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March 2024 by Blake Dantzler
Is this branch still open? I'm seeing a different business on google view and need to find a branch to process a cashier's check tomorrow and want to make sure you are open before I drive the 5 hours (it might only be 35 minutes but with traffic these days you never know!).
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March 2024 by Niece
THEY NEVER ANSWER THE PHONE LIKE HOW YOU A BANK BUT DONT ANSWER THE PHONE AT LEAST PICK UP AND SAY PLEASE HOLD I UNDERSTAND YALL BUSY BUT THAT REAL RUDE TO JUST SIT THERE AND LET THE PHONE RING I SHOULDN'T HAVE TO REACH OUT ON FACEBOOK FOR A BANK SMH
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October 2023 by Angel Howard
I hate this bank. Not just the location but the entire institution is super trash. Most unhelpful and unmotivated staff in the world. The worst banking system any bank has to offer... You want to not have your deposits clear... Use this bank. You want to be overdrawn because they don't clear deposits from their mobile app.. Which BTW is TRASH too... Zelle is always down, this feature isn't working at this time... Yea put your money in this place, moron.
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August 2023 by Carmella Martinique Bonadio
Just used the atm after hours to deposit and you just have to insert your card on the little slot next to the door. Thought it wasn’t gonna work at first but it turned green and let me in to use the atm.
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May 2023 by Nevine Kamel
I am glad they opened in CA the Branch is not big but the people is very nice and there is no wait not that busy. PNC Bank delivers a top-notch banking experience. Their user-friendly digital platform, efficient customer service, and wide range of financial services cater to diverse needs. With a strong branch network and reliable online banking features, PNC Bank stands out as a trusted institution for convenient and secure banking solutions.
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December 2022 by Evelyn Perez
Very bad customer service!! Changing banks soon !!
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September 2022 by Nick Medina
This branch location isn't in a great location and didn't seem to have any management personnel on site when I visited. I drove 40 minutes here so I could close a an old account from years ago that I opened under a totally different institution that had since been bought out by BBVA and then merged into PNC bank.I came here and explained the situation. Told them clearly I wanted to close any account they had under my name. I was given back my 46 cents in my PNC account and the teller told me my accounts are now closed and I would receive confirmation in the mail.I still get statements in the mail. Phone support wants me to go back in to "close" the account, and that's if and when they actually take the call and don't hang up after a 30 minute hold.Stay far away.
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August 2022 by Scott S.
Worse bank ever especially for Black men. They practice discrimination, played the suspicious role of my company paying multiple contractors, these people are trained to discriminate against Black males. They froze $15000 then rescinded a $4000 line of credit, closed my account all in the same day. Refuse to give me my statements to this day.
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July 2022 by S K Aleksandrovich
It's early thursday morningstuck in the post office lineclerk said "your card is FUBAR'd"now I'm struck on hold til nineand after endless hasslea CFPB complaintI made a new account elsewherebut the Hyrda said "no you ain't"Last thing I wanted, was tobe here anymoreI had to get my money outI had to hit the door"Relax" said the Hydra"We are programmed to receive""You can log out any time you like""But you can never leave!"
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May 2022 by Michael Torres
Customer support is useless! When they say they will call you back they don’t! This is the worst bank I have ever been with
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April 2022 by D Boy O.
Very different than other banks. Claudia is very knowledgeable and friendly super professional. Thank you Claudia
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February 2022 by andrew edwards
Claudia Chotto was phenomenal!I was a BBVA customer that was absorbed into PNC and I was having trouble navigating the changes. Ms.Chotto met me in-person and was warm and very helpful with all of my questions. Ultimately PNC wasn't competitive enough for me to stay with them, anyone above the local branch level was dismissive or unhelpful. If you need help, schedule an in-person appointment instead of playing telephone tag with the larger offices.
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November 2021 by Vondagreat
PNC is one of the largest investment banks in the world and this location doesn’t represent that at all I’m understanding about the transfer from BBVA to PNC but this location has always been a bank along with its employees so I’m expecting a higher level of banking experience from them, said no my problem did not get solved
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October 2021 by Jen R.
Not sure why it's saying I'm in Arlington, but I'm LA based.... PNC took over BBVA and everything was supposed to be finished rolling over today. I tried to log in and nothing was working well. Their phones are down for their main customer support line, but I was able to get through to this branch, which is the only one anywhere close to me here in California. While it took a while, I spoke to Natalie and she was able to get me logged into the account and get me access. While the whole situation gets as few stars as I can give it, Natalie deserves 5+
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September 2021 by Liliana H.
Love this Bank. Love this Branch. I have been banking here for almost two years. I opened my personal account in the Branch and do list of my banking, including check deposits) online or via the mobile app. The staff is always courteous. Whenever I have found a discrepancy on my statements, I just call the customer service numbers and the issue is resolved. I am headed there next week to open up my business account. I have tried to "top-rated" online business banks. Both left me dissatisfied. So I am going back to the Bank that I can trust and has won my loyalty hands down. I have seen the negative reviews and I don't want to discount their experience but usually the negative experiences I have witnessed are by those that are in a hurry, upset because the teller will not perform a task against the bank's policies and procedures, upset because there is a hold on a check, or just having a bad day and want to share the pain. Lol. I worked in banking previously. Although, I did not work in the Branch, I visited the Branch daily and no that their compliance policies were just as numerous and sometimes inconvenient as my department. The BBVA is now part of PNC. I hope to experience the same level of service I have come to appreciate over the last 21 months.
