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March 2024 by Jorge A.
The customer service was horrible. I would not do business here again. The vehicle are a mess and the ladies helping have an attitude and smell like they just smoke weed before coming in to work. They two guys for sure did they did care.
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February 2024 by Hec Rodriguez
All the locations of U Haul are the best in the West coast
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February 2024 by Isaias Peñaloza
Best customer service excellent perfectly perfect job in Lynwood as always.
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February 2024 by Brian Carabajal
The female Aileen is very rude and unprofessional shes a scammer says lies and adds stuff to your contract bewareId stay away from this long beach location!ScammerScammerScammerAlert
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February 2024 by Luis Carrillo
Employees should smile more when customers pick up or drop off equipment
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January 2024 by Miyoshi M.
The worst experience ever!!!! I made a reservation online, and I go up to the store. I tell them I have a reservation. First thing the representative says is you have to scan a QR code and download an app and everything has to be done on your phone. We cant do anything on our end its all through the phone. So then I have to spend time downloading an app that I'll most likely never use again. I allow all permissions, but then it still does not work. 15 minutes spent just trying to get the app to recognize my location. The representative had me restarting my phone, using the browser website, allowing multiple permissions to access my phone, just to access a vehicle that I already reserved online. Eventually, after a long battle, it finally recognized my location. Then, after more time of having to take a selfie, a picture of my id, fix my information, I also had to wait for verification. By that time, I was fed up with the lack of real customer service. I ended up just canceling the reservation. I spent damn near 40 minutes trying to access something i already reserved online, when your staff could have easily checked me out in 10min or less. What if I didn't come with a phone. What if I just printed out my reservation confirmation. What if my phone died. What if I have a cheap ass phone with crappy data. Does that mean I won't be able to rent my reserved vehicle. Uhaul, everyone is not tech savvy. Why you make it so hard when it don't even have to be. It should be an option for one of your employees to assist if we don't want to go through the phone process.
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January 2024 by Shauntanette Davenport
The app recommended this location! I stop using the location due to the poor customer service I’ve experienced in the past!
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January 2024 by El vic C
If i can give u guys a negative star i wouldSpecially this. Guy named. Kevin look for. Any reaso. Y not rent. Me the trailer cause. Me time n money I was there renting. A motorcycle trailer. Arrived. At 8 left. At 11 with nothing they cancel my order because. My ligths werent. Working took off piss offf uhaul was last person to touch my wiring a heavy set man said maybe the freeway mess it up went home. Had some one look up wiring. Came back 4 pm now there was 4 trailers. N they were all reserve. Thanks to heavy guy that cancel my order now i came back mondayGuy plus. My wiring. N it was. Working there. Was nothing wrong. They had me looking for a fuse box but the uhaul wiring has blicking led ligths that tell u the plug is working the person there. Dint. Care to check after. 3 trips i finaly got a trailer. My ligths work. N i can say that dropping off was the only best experiece i had thereThe two male african american help me out he was cool n the girl that did my reservation was also friendly n verry politeUnlike the other teams. Being. On their phone rather than helping customers
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December 2023 by Michelle Martinez
I was charged for supposedly not filling tank how I was supposed to leave it at, but thankfully I took pictures of mileage and gas tank level before returning it. I am a regular customer and it’s very disappointing to experience dishonesty at this location
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December 2023 by joe samaniego
Gaston has terrible customer service etiquette.Extremely rude. Does not listen or care to what a customer has to say. Charged my card without permission!
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November 2023 by Jimmy Martin
Worst Uhaul ever!! Don't waste your time or money going here. This location needs to be shut down for lack of professionalism and several other reasons!
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November 2023 by Armando C.
I originally reserved my rental at the Atlantic Blvd site in Lynwood. The manager there was very rude and disrespectful and entered into a cussing competition with me. She cancelled my reservation and then red flagged me from renting at any other uhaul until I called the e-alert team and MSO to remove the flag from my name. Needless to say I hope Myra from Lynwood gets fired. I have her on video
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October 2023 by Pavel Arauz
Really chill customer service. Felt like friends
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September 2023 by Kevin Quintanilla
Honestly all the staff was very helpful and very efficient. All my questions answered. And made my process easy.
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May 2023 by George Block
Always great service stopit. You must work there .3.3 lol they steal .
