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March 2024 by Caro
I’ve been a customer of this UPS store for four years. I’ve found the service to be friendly and thorough.Dana, Terry, and Alexis deliver far more than the minimum service level. It’s rare to find this these days, so a big shout out to the crew there. Great job!
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March 2024 by Janine Draffin
Friendliness
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February 2024 by George Chadwick
This store means a lot to me both under the previous owner Elroy Atkins, and current ownership Mr. Lee. For decades they have gone out of their way to help me solve packaging and shipping and mailing problems, involving relatives and friends back East especially, and now I additionally go there instead of to a competitor with a new task (i.e. I "fired" the competitor, a famous chain) because I now manage my extended family's legal issues, because this UPS store helps me through the process of transferring items from my email into theirs so they can print and notarize, which their Los Gatos competitor, which is a big store with much fewer customers, sometimes there's only one other customer there, does very grudgingly. I see there were one star reviews, so I just read them, and they seem mostly to be about one employee, with whom I have dealt for many years, probably over a hundred times, who is very smart and focuses intently on her work, is really good at her job, and solves problems. I was baffled....until I thought of the many customers who go in there with the famous Los Gatos attitude that they are to be treated as superior in status to the employees whom they treat like servants. They walk in without eye contact, plop their stuff down unsmilingly, and give orders in a tone that they expect to be obeyed and that the employee will probably struggle with the task. I see it more in this store than anywhere else, I guess it's a cultural thing because their friends aren't there watching how they really behave towards the "help," a sure sign of character, and they are in a hurry, and it's not a place to socialize unlike Whole Foods, and never have I seen an employee in that store respond rudely in the face of the obvious condescension. People, lose your attitude at the door, have some manners, don't come in stressed out about mailing a box. Especially in December. Three times I've overheard customers continue to argue with word pressure in their voice about a box not arriving, after the employee has patiently and kindly explained, when clearly the customer should be talking to the shipper, not UPS, which each time the customer had not bothered to do. It's kind of a fun social experiment to watch this, especially the customer's realization that the employee is at least as smart and competent as they are which bothers them, until today when I saw people venting with the one star reviews. Yay you got your revenge on the workers who actually expected to be treated with common decency when you walked in the door. Don't be a stereotype.
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February 2024 by warriorsbball176 12
Just had to give this ups a review. I was in there when it was pretty busy( line out the door) but I saw Dana and the staff do an amazing job dealing with all customers in a timely manner. With a smile on their face too. Been going here for years and won’t go to another ups store. Thanks guys!!!!
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February 2024 by Marilyn
The employees here are always helpful and friendly. I highly recommend this store!
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February 2024 by Glowball Piece
This review is for their private mailbox services, if it was an option they'd get 0 stars. For many many years, every week, other box ,#'s mail, would be in my box. (This always left me assuming, more of my mail than I knew was missing, also must be in others' boxes as well.) The staff was rude and unhelpful, even when they would find they did have my missing mail behind the counter somewhere after all!After this location went under new management/ownership they removed my name from my box without my permission (our family used one box #, but I was an original signer)but the missing/mixed up mail issues did finally change...However so did the rates! They're really ridiculously high. Enough so that they're fully depending on soliciting new box customers with their new customer only deals. Existing customers will eventually go to any number of other private mailbox service locations nearby to pay significantly less.Although this is popular with industries like TV/Internet/cable providers... I have no respect for companies that run their businesses this way. If you don't value your existing customers, and are only focused on new customer bases... You don't deserve anyone's business.UPS runs too loose of a franchise!
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February 2024 by Marketing Manager
Wow these guys go above and beyond. So helpful. Surprised they only have 3.5 stars
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February 2024 by Lesley Schiefelbein
Michelle is always amazing when I go into UPS - Los Gatos Blvd UPS. Thank you Michelle for being so inviting and kind.
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February 2024 by Sung-won Kong
Friendly ups staff. I don't have any yransaction issue for years. Stop by when I grap a trader joe stuff.
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January 2024 by Kerry Yamahata Newlin
I always receive friendly and knowledgeable service at this UPS store! (And the way they decorate the store on holidays is wonderful!)
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January 2024 by Saman Deljoui
Went here for an Amazon return. The store policy is $2 for taping a box! All these years of going to UPS stores and returning boxes to Amazon, this is the first time I see a UPS store nickel and dime customers for something like this. It’s like Starbucks charging you for a straw if you asked for one!Thankfully plenty other stores around to give business to. Not coming back here again!Replying to the owners comment: 3.5/5 star review is a C- grade…one step below and its fail! Read some of your 1-star reviews!
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January 2024 by J Roberts
Great neighborhood store. Cheap shredding, quick package drop off, helpful staff, ample parking.
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January 2024 by Salim Ali Khan
Quick stop for dropping an Amazonshipment. Phenomenal and very quick service. Very short turnaround for the associate behind the counter to accept the package , generate the receipt and help me with the ask.The only thing that could have been an issue would be a bad network reception for ATT inside the store while as soon as I stepped outside I was just doing fine with it. I had to login into Amazon to retrieve the return QR code while if I had saved it on my phone it probably would have been much faster and better .Definitely recommend the store for their service.
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January 2024 by Eric Cattell
Every time I come here there's some people in front of me with some challenging requests. Today, the person directly in front of me wanted to mail back a bunch of stuff but didn't have a box or a label. The person in front of them was trying to return an Amazon item but it was clearly old and not in the original packaging. It was one of those moments where I really appreciated people that work in retail. Dana was the person helping me, and with every one of these high maintenance customers she handled them beautifully. I was really impressed by how gracefully she was able to explain to somebody that they don't take FedEx packages (UPS store...doh), Or that they can't mail back items that aren't in a box. I felt bad for her... Every time I've ever come in they've treated me with respect and kindness. And I see the same being done even though so many other people ask for the impossible.
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December 2023 by Michael Leininger
Amazon failed to mention that the customer needed to package the return. Dana tactfully explained the most efficient way to package my item for return. She was friendly,knowledgeable and willing to help.I highly recommend this UPS Store !
