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June 2025 by Katie C
Jatinder was very helpful and efficient when we came for our passport appointment. She even caught an error for me on my form so I have her to thank for saving me from a lot of future stress and issues. The kindness and patience here goes a long way - thank you!
I've been trying to call this location but can't reach an agent. I left a large pink water bottle there with animal stickers on it. Please save for me and I will come pick up ASAP. Thank you!
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March 2025 by Jeff Meyer
The office is dated, but it does have boxes, envelopes and mailers as well as cards.
Service is highly dependent on who you get behind the counter. Jose has been there a long time and is very knowledgeable.
Easy parking due to the large bank of 20 minute stalls out front.
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March 2025 by Vivito
Terrible guy, employee, impudent and rude.
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February 2025 by Elżbieta Kowalska
Person who was taking care of passport appointment made us wait and then took a group that was scheduled for appointment after us. Why do we schedule appointments then? We came with small baby and had to find time during work day.
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February 2025 by Kunal Sampat
Staff could speed things up a bit. There was a long line (5-6 people ahead of us) with only one USPS attendant. Then the second person joined a bit later. Just slow to process packages even with pre-paid labels/ bar code.
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September 2024 by Lynn Eglan
This place is a lot bigger than most post offices. It had a lot of mailboxes. The place itself was busy, and they had like 3 to 4 people at the windows, so the line moved fairly quickly. They were really nice when they helped you. Not all grumpy. This location was clean and organized.
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July 2024 by Michelle Sutton
We moved to Los Gatos six months ago. Typically, with packages, usually from Amazon, notifications confirm delivery, but no actual package to be found. Days later, a "delivered" package arrives. Recently, I had a delivered item damaged when the USPS carrier attempted to shove the package into my mailbox. A replacement was sent by the vendor with "fragile" marked several times, damaged, again, when being shoved into my mailbox. I spoke to the supervisor, but she was indifferent.
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May 2024 by Marina Kudrya
I’ve been waiting for a usps package with signature required service. Despite the fact that I was at home all day, I received a notice that a valid recipient wasn’t available. This was well expected because I have never been delivered successfully a signature required mail to this address.
I came to pick up my package the next day and was refused service because I was 10 minutes late to the pick up window; while the front office was still operating.
After my bad luck with the pick up, I decided to schedule redelivery. I received a confirmation and a reminder about this upcoming redelivery, I stayed at home all day waiting, but the package again has not been delivered. I got all the other packages from usps during that day, but not the redelivery.
So I went to the post office again, spent at least 10 minutes at the pick up window slamming the bell, but no one showed up. Just when I headed to the front, I saw a man coming to the pick window. The window opened and a woman gave him his package, but she refused to serve me saying that I need to go back and stay in main line because “she’s helping at the front”…
I genuinely do not understand why offer service that you cannot sustainably provide. I also have no idea if it’s our post person who doesn’t do the job, or whole usps is corrupted, but I had the worst experience with them, and I didn’t even have any complex problem.
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May 2024 by ansh verma
Went in for a passport appointment (including photograph) for our 3 months old. I wanted to drop in a note for how patient and smooth the process was. The USPS clerk was patient with our baby for the photo taking process, in fact she recommended we feed via bottle her for a while as the baby got cranky. She patiently waited and clicked a couple of photos and asked us for the best one for the passport. Tips for new parents - 1) Fill your form online via “form filler” and print it out for minimal hassle with the baby at location. 2) Bring a blank personal check to pay US dept of state (which is separate from USPS fees). 3) Get 2x birth certificates from your county office as USPS keeps one for sometime. 4) Make the baby wear dark clothes that will stand out on a white background.
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March 2024 by Jackie Hebert
They do not serve their customers and seem to constantly only have one person working
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January 2024 by Murat Ogul
An angry lady!!! Who? Look other reviews!
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December 2023 by Lucy Martinez
Jose is an excellent person with the customer service ? ?
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October 2023 by Kelly Camilleri
The women are very rude. They will put up a close sign if they don't want to help you and then once you get help they will reopen their station and help the person behind you.
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October 2023 by Kasi Mira
I had an extremely frustrating experience at the USPS post office in Los Gatos, and I feel compelled to share my disappointment. Frankly, I hate, hate, hate this place, and I've never encountered a more unpleasant group of employees and managers.My visit to this post office was to send a return package back to Amazon. When I approached the counter, an elderly Asian woman, whose name I didn't catch, informed me that the cost for returning my package would be a staggering $57. I couldn't help but express my surprise with a few "Wow"s. It's essential to note that I did not use any offensive language or disrespect this lady in any way. I simply left the counter, disheartened by the unexpectedly high return cost.However, just as I was leaving the facility, I overheard the same lady loudly mimicking my "Wow, wow, wow" remarks and laughing at my expense. I couldn't believe it. I hadn't even left the establishment, and an employee was openly mocking me. I'm left wondering what kind of service this post office provides, and what kind of person finds it acceptable to treat customers this way. It's beyond outrageous!In light of my experience, I strongly believe that a serious reevaluation of the personnel at this post office is in order. Such behavior is unprofessional and completely unacceptable. I sincerely hope that steps will be taken to improve the customer service and overall experience at this USPS branch.
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October 2023 by Isaac Bradshaw
I’m convinced someone here is stealing social security cards that come in the mail. Three times the government sent us one — what are the odds they were all 3 lost before they got to LG post office?
