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November 2023 by Yusuf Safdari
The highly professional and outstanding team at Villa Galleria created an amazing state-of-the-art kitchen for our family on time, within budget and expertly handled all the details. Having done many remodeling projects over the years, we knew that a high-end kitchen was going to be quite a challenge. The great thing about Villa Galleria is that they handle everything from initial design to overseeing the entire process to completion. The Villa Galleria design team provided an integrated remodel process and have thought of everything from the standpoint of the client’s convenience and needs (they can even store appliances arriving at different times or make your cabinets at their dedicated facility to spec). Gil did a masterful job of optimizing a beautiful custom cabinet design. Their team advised us on getting high-end materials and built-in appliances at the best price and for long-term performance in mind. Steve diligently oversaw construction from surveying the prepared site to making sure every single detail of installation was perfect and done rapidly. At the end of the day, the kitchen turned out phenomenal and within the original budget. On top of it all, each of the Villa Galleria team members struck us as knowledgeable in their area, super kind and totally supportive throughout the process. They care a lot, do a lot and it shows in the results! Hire this team and don’t think twice is my advice.
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June 2023 by Marla C.
I would never use this place again. They did my daughters kitchen and when we first walked in they said they were the place that took care of everything. However, after designing and purchasing everything that is when the trouble began. While we understand they have no control on the shipping from the factories it was the lack of communication that brought so much stress. i went in and spoke to the owner and it was clear " the customer is always right "was a lesson he did not pay attention to . I left there feeling like everything was our fault. They left such a big mess in the house for weeks and after designing the kitchen they sold us a hood that does not work in the design they created. They told us that was the hood we chose!! common sense states they designed it and yes we agreed but we had no idea what type of hood we were buying. In the end they will not refund our hood so we have to purchase a new one and are stuck with a 2400.00 hood we cannot use. We are just glad to have this transaction over with but feel a warning is truly justified to anyone considering using them .
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June 2023 by Alexa C.
I do not recommend working with the Villa Galleria. We just finished a full kitchen remodel and it was extremely trying. All we ask of vendors we work with are transparency, communication, and accountability. TVG proved incapable of delivering on those. Our remodel ultimately cost 35% more than we were initially quoted (this doesn't include the $ it cost us to pay someone else to fix their mistakes). None of these charges were brought to our attention until they were invoiced, and when we asked for the reasoning their responses included that some materials "prices went up" in the weeks since we were quoted (it taking weeks to order being 100% on the Villa teams delayed responses) or there were "changes made" to the original design--none of this was communicated to us ahead of time, only once we were invoiced and expected to pay. They forgot to order our sink, and ordered the incorrect hood for us. We are not designers, we do not know the difference in hoods, but they ordered an insert that requires a cabinet rather than one that can be mounted on the wall/standalone. We didn't discover this until the insert was dropped off, with no hood cabinet to insert it in, and when we notified TVG that they sold us an incomplete order, they let us know we couldn't return it for one that could work on its own, but that we could buy another cabinet for $3k. This was the only alternative option they were willing to provide. This option also wouldn't even work with the tile on our wall. No one else we worked with could believe they wouldn't buy it back from us. I've been bugging them for weeks about it, and finally have listed it online myself because we cannot have an insert bigger than I am sitting in our dining room any longer. Total nightmare. After months of dealing w poor communication & no shows, on the day when finally all of our appliances were to be installed, it was discovered our range was on back order for 6 weeks. We had been told specifically that the range was in, so we threw out our old one in prep. It's very hard to live in a home without a stove/oven. We explained this (frustrated), and after quite a bit of back and forth, to their credit, TVG did some digging and found one in stock that could be delivered two weeks later. Did we appreciate them finding this option? Of course. Was it frustrating that we had to ask them to put in the extra work to find it in stock? Yes. I believe any other business would have provided us with options upon discovering their error, unprompted. We had to initiate any extra effort from their end. And we still went 2.5 weeks without a range (our DoorDash bills were insane) finally when the range came, it didn't fit in the space they cut between the counter. Fortunately our contractor could fix it the next day. But sloppy design on TVG part. We never got an apology or any mention of the error. Additionally, while I understand they supply the materials that are then installed by third parties, the coordination & communication around these installs was another failure on TVG's part. We could not get our main point of contact at TVG to respond or give us any concrete answers on scheduling. Not a single--not one--of their resources showed up on the day TVG said they would for installations. When they would no show, after we or our contractor had been waiting all day, we would try to contact our POC at TVG, and wouldn't get a response for 24 hours. They were the single point of failure causing delays in our project. When we complained about this, they were quick to put blame on the third party & refuse accountability. However, when we said we'd prefer to have our contractor do the remainder of the installs, they said that using someone other than their reference would cost us our warranty. There was no winning. By the end, I just started getting the numbers of & communicating with the resources directly, and suddenly there were no issues. Everyone showed up when they said they would. It was obvious, our poc
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October 2022 by Parastoo E.
