and Blossom Hill. I drove around thinking it was next to Walgreens from the map but it's actually inside. You can pick up and drop off your FedEx Express and FedEx Ground packages here. It's at the photo kiosk. Very easy. They ask for your number to send you a receipt. The manager in charge was very friendly and helpful.
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January 2021 by Munenori Oizumi
Nobody at the counter.Pressed a button to call a store clark, but nobody came. Asked to a person in the store for help, but she just told me to wait. Still, nobody came.Eventually, I gave up and visited another Fedex location.