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August 2023 by Joye Singh
It was too crowded.
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August 2022 by Brittany B.
Such a great hospital! I have taken all my dogs here and it's the best! They treat Willow so well here. I will never go anywhere else.
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November 2021 by Leaving F.
Amazing service. I took my dog here for a follow-up after visiting an emergency room because my dog got bit by another dog. They were so friendly and had excellent covid procedures. A young man named Thomas helped me. He was so gentle with my fur baby, and made sure he answered my questions, and explained how the visit would work due to the pandemic. I waited in my car and had a doctor call me with the results, and Thomas gently brought my doggy back to me. So grateful for their service. Also, the price was very reasonable, and the one charge included an additional visit to get her staples removed. Plus, they were able to get me an appointment quickly. Very grateful for them.
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November 2020 by Justin A.
This place should be the last place you take your pets two Took me all afternoon to put down my cat they don't listen to you they think they know better than you don't go there unless you have to
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August 2020 by Amanda C.
Can your office staff be any more unprofessional? I highly doubt it. If your front office can't keep it professional. you definitely will not be able to keep clients. I recommend getting new staff for your office. Maybe you could keep clients and have a better reputation.
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June 2020 by Jeremy C.
Well you lost a 10 yr customer today. My dog had a abscess surgery here years ago so we need to have his glands done regularly. They will not see my dog, but the other Vet in town will. So I will give them my business since they care about the well being of pets. Another issue is my dog has had allergies for years and we seem to go back every year or two when his allergies get bad. This time he went on 4/13 for treatment cost $600. No follow up just one phone call the day after his appointment, and the lady at the office told me over the phone today they did there part -Now they want another $35 to see him for the same thing when he just needs more medication. BUT they won't do his glands at the same appointment or anything else. What a joke! Get your s*** right Madera Animal Hospital YOU just lost a longtime customer. Madera Veterinary Center can have my business now..
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June 2020 by Kamy M.
Well, I've been wondering if I should leave a review here since last year's debacle and I've finally got the courage to do it. At first they were great! If you have small issues they're okay but lord... I was ignorant and later I regret ever bringing my cat there.Here's my main issue with this place. They don't inject your pets properly. Updated protocols say that every pet MUST be vaccinated on a limb or something that can be amputated later if the vaccination causes Feline Injection Site Sarcoma FISS (a super rare but effed up cancerous tumor with a high reoccurrence rate). Well guess what happened, my favorite cat who's the sweetest thing in the world got FISS and what's heartbreaking is that they injected her on the side of her chest. Luckily, I caught the tumor early and to be fair, they did her surgery fairly quickly but god... if only they didn't inject her there. After the surgery I would go back repeatedly, I would find new lumps. It was because the surgery scar was so bumpy and horrific I wasn't sure if it was a tumor or part of the scar. On those days I could tell that I was annoying them because I was a nervous wreck about my cat. Though they were sick of me they didn't charge me again so that was nice of them.One terrible thing is, when they let me know what the diagnosis was, they didn't bother to sit with me and explain everything. I had to find a different vet in Fresno (the cat hospital) where the vet did her research, took her time, explained everything to me and patiently listened to my concerns.It's been a year and my cat had a surgery in March at a different vet (it was a lipoma thank god!) and tomorrow she's up for another surgery because I can't tell if the new lump is actually scar tissue or another tumor.This veterinarian center costs me thousands and thousands of dollars, grief, anxiety, and I've cried on multiple occasions because they gave my cat a freaking cancerous tumor on the worst area imaginable. They didn't even bother to contact the vaccine manufacturer to report it because she had multiple shots that day.It kills me that I agreed to vaccinate my cat thinking that I was doing my best to protect her. I check her for bumps almost every day and it breaks me when I find a new one or something that suspiciously feels like one.If you're reading this, please do your research on where your pet should be vaccinated on their body. Make sure the vet knows about it and if your cats are purely indoor, not to get pressured to vaccinate them over and over.Now I don't know if they'll ever read this but I hope they learned from what they did to my cat who is so friendly and kind.Also, I'm writing this in a very emotional state so it's going to be a biased post. Will this post make me feel better? Doubtful. But maybe someone out there will read this and learn from these mistakes. If I prevent another FISS case that would be wonderful.
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March 2020 by Diane Conigliaro
Loved there system, my Sara had to have another blood drawn.
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January 2020 by Travis G.
I have taken my animals here for 10 years now and the staff have always been friendly, helpful, courteous, and caring towards my pets. They have gone out of there way to help my pets when I have had to bring them in for emergencies. And when I have had to make the hardest decision any pet owner has to make they were understanding and gave me plenty of time to say goodbye. I will keep coming to this vet to treat my animals.
