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April 2024 by C Wooten
I tried to call a pizza In Knowing they close at nine and It was exactly eight o'clock Which would be plenty of time for a medium pizza. I do understand the process and time it takes to close I worked at a different location All throughout my high school years So I know the process. I had to call three times, The first time I was put on hold and the girl never got back to me So I called again, The second time i called the girl acted like she couldn't hear anything i was saying so she hung up. Then the third time I called the same girl I spoke with both times was completely rude and sounded upset that I was calling for a 3rd time So I told her just forget about it And will be taking my business elsewhere. I find the customer service that I had gotten was completely unacceptable And this needed to be brought to attention Because my personal opinion She just didn't want to take the order Because they were closing soon.
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April 2024 by Phil Goad
They have a good calazone
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February 2024 by eta avila
I have a complaint on your Madera Ranchos restaurant my kids go to school there in the Ranchos and I have called multiple time to order pizza for my kids there and with no problem it gets delivered to Liberty High school and Educational Options which are right next to each other, after I paid for the order the girl that took the order was rude and snotty and said they can’t deliver to 2 different locations, which I had told her I had done it before and with an attitude she said no it can’t be done unless it’s a pick up not delivery. She then puts me on hold for a few minutes she then gets back on the phone to say that depending on the driver if they are nice they will take them to the schools. I don’t think this is good service when I’m paying for delivery fees along with getting your company business I hope this gets fixed in the future because as of right now I no longer want to order food form this place.
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January 2024 by Robin Boulton
We have had our Bikers for Christ meetings there a few times and every time the service and the food is awesome! Thank you!
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January 2024 by John-Reed McDonald
Just THE BEST pizza around. Awesome local owners and amazing pizza. Run, don't walk, to get there.
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January 2024 by Martin C.
Pizza factory has not updated their yelp menu Prices I ordered some garlic bread through them and they charge double of what the prices are on the Yelp. I told the lady at the counter when I picked it up they need to revise their prices on yelp, but they said oh I'm sorry-and I said they need to honor the prices on Yelp but they don't and they will not . so I will not honor myself to go there and buy their pizzas or anything else. I guess the customers always wrong.
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January 2024 by Anna L.
I love coming here, Food is fantastic, A great amount of toppings on the combos! Autumn the kind lady at the register always greats me and my husband and leaves us with a smile on our face that girl makes my day every time i come in! The whole crew is always saying thank you when people walk out the door to leave. The salad bar is always very clean and a lot of options! The dining room is very welcoming. The boneless wings are so good try to buffalo! And last but not least they always give out ranch!
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December 2023 by Kristin S
Wonderful pizza place, excellent service. When we ordered an additional order of Cinnamon stix, they offered to keep the pizza and pasta we previously ordered to stay heated in the oven for 10 minutes. Thank you so much, they do so well for the Madera community, and as a Riverstone resident, I'm impressed and this branch is a new favorite of ours.Kid-friendliness: One time, we walked in to the place and noticed they held a pretty sizeable birthday party for kids, could be for a school function at night.
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December 2023 by Jose Alvarez
Nasaret's service was absolutely phenomenal. Additionally, Zeke was unbelievably polite and made a delicious pizza with all the toppings I wanted. I'm extremely impressed with the speed and service of this location.
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December 2023 by Melissa H.
This place is awesome! I came in last night and the lady at the front i believe she said her name was Autumn was VERY sweet and helpful. I ordered 1 Large combo which she said was popular and it was sooo good! It was a very nice restaurant. Huge thank you to Autumn for being the best.
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December 2023 by Catherine Trevino
Very good pizza! Had the pepperoni special and it was Great!
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December 2023 by Clayton Casner
Excellent pie, most excellent staff and cold beer what more could you want?Kid-friendliness: Super considerate staff. Keg was tapped out so they complimented us another pitcher to make up for it. Chill and personable even while dealing with all the chaos of oncoming custom orders.
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December 2023 by ar bee
It's not a great place for dining in. Noise is coming from everywhere. You'd have to speak louder to talk to someone in front of you.At the time of this writing, the average loudness of this place is 73 decibels, max loudness is 88 decibels, and the peak loudness is 91 decibels.
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December 2023 by Chris Coleman
This was an absolutely excellent experience! The staff greeted me when I walked in and even though it was near the time of close, they still made me a pie and the bread twists that I ordered! It was so nice to actually walk into a traditional and literal pizza factory and see the dough be hand tossed with care and precision, as well as treated with a sense of inclusivity and welcoming demeanor. I definitely recommend giving this place your business with the current staff that is there. The guy with the beard was really cool and he was very genuine and asked me how everything was and I couldn't say enough about how well the product was! Please support your local Pizza Factory off of avenue 12 in Madera! It's worth the drive, the time and the deliciousness!Parking: Nice and decent sized parking lot to accommodate multiple parties.Kid-friendliness: Definitely kid-friendly zone with an arcade and a party room for rent!Wheelchair accessibility: Definitely caters to wheelchair access!
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December 2023 by Maria
I usually order pizza for my son and friends at Webster Elementary . I can count on their great service . There pizzas are very good!