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March 2024 by Johanna P.
Not open on Saturday ! ............. I drove all the way here because Yelp said it was open and it not !
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February 2024 by Lahat Q.
Always slow service every time I come no matter what time of day you come to this bank the wait times are ridiculous!!! always 1-2 tellers working extremely sad
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February 2024 by Maribel Espinosa
Horrible customer service, especially Miss Jennifer Soto. Zero tact with customers.
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January 2024 by Jose Peña
Long wait every time alot employees two bussy doing something else
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September 2023 by Jose Silva
I'm costumer for many years and the trade in this office is terrible worse service they may me think to closey account in wells Fargo bank ??????
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July 2023 by Javier Posadas
the security person is very disrespectful and a very unpleasant comment.
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March 2023 by Sarat Varghese
Same as every other reviewer. ONE Teller always here.Plan at least to spend 60 minutes waiting on line.It has never been less than.Terrible experience and leadership here obviously knows about this.
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January 2023 by Yaritza B.
Given the fact that this branch is understaffed, it's still a great place to bank. The staff here tries their hardest to help and keep the customer happy. There is only so much management can do when it comes to staffing. People that complain here, complain because they don't get their way. At the end of the day I see everyone trying to move the line. They have ATMs, so if you don't have time to stand in line use them. Stop being rude to the staff, and appreciate that they go to work everyday to serve you. Treat people how you want to be treated and how you would want people to treat your loved one.
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January 2023 by Fernando N.
The worst place to do business i have my business account here but i still coming cus sometime i need changes small bills and it's take me more then 35 minutes on line to do a 2 minutes transaction
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December 2022 by Pinky T.
It doesn't surprise me at all that this branch has this rating. I went in today to withdraw a partial amount from a CD account I've had for 3 years and it matures on the 31st of this month, which is 2 weeks away. My dog needed urgent surgery and I went in to this branch as he's getting his surgery done, on the verge of dying to get 2k out of the CD account that I have 20k in to be able to pay for the surgery. Vet bills are pretty expensive and I had already emptied my checking but just needed that extra 2k to be able to pay for it. And this branch denied me from getting it even though I have a checking account because I lost both my card and my ID last week when I lost my wallet. Yet they were able to let me withdraw money from my checking no questions asked. I had a copy of the dmv temporary license replacement on my phone but they said they needed a physical print out, while I'm there crying my eyes out because I have my pet dying, and they had no empathy whatsoever knowing I won't get my actual physical ID until 6 weeks from today. When I called the customer service number even they felt bad because they really tried to help but they couldn't do much since it is all up to the branch. I was on my lunch break trying to save my dog from dying, and they couldn't even be humane enough to try. They just told me no. I get to work a mess, and had to be sent home because I was a mess knowing my baby would die because I couldn't get my own money to pay for it. But I left work after they sent me home, and went to a different branch. And they were the most understanding, loving people I could have ever met today. They verified my checking account, went over the early withdraw fees, and under 5 minutes I was on my way to San Diego to pay for the surgery. And now he's home recuperating and alive. I will NEVER step a foot on this branch ever again and I will make sure everyone I know knows how horrible they were to me under my situation. This branch shouldn't even be open. How can they even be open and consider themselves someone that we can trust our money to? It's a joke. I have never felt so powerless and beaten down as they made me feel today. I wish I could give them 0 stars.
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December 2022 by Mina A
Currently standing in line .. it’s been one hour. Only one teller for 25 ppl. This is the worst customer service I’ve ever seen in my life! Bank managers, region managers really need to step it up and hire more employees!!! This is absolutely outrageous. This branch does not care for the community
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October 2022 by Vee T.
Why do you only have 2 Tellers? Every time I come here there's always a long line. Get more tellers. 0ver an hour in line. Why aren't the Managers helping with the line?
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October 2022 by Joel Escobar
This WF is a the worst location and obviously they don't care about the community. They don't deserve the business since it's been reported numerous times that they don't have enough tellers. Piece of advice to new customers - look somewhere else. Show up today and they had one tellers for 22 people. Shameless! Can't give a zero but you deserve it.
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October 2022 by hi there
Only one teller on a DAILY BASIS. This is ridiculous. The tellers are overworked. There are currently 5 people in the back and only one teller. I have been here for over an hour and a half and still not half way through this line. Management needs to fix this ASAP.
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October 2022 by jaime ochoa
Allow one hour and a half to deposit. No people working in this bank.