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November 2023 by N Mattos
Horrible customer service! We turned our Jacuzzi into a saltwater spa. Drained, cleaned, purchased new filters, net, etc. Purchased Norton's Salt. Noticed when we opened it, it was brown and clumpy. When we put it in, brown foam started floating. Long story short, all you have to do is google Norton salt, it's dirty! It made my clean spa water phosphates go from zero to 4653! I have never heard of phosphates go so high. The same day I tested my saltwater pool, they were at 200. So, I have a 370-gal spa at 4653 and a 19,000 pool at 200...yikes! Called Leslie's spoke to the GM Judy and explained. Went to pick up Leslie brand salt since we have to re-drain and start all over. She CHARGED US FOR THE SALT! UNREAL! You already charged me for dirty salt. Are you reimbursing me for the products I wasted? And the new products I have to put in the fresh fill? Honestly, I have seen it first-hand. That store's ONLY concern is SELLING PRODUCTS! She even did a test, with the salt in the store, in front of my husband and saw for herself they are selling DIRTY SALT! But she had no problem charging him for it when it came time. I am just shocked by the customer service at Leslie's. I guarantee another thing, Norton salt is still sitting on the floor for purchase! The attached pictures of our BRAND NEW filters. This is what that Norton dirty salt purchased at Leslie's did to my NEW FILTERS! The one that is the worse is the intake filter of course. That is only about 1 week in the water no wonder my phosphates were 4653! Now we have to clean those filters, re-drain the spa, etc. Thanks Leslie's! Glad you also SOLD me another bag of salt to make it right.
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September 2023 by Albert Prado
Judy has been very helpful.She's very funny.I call her Judge Judy.
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August 2023 by Shaun M.
Snarky, rude and unsociable! Amanda, the manager must have been having a bad day. I will not go back!
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February 2023 by melody kragie
Judy has the best customer service, and is so caring about question, answers, what ever your needs are!!! Nice to have someone who really cares!!! Thank-you
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December 2022 by Elena Martha
Was there 4 days ago to have my water tested. Judy (general manager) was very helpful and friendly. She is very knowledgeable, not all associates are.
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October 2022 by Tamara Irwin
I bought a house in May and the pool was green and full of algae! I hired a pool guy and he he swindled me out of $4000 and he still didn’t clear the pool. I went into Leslie’s Pool in Madera and after working with Judy the manager she advised me what chemicals to use and after a few weeks my pool was ready to swim in! I still go in every few weeks to have the water tested and get Judy’s recommendation in maintaining the pool and purchase the needed chemicals. I want to say how professional and knowledgeable Judy is I couldn’t have done this without her help! I’ve been in the store when there’s been many customer’s and have been so impressed with Judy’s ability to multitask and take care of everyone! Good job Judy, I can’t thank you enough!
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July 2022 by Eileen Martha
Was there 4 days ago to have my water tested. Judy (general manager) was very helpful and friendly. She is very knowledgeable, not all associates are.
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April 2022 by Mommy & Kimberly's Adventures
So many nice finds very nice n clean organized n employees very nice n helpful
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April 2022 by Ana Gomez
Nice and very friendly
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January 2022 by Kammerer Janice S
perfectly made..
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August 2021 by Matthew k
Judy is alway very helpful.
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August 2021 by Shanan P.
So I had a major problem with my above ground pool and I went to get some supplies and low n behold they were out of the flipping frog but the best part about it was the person that was working there told me don't buy a filte.r don't go by a vacuum cleaner she told me exactly what to do to get my dirt out of the bottom of my pool and did not let me waste my money on something that did not work she was awesom.
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July 2021 by Ceirra Thomas
My husband and I took our two toddlers into this store to get advice from the manager about what to get to keep our small inflatable pool clean. She was very helpful and was ok with our youngest (2 year old) literally running everywhere including behind the cashier's desk....Helpful and personable staff.Highly recommend.
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June 2021 by Marianne C.
Leslie's is the bomb for getting your pool clean. My pool was bad. Green bad. It did take a week of treatment but worth it. Judy, the store manager, is extremely knowledgeable, helpful, and a character. Friendly service. I was buying my chemicals from Home Depot or Lowe's. You may pay a little more at Leslie's, but you get what you pay for. No one at the other stores are going to test your water and sell you only what you need. I highly recommend. I wish I had a before picture.
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May 2021 by Chibi “Babivegita” Shinigami
Just an overall average store. Nothing amazing and nothing horrible.