I absolutely loved working with Reza and his team. Everyone is super friendly and professional and easy to work with. I had been dealing with 3 leaks in my condo and was literally exhausted from dealing with the insurance, my neighbor and his horrific contractor who insured of repairing my home caused further damage. When I met Reza and started talking to him about my situation I knew I had found the company to work with because I knew I could trust him, that he would do an amazing job for me and that his team would respect my home and handle it with care. My inner knowing was spot on. Reza and his team went above and beyond, answered my gazillion questions with so much patience and understanding. My kitchen is now fully completed and it looks stunning. Everyone who has visited me in the past two weeks has told me how stunning my kitchen looks. Thank you Reza and team. You guys are all amazing!
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October 2022 by Teresa M.
I was looking for tile for an outdoor kitchen and called ahead of time to ensure that they had the color I was looking for. The woman who answered the phone assured me that they did, so I made the drive from San Jose. When I arrived the same woman quickly rushed me to the front of the store away from the customers that were there and didn't let me look at what they had in store. Instead she looked in her computer and I formed me that she didn't have what I was looking for and referred me to a shop in San Jose. I don't know if it's because I am a woman of color and I was in active wear without makeup, but it was definitely a bad vibe. We all know what it's like in that town
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August 2022 by Laurie D.
I came in looking for kitchen cabinet hardware and Reza was very helpful. I was looking at Schaub and there were a number of styles and finishes to check out. Great local store in Los Gatos with friendly staff!
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July 2022 by Barry C.
great people and great products. do not hesitate to visit this friendly environment without pushy sales people.
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April 2022 by Sarah Myers Altman
Reza Sadeghi and the other associates were so helpful and gracious today when we visited their showroom (without an appointment). They took the time to educate us, talk through options and alternatives, all without any hard sell. Thank you for a great experience!
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October 2021 by Randy S.
We love our beautiful remodel guided by Steve, Liz, Laurie and Reza! The choices and design they helped us with are incredible! Thank you! You are the BEST!
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September 2021 by Vine G.
We got a full kitchen remodeling (including appliances) done by the crew at The Villa Galleria earlier this summer. The design process was very smooth and flawless and they made sure to incorporate all of our suggestions, including designing and building a custom pantry cabinet. The cabinets are great quality and were installed very well too. We also got our countertops, tiles etc. from them and it was relatively easy, with a few glitches in the procurement process that were resolved once it was pointed out.The installation of the tile and countertops was excellent. The tile installer is very methodical and took his time with the work and went above and beyond in adding some more creative touches to the finish which ended up looking much better than we originally envisioned. The renovation crew was good - there were times when we had to keep track and remind them of things to complete, punch list items etc. but overall the timeframe for a pretty substantial renovation stayed largely on track, considering Covid. We are pretty pleased with the outcome and love how everything turned out very well. I'd highly recommend this outfit.
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April 2021 by Steve S.
The store is beautiful!! The sales staff is knowledgeable and friendly. I bought my appliances, cabinets, tile and slabs from TVG and I couldn't be happier. The price was very competitive and they also quoted the labor to remodel my kitchen. They truly are a one stop shop.
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April 2021 by frank t.
Perhaps if you are looking for a kitchen designer, tiles, countertops and want a full service remodel, these are your guys. However, if you want to order appliances, try elsewhere. There are some showroom models but the staff's knowledge is limited to reading the catalogs. They seemed to be incapable of quoting prices and could not even follow up on promised bid for appliances.
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March 2021 by Kim L.
I love the vast selections from countertops to cabinets and hardware to appliances. Ray was an excellent salesperson who knew his product and convinced me to buy my Viking range, which I love! The modern cabinet door style they carry is what I had been looking for and couldn't find anywhere else. I ended up ordering everything for my kitchen remodel from Villa Galleria. My order was delivered on time for my kitchen remodel project.
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November 2020 by Setareh Kamrava
Gorgeous upscale showroom with all the bells and whistles you need for a remodel/build. They have the top brand appliances and cabinets as well as other products like counter tops and tile (all different price points not just high end) so this showroom was basically a one stop shop. The sales people were very professional and knowledgeable and the their designer was able to help with all the drawings. Highly recommended for anyone doing a remodel.
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September 2019 by Krissie F.
This place is amazing. Reza was so awesome to work with. He was so great helping us pick out items and giving us honest opinions on what would and wouldn't work with in our home. Once we made a decision he consistently stayed in touch with us, giving us status updates on our order. The installers even came back and did a few adjustments after the installation. Everyone was very nice and fun to work with.