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September 2022 by Juan Armenta
Went into the branch earlier trying to get a new account for my mom approached the counter and Samantha was rude told me they only do appointments I said so no walk in and she said sure it’s going to be a 3 hour wait that’s not a way to treat a new customer. She said we would be there up to 3 hours or more that’s so wrong. Never expected bad customer service cause in Clovis the staff is amazing first and last time I will visit EECU in Madera because of Samantha’s rude attitude.
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July 2022 by Richard. Mcintyre
Have been with them for almost 20 years they do a great job don't cost you an arm and a leg for all their services
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July 2022 by Mark Finn
Great place and awesome personal, always very helpful
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July 2022 by Leticia Medina
I love my bank...great customer service, never had any issues ...thank you EECU MADERA !
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June 2021 by Rachel Garcia
Always answer your questions and if their not sure they'll try to find the answer for you.
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April 2021 by Billy Batson
This EECU location is the best out of all the one's I've been to. The staff here are so nice and helpful. The 2 atm's located outside are always busy most days, which is why it's better to go inside. I enjoy every interaction I have while going in here. Never been disappointed, even if it's a bit of a wait, at least it's air conditioned inside lol.
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March 2021 by Lena Garcia
ATM functionality is a hit and miss at this location. Trust me, it’s very inconvenient.
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December 2020 by Julia Bobadilla
You guys need to work on your customer service skills. If you don't like a job in which you have to treat people nicely then why have it? First of all why do you guys have the security guard asking why I'm here? That's just plain rude. I have never gotten treatment like that while walking into any other bank. On top of that there was an employee you greeted other people and not me while I was first in line which felt very passive aggressive. And finally the clerk who was attending me needs a bit more training. She went without telling me how much my coin deposit was until I pointed that out to her. Also, the ATM machine outside wasn't working. Seriously, do better Madera.
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August 2020 by Bryan Smith
I cant believe this branch would tell a customer that they have bad relations with a certain dealership when this branch never gets used by us cause there would be no need to but clearly some customer service training should be implemented as well as some professional ethics and relations.
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June 2020 by Arlene Sauceda
Everytime I go in excellent service
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February 2020 by Nelson Diaz
ATM is frequently out-of-order. I started going to the Fresno branches due to this issue.
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November 2019 by Cali Nana
I've been a customer for several years and have always had very good service by all the clerks. What people need to understand is the employees aren't robots and have lives outside the bank. Have you never had a sick child up all night or a dying parent or maybe a cheating drunken spouse??? You never know what another person may be suffering thru, so instead of being so negative and judgmental consider what that clerk may be going thru and have a kinder more compassionate heart and some empathy for the risk they take even working in bank nowadays.
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October 2019 by Beto Beto
They have employees who are clearly not happy with their job. Posting about customers who talk to them in spanish and clearly stating how they feel about them in a negative way.
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September 2019 by Oralia Aguayo
I visited this branch today, didn’t feel as if Kassandra knew what she was doing. She seemed confused relating to my issue and took awhile to ask for assistance and when she finally did the woman in the cubicle came out and didn’t greet me. A smile goes along way it’s too bad people who work in a professional field aren’t trained to serve their customers with a good attitude.
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September 2019 by Alex Pinedo
Natalie is the best. She is always so nice and helpful :D
