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February 2024 by Pradeep Khanal
Found this little neighborhood watchmaker today. Went in to replace a missing pin on my 4 year old's spiderman watch. Wasn't looking to spend much it but George was kind enough to replace it for free. what a kind soul! highly recommended.
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November 2023 by Mark S
I would recommend The Village Watchmaker. Very professional, polite and accurate.
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April 2023 by Dave S.
This business ruined my Rolex watch, did not refund the fees and were not competent to fix it. They charged $1500 to replace a broken crystal. When I got it back, it was still damaged and the watch did not work. I called them and learned that they were not certified to repair a Rolex. This is not what I was told when I dropped it off. Invited me to come in so they could try to repair it again. I told them that I wanted a certified Rolex repair shop to do it. They agreed to give me a partial refund. I took it to JLICHT and sons at Westfield mall, and they recommended to send it to Rolex. I did that, and Rolex discovered that there was still glass inside the mechanism, There was damaged face and arms bars and other damage. I had to pay another $1500 for Rolex to make it right. It came back perfect, polished, and perfectly repaired. I went back to the village watchmaker and requested my refund, and he refused to give me anything back. They were rude and belligerent. These guys are dishonest, they are not skilled, and they don't care about customers. I would never go back to the village watchmaker. They were not even less expensive, they were more. I would never take any watch here. There are better options out there.
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April 2023 by David Scott
Now a 2nd generation business and still a wonderful resource for watch and clock repairs and sales
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December 2022 by Brian Smart
Excellent service, friendly staff, very reasonably priced.
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September 2022 by Shani S.
My watch stopped working. Dropped it there and they quickly fixed it. Great service. Super communicative and friendly. Will definitely come back again
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June 2022 by Mike S.
My family has been coming here for ages for our Rolex's. My mom even remembers when the son was a little kid playing baseball! But they do an amazing job. They are VERY honest and really pay attention to detail. The turn around for repair/service is amazing. I really need my watch fixed within two weeks. Rolex time to service? Three months on average!!! These guys got mine fixed and returned in a week!!!! Best in Santa Clara County, if not the entire South Bay.
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January 2022 by Derek V.
Water got in the case of my vantage Rolex while on vacation. It took me a while to get looked at, so some of the internals rusted and discolored. Sean worked hard to get my watch back to working order. He keep my up to date through the process and did great work. I will be taking all my watch needs to The Village Watchmaker from now on.
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June 2021 by Susan B.
Sean at The Village Watchmaker is the absolute best! My husband and I have been taking our watches (Cartier, Chopard, Patek Philippe, etc) to him for years now. He is extremely honest and timely about his service. With Covid, his service is even better! He has picked up and delivered my watches to me!!! We are definitely life long customers!
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May 2021 by Dorothea Balsano
Great. Super helpful ..very well priced and had my new battery in 5 minutes ..
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April 2021 by Celenia M.
Due to the pandemic, everything is by appt. it was very easy to make, even had to change it last minute due to family responsibilities and he was very accommodating. We arrived on the day of our appt. He meets you right by front door, (cannot go inside for time being) friendly, added a link to my watch 3 minutes, then I forgot it needed a battery, took another 3 minutes. On the spot fix, thought I'd have to leave it. Reasonable price for what I needed.
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March 2021 by Onur O.
Sean is very knowledgeable & friendly. Very pleasant to deal with. You will not regret taking your timepiece there. And he works with all sorts of watches. So no job is too small or too difficult for him.
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January 2021 by Anil Patel
What a breath of fresh air when it comes to customer service! Sean is absolutely fabulous. I would trust Sean with all my Watch/Clock needs. I emailed him, we set a time, and all done. This is a true gem of a small business. I'm going take all my watch/clock servicing to him.
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December 2020 by Blythe D.
In normal circumstances I would leave The Village Watchmaker a 5 star review for their convenience, efficiency, customer service, and value. In the middle of a pandemic I'm leaving a 5 star review for all of the above in addition to appropriate and sensible COVID precautions while not letting customer service slip. As stated on the website, I emailed for an appointment to drop off my broken 30-year old kitchen clock on a Saturday afternoon. I received a reply in a couple hours and made an appointment for drop off. Sean looked at my clock and gave me a reasonable quote and an estimated date of completion. Both were within range of what I would expect without being in the middle of a pandemic. When the clock was ready, I called to make an appointment to pick up and pay, but Sean was gracious enough to offer delivery since he was driving out my way the next day. The clock needed a whole new mechanism and I'm happy to have it back. Even in these days of having our clocks on our phones, I found myself missing my kitchen clock until it was back and I'm glad it's ready to tell time for another 30 years.
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August 2020 by Mark Smith
Sean has meticulously cleaned and fixed several old family timepieces.
