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October 2023 by Kathleen
Our local dealer has always been efficient with scheduling and delivery. No complaints here!
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February 2023 by Lone Starr
This company will gladly take your money, charge you extra fees without proper explanation or providing a break down of what fees were charged, and tell you that you are on schedule for delivery but cannot provide you with a delivery date. The only thing they can say is I'm sorry, I understand, and there is nobody we can escalate this to. Still no ETA on when I will get my refill and they took my money 10 days ago. Unacceptable and terrible customer service... Update 1/30. As of this morning my delivery was scheduled for 4:32pm. It is now 9:50pm and still no delivery. Going on 14 days and well outside the promised delivery window... Update 1/31. As of this morning, their site stated I should expect my delivery by 8:55am. At 9:30am I sent an email to the address below provided by the owner explaining the terrible customer service experience and asking when I should expect delivery. The