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November 2023 by Sunliang Liang
The staff here are very helpful, friendly and professional, especially Mr. Kent Muller who is extremely efficient and flexible, and worked around my schedule to get my Leaf rear bumper replaced with my complete satisfaction.Service: Painting
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November 2023 by GUS SA
Very professional staff, quick service, very experience personnel as well. Work done was great and done timely. Have been at the shop multie tes in the last 15 to 20 years.Service: Body & Trim
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November 2023 by Prasad Kaipa
Very courteous and helpful and did work quickly and on time. No surprises and will be happy to recommend them.Service: Body & Trim
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November 2023 by Pravin Madhani
Very professional body shop. Finished the work on time and were reasonably priced.
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September 2023 by Alfonso Lopez
Excellent customer service.Great work on my Yukon.
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September 2023 by Homayoun Kianerci
Carstar replaced the side mirror and repaired the mirror holder. They did vet suticfactiry job on time.
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August 2023 by Suzanne Frey
They did a great job with my car, but it wasn't as seamless as I'd hoped. I had to call / reach out 3x as I'd received no estimates for the costs nor clarifications on when my car would be finished. I found this extremely odd. When I made my second call to the office, the office person told me that my acct rep must have missed her note to call and the acct rep said the office rep just told her she forgot to leave her a message to call me. That kind of buck-passing and crystal clarity that SOMEONE was lying to me wasn't so cool. Also, when I dropped my car off for its appointment on Friday I was told they'd start work on it that day and I'd have it by Wednesday. So, first, I left the car there, but little to nothing was started until Monday, so I went the weekend without my car entirely unnecessarily. Secondly, my car wasn't ready until Thursday. Everyone was *extremely nice* whenever I engaged, but I expected a lot more interpersonal sincerity, empathy, communication and integrity given the very customer high ratings.
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July 2023 by Sue Seibert
CARSTAR was absolutely wonderful!!! The work on the car was perfect, and the people I felt with were professional while still friendly! They wanted me to be comfortable while going through one of life’s wrinkles. I appreciated their genuine concern!!! I had a super experience!!!Services: Painting
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July 2023 by Ryan Gehret
Brought my car here to have the front bumper, hood and right fender repainted. They did a really nice job with the paintwork, but there were a couple of things I wasn’t super happy about when I got the car back. My passenger side DRL was not working and I discovered they forgot to plug it back in. Additionally the new paint for some reason has a lot of scratches in the clear coat; didn’t do a great job cleaning it up after painting. I’m taking the car to a detail shop for PPF soon so they’ll fix it. Neither of those things are the end of the world but ya know. Overall I’d still recommend this place, staff was friendly and they kept me updated on the status of my car.
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June 2023 by Irina Kovlerova
Work was done perfectly fine in a timing manner. I would recommend Carstar in Los Gatos to anybody who needs body repair.Service: Body & Trim
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May 2023 by Wei XU
I recently had my BMW 530e fixed here. It requires replacing door, replacing quarter-panel, painting, wheels re-conditioning, and a few other things. Steve and the team did an excellent job. A couple of small things stood out:1. Before I came here, I talked to a few body shops: most of them just said they can not fix it because the body is aluminum without even checking the car. Steve is the first technician who actually checked and tested the materials and found out it's not aluminum;2. I have an ev-sticker on the bumper, they actually peel it off and put into a zip bag for me (in case I need it in future).The entire process took a bit longer than expected because they want to verify the car is back to the right condition before calling the job is done. And I was always notified about the updates.Overall, I would highly recommend the shop and Steve. You always want ppl who actually cares to work on your car.Services: Tires
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April 2023 by Tony R.
DON'T COME HERE! I honestly wish my car would have been totaled that way I didn't have to deal with the people that own and work in this body shop.I brought in my vehicle to this body shop June of 2022 with several damages as my car was hit from behind while parked. After the initial evaluation of my car was made, and all the the repairs were approved by the insurance, the body shop workers got to work. The initial estimate for my car to be fixed was around 16K-19K but in reality they were off buy 10K on my Honda Accord.At first they estimated my car would be ready by September 2022. After only getting 2 updates from them throughout the three months that they had my car I called to get an update since it was already September and this was the first time they informed me that they would extend the date my car would be ready by 2 weeks. After not hearing anything from them in those 2 weeks, I called them and once again they extended the repair time by 2 more weeks. Yet again after the 2 additional weeks I heard nothing resulting in me calling once again. This went on until December which was 3 months past the estimated time of completion. In total they extended the repair time at least 6 times. By late December 2022 they finally called me to let me know my car was finally ready... but there was a catch. The car was drivable but for some reason after more than almost 6 months my car was still missing some parts that the body shop had lost and had to order it again. I took the car and was told to come back in a couple of weeks so they can install the part. I drove the car for a week and noticed immediately that there were a lot of problems with my car. For starters, when I turned the steering wheel it would make a bad clicking sound, my trunk (which was the part that got damaged the most) had a broken trunk light, and when I reversed my car it would and still makes a loud screeching sound. I took my car into the body shop two weeks after I got it back and they put the missing part on. They "fixed" the other problems that I had mentioned but when I drove it for a couple days I found more problems. This time around, one of the speakers in the back of my car was broken and rattled when I drove and for some reason the car is not aligned even though this should have been done automatically since my tires had to be replaced. I called them to let them know about the problems I was experiencing and they told me that they'll give me a call the following day, but as you can guess... nothing, complete radio silence. I ended up calling them a day after I was supposed to get a call back from them and I was told that one of the owners would like to check out the car himself. I took it in, we took my car for a test drive and he acknowledged all the problems I pointed out to him. He told me I would get a call the next day to make an appointment to fix my vehicle but now after 3 months of waiting I have not heard from them.The owners, managers and employees are all liars in this body shop. They will lie straight to your face and then ignore you. To this day I'm still driving a car that is not aligned and drives to the right when I let go of the steering wheel even for a second and has a broken speaker. These people know about my cars problems and they don't care.This is by far the worst body shop in the world. I would really recommend taking your car to any other body shop that exists. As I've stated before, these people will not only lie but they will keep your car for an extra long time and return it even though it's not fully fixed.In conclusion if you like getting lied to, want your car to be returned with problems, want it back in double the time they said they'd get it fixed, and want to get ghosted by them, then this is the place to go.
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February 2023 by arlene hamacher
Ken and the team were just great. This was an insurance claim and they made my car look new! I am very pleased and highly recommend CarstarService: Body & Trim
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December 2022 by Sivanne Korakin
This was the worst auto experience I have ever had in my life and I don’t wish dealing with this company on anyone. Meghan was so rude and did not communicate professionally when my husband and I requested simple updates. The car was in the shop over a week longer than expected and no one was ever going to tell us if I didn’t call in. I worked with Florence to complete the repair since we were not willing to experience more negativity in our life from working with Meghan. Florence brought us the vehicle and the repair looked good from what we can see. Florence was supposed to pick up the car for an additional repair and it has been three times now that we set a date for the repair and she does not show up. This is not a shop that I would recommend. Overall, it was a huge disappointment and unprofessional behavior.
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December 2022 by Jessica C.
I am so upset with this place. Friendly but doesn't get the job done. Keeps your hopes up with their "promising words" but job never gets done. Brought my car over three time in the morning and leave it the whole day for them to finish, only to find out the at night time it's not finished. So many excuses, so done with this place. Can't believe I gave them so many chances to keep their word!