-
July 2023 by dirtaddict 922
I switched from this bank back in 2016 when I moved out of Lucerne. However after 5 years of dealing with two larger brand banks headaches where I now live, I switched back to First Foundation. Their customer service is top notch. They are always looking for for me and helping me with anything I need.
-
March 2023 by Wanderlust98
I love the people there.
-
September 2022 by Nylah Dior Love
All of the staff at the bank are awesome but I wouldn’t recommend this bank to anyone! Almost every time I try to use my first foundation bank card to make a purchase it’s being declined ! And not for insufficient funds but because the bank wants to block each purchase from going through and label it as potential fraud! It gets worse , you can’t even get ahold of anyone to speak with on the phone to clear the issue! Happened to me when I went to buy an iPhone on apple’s secure website. Bank declined it. Had to call the bank and approve it. I’d rather my funds be at risk than deal with this EACH TIME! It’s frustrating. Forbid I’m in a situation where I desperately need to use my card cause I’ll be out of luck! Definitely not using this bank moving forward. And everything is so self automated nowadays! Good luck if you even think to consider this bank
-
April 2021 by FlyWithJordan Paragliding Lessons and Tandems
What a joke and a completely convoluted way just to access my account. As soon as I find an alternative I'm out of hereI'm trying to run a business and because these guys can't get their business together I have to keep calling different numbers to figure out what's going on. Haven't seen my account balance without calling in and over six months because they keep changing the login information. Now I'm asked to call for more help which wastes more afternoons when I should be conducting my own business. I've never had such an experience with a bank
-
June 2020 by Katzs D.
DO NOT BANK HERE!!! SAVE YOUR TRAUMA, TIME, AND ENERGY!! I opened a savings account in May 2020. I am fortunate enough to have a stable income from unemployment benefits during this Pandemic while living in an area with high Co-vid 19 cases. With that being said I had an account with Goldman Sachs, a Marcus Savings account because of the apr rate. Marcus Savings kept lowering the APR rate so I was looking for other accounts with higher rates and found First Foundation Bank on Smartasset.com. THIS WAS A HUGE MISTAKE. I made an initial transfer to open the account and continued to transfer for the following weeks every time I received a direct deposit from UI benefits. I ONLY HAD THIS ACCOUNT FOR THREE WEEKS. I logged into my account after recieveing an email that a transfer was unsuccessful in processing. The amount that was unsuccessful was the amount I wrote on the application upon opening the account. This amount I MANUALLY TRANSFERRED UPON OPENING THE ACCOUNT. The bank for whatever reason still automated this transfer THREE weeks after opening it. I logged into my account after seeing this email and was not able to on the website or the app because the website said I HAD NO ACCOUNT WITH THE BANK! NEVER IN TIME ON THIS EARTH HAVE I HAD A BANK TELL ME I HAVE NO ACCOUNT WHEN I PUT ALL MY SAVINGS. I COULD NOT SEE MY MONEY OR BLANCE I HAD NO IDEA WHERE MY MONEY WENT. I 100 PERCENT THOUGHT THIS BANK WAS A SCAM AND STOLE ALL MY MONEY. THE WEBSITE LITERALLY SAID "I HAD NO ACCOUNT WITH THIS BANK" Please do yourself a favor do not bank with this bank. IT TOOK SIX HOURS ON THE PHONE, EMAILS, TALKING TO THEIR CORPORATE OFFICE, AND HAVING TO ENDURE SPEAKING TO AN EXTREMELY NASTY AND UNPROFESSIONAL SUPERVISOR NAMED DANAE MCDANIEL WHO LITERALLY BEGAN SHOUTING AND GOT INTO A SCREAMING MATCH WITH ME. THEN SPEAKING TO A MANAGER IN A DIFFERENT DEPARTMENT TO SETTLE WHAT HAPPENED AND HAVE ACCESS TO MY ACCOUNT AND FUNDS AGAIN. I TRANSFERRED EVERYTHING BACK TO GOLDMAN SACHS. DO NOT BANK WITH FIRST FOUNDATION BANK SAVE YOURSELF THE TIME, TRAUMA, AND ENERGY. Never have I had customer service so MISHANDLED and unprofessional. I am appalled this is how a bank would do business and treat their customers at such unprecedented times. It was a complete disaster dealing with this bank and I can not believe how the supervisor is representing this bank, it is a direct reflection of the top of the chainline at this bank and I want nothing to do with anyone who conducts business this way. I am still completely disgusted. Even after complaining to corporate and a manager they did not bother to follow up. I would also like to add I was accused of fraud because they did not believe my savings coming from Goldman Sachs belonged to me. Was the way I was treated and the way my account was handled based on the Xenophobia of its employees based on MY LAST NAME???!!! Why would a bank make such claims? ABSOLUTELY DISGUSTING GIVEN THE POLITICAL CLIMATE AND STATE OF THE WORLD. DO NOT BANK HERE GO TO GOLDMAN SACHS!!!
-
January 2019 by Roxy G.
This is a great country little bank but the problem is they're closing down services for example, there ATM! Which I find very interesting because an ATM machine doesn't collect income! Or does it?
-
December 2018 by Jacque Weinmann
We have been going to this bank for almost 20 years. When it was First Mountain Bank and now First Foundation Bank. The ladies that work there have always been so helpful, always giving a smile, sometimes a little chat about each other's families. We've seen several retirements, several of the tellers move away and we miss them. I can't think of too much I'd want changed.
-
December 2018 by Michael Garrison
No atm cant call them on the phone switching cards messing up payments things arnt good here like they used to be
-
December 2018 by Jane Doe
The service is amazing...super friendly and professional...and they give out cookies and great coffee...everyday....the staff has the patience of saints....I could go on....but...the bank has changed...no longer great...They suck...basically...1 star for First Foundation
-
May 2018 by Debbia Allen
The service is amazing...super friendly and professional...and they give out cookies and great coffee...everyday....the staff has the patience of saints....I could go on....
-
September 2016 by LR Hall
Absolutely the best. I've been with FMB for 25 years in both Big Bear Lake and in Lucerne Valley and there is nothing else like it. They know me, it's old school banking from a time gone by. Compare the service here with B of A, Wells Fargo, Chase.... As long as I live in the area they are my bank for life.
-
July 2016 by Lovie Aguilar
Of all the banks that I've banked with, this is the most friendliest & helpful group of people I've dealt with.
-
July 2016 by jessica Renteria risler
Amazing group of gals! This bank has amazing employees and great service!
-
January 2016 by Tar Heel
So friendly, so nice and very professional!
