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December 2023 by Myra Ratcliffe
Professional and prompt service.
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November 2023 by Chuck Miller
Staff and ownership go out of their way to be patient and provide education to the customer. My only complaint is that they are only open while I'm at work. I need them on the weekend
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August 2023 by ethan wilber
Was moving out of state prepping to sell house. two previous pool companies did horrible job. Mario came in and saved the day. Pool was nicer than it had been in 8 years. Thank you.
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May 2023 by Nathan S.
These guys came out and did a great job redoing the PVC for our new Pool Filter and on such short notice at a great price. I would know because I called around. Lol. They were able to get the job done the same day they came out to check out the repair and now we've got a fully functioning pool again. Thanks!
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April 2023 by Janie Torres
Had my pool service today by Mario he was very polite, knowledgeable, friendly gave us the difference option we had. He had the old motor and filter removed and the new motor and filter installed within the hour. Our pool is looking better by the hour it will be ready to use soon. Thank you Mario??
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April 2023 by Ruby O.
So grateful to Jon and his crew to get our pool in working order again. After about three months of the pool pump giving out. The pool was not as clean as it should be. Took one call to Wight Pool to come out and upgrade our pump and get it working again. We were so exciting to see the pool so clean again. Super nice people and I'm glad we called them. Thanks again.
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January 2023 by Laura Salazar
Unprofessional. Escalated a situation related to service. A male I assume was the owner talked down to me as if I were a child. Do not recommend! Poor customer service!
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January 2023 by Traci M.
Highly recommend this honest Company! Our home warranty AHS sent out a different company who got our claim denied because of a bogus reason of our pool motor being a single speed (don't fall for that if you are told similar)! Jon of wight water informed me of this common ploy to get AHS out of paying an expensive claim, I did as he recommended with AHS Mario of Wight water came out and got AHS to cover the broken motor. And he was able to fix it same day! Mario even cleaned our DE filters before leaving. So thankful to Wight Water!
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January 2023 by Laura S.
Unprofessional. Escalated a situation related to service. A male I assume was the owner talked down to me as if I were a child. Do not recommend! Poor customer service!
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April 2022 by Samantha Jimenez
John is the owner and he is not worth your time. I was told the monthly pool service would be $120-$165 with an $85 deposit to keep the appointment. That was a lie.I apparently have to replace the entire pool pump, filters, and motors before any continued service is fulfilled. So I paid $213, not $165, for a one time chemical dump with a vacuuming and no one will be back to help.John was informed of my frustration and proceeded to say that my pool is "a hole in the ground," nothing works and he can't do anything until I pay $1588.90. He said I was yelling at him and acted like a child. I'm pretty chill, but this was crazy! Nothing is broken, just old! It all works, but apparently it all has to go! I don't get why people can't just help people. Please don't waste your time, especially your money. They said my pool wouldn't be clear because of the current equipment. The water turned blue and clear regardless. So they don't know what they are talking about. I wasn't even given a list of the chemicals used. My lawyer said not to let my dogs out until I have another company inspect the work.Update:Spoke to a lawyer and because the original agreement was not honored, consumer rights were violated and therefore considered fraud. Will update more with time.
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September 2021 by Nancy M.
I love having a pool supply and repair company in the Ranchos. They exchanged out our pool light and are very helpful whenever I go in with questions or pool concerns.
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September 2021 by Orianna W.
I was so frustrated with a green pool. First time pool owner here. Mario came on time, had all the supplies on hand. Not only did Mario clean my pool but he also answered any question I had, went above and beyond to explain our pump....label our pump and show us all the ins and outs for a healthy pool. Getting serviced in the Mountain area is difficult....we are thankful for the expedite service, our clean pool and the knowledge we know now! I will definitely be visiting the store and continuing my monthly services!!
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August 2021 by M Turel K.
Love the entire staff! And Mario is amazing! I was connected to Krystal after i filed a claim with my home warranty because my pool's filter motor/pump gave out (middle of peak pool season!). I was in a bit of a time crunch too as this happened right before my daughter's one year old bday party. Mario came out, was able to have a replacement approved by the home warranty within a day, and his team actually got me an even better pump than mine... with variable speed and a display! He installed it very quickly just a couple days later. He's incredibly knowledgeable with pool parts! While testing it out, we actually discovered another leak in the pipe system that had nothing to do with this issue that he quickly repaired for me too. All with days to spare before the pool party. I'm very grateful for their service. Thank you guys!
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August 2021 by Turel K.
Love the entire staff! And Mario is amazing! I was connected to Krystal after i filed a claim with my home warranty because my pool's filter motor/pump gave out (middle of peak pool season!). I was in a bit of a time crunch too as this happened right before my daughter's one year old bday party. Mario came out, was able to have a replacement approved by the home warranty within a day, and his team actually got me an even better pump than mine... with variable speed and a display! He installed it very quickly just a couple days later. He's incredibly knowledgeable with pool parts! While testing it out, we actually discovered another leak in the pipe system that had nothing to do with this issue that he quickly repaired for me too. All with days to spare before the pool party. I'm very grateful for their service. Thank you guys!
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February 2021 by Kenneth Latt
The best pool service in Fresno/ Madera. Very accommodating. Use them at least twice a year for filter cleaning and other service calls as needed. John and Mario being providing excellent pool service for more than 10 years. Great job guys.