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January 2020 by Juliana L.
PLEASE DO NOT COME HERE IF YOU ARE LOOKING TO SAVE YOUR ANIMAL's LIFE AND TIGHT ON MONEY! Not only are they inadequate and not intelligent enough to even help animals they are good at stealing your money and leaving you with NO ANSWERS but just guesses...if you're thinking about taking your CAT... please don't... THEY HAVE NO CLUE ABOUT CATS! they misdiagnosed my cat with a tumor OR plaque disease in their words, prescribed him medicine that was KILLING HIM and even did X-rays which they DONT know how to examine them and will offer to send them to a 'specialist' for $109 on top of the $98 JUST TO LOOK AT IT because they HAVE NO CLUE and the saddest part is they wouldnt send my cats medical records to another vet that's more helpful AND CLEANER. They don't really CARE about your animals.. only your money... I'm furious.. I had to put my cat down because he had FIV!! and they didn't even offer to test for that in the first place after I told them he got into a cat fight..... I plan to alert PETA on them... a nurse who used to work here HAD to quit because of how they take care of the animals and how they CON people... I had spent $1000 dollars in a week... and I am heartbroken and in pain over the lost of my beautiful boy because of their misdiagnosing...
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January 2020 by Darlene R.
I am very upset with place. My husband decided to take our beloved Bella here because it was closer than our regular vet. On December 7. 2019 she was diagnosed with mestatic lung cancer and we decided to keep her comfortable in her last days. She was still eating and drinking and didn't seem to be in any pain. Her neck was swollen with fluid and she was put on prednisone. By January 6th, she couldn't breathe. My husband took her in to see if they could drain the fluid. They told him there was nothing they could do for her. He decided to have them put her to sleep. I rushed from work that day and got to spend maybe 5 minutes with her. We decided upon cremation and she was sent off. I googled the d@d cremation services that they use. They have the same address as an animal rendering plant. I immediately called to see if it was too late to change our minds. Luckily we were able to get her back. I was disgusted when I seen they had not even bothered to give her the dignity of cleaning her up. They just put her in a plastic garage bag. I hope no one else takes their beloved pet there.
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December 2019 by Esther Arroyo
very nice employees. they answered your questions.
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December 2019 by Art Armiento
Friendly staff no long waiting time and they were nice to my dog
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August 2019 by Alyssa R.
I adopted a cat from the shelter 4 months ago. He was very old and had a corneal ulcer in the left eye. I took him to the vet to see if there was anything else going on a month ago and he barely even acknowledged him. He did not weight, check his temperature or check his heart. The vet was just concerned about staining his eye to "verify" it was an ulcer. 3 days ago my cat died suddenly when he was perfectly fine, he was eating, drinking and purring. I looked it up online and the only thing I can find is my cat having a cardiovascular disease that causes sudden death. If I took my cat to the vet a month ago they could have caught this by checking his heart, even if they would have not been able to do anything about it, they could have warned me. I don't think they respect cats as much as they took care of the dogs. When the price of the check-up is the same I expect the quality and the procedure to be the same as well.
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May 2019 by Jackie S.
This was ONE of my worse experiences ever. I adopted a dog and was given a wellness coupon for a free exam for my female dog. I took her to Madera Animal Hospital for wellness check. 1. Front desk clerk took my License and held on to it because she didn't feel like getting up walking over to copier. 2. The DIRTY scale used to weigh dogs was over in the corner in between chairs and other patrons. 3. I don't know who took her temperature. A woman walked in the room and stated she would be taking her temp in butt and asked me to hold her head. She never asked her name or my name AND she did not identify herself. When she was done she said doctor will be in in a few minutes. 4. Doctor comes in 10 - 13 minutes later and shakes my hand. Never asked me my dog's name. Only asked how he could help me. I told him I adopted her and wanted to get a wellness check up on her. I asked him if she ever had a litter he said - you can tell by looking to see how long nipples are. HE NEVER LOOKED! I said her breath stinks. He said she need to have her teeth cleaned! He looked in her ears and that was it! He never looked at Princess! He did not call her by name! And, he barely touched her. I will NEVER take her back to this nasty unclean place! They don't like animals- obviously. So I'm gonna assume Princess is fine and I have to make her an appointment for an exam by a real doctor who actually cares about animals and who is not so interested in shaking my hand as he is in attending to my dog ... smh Worse experience ever next to the vet on Schnoor - they are neck and neck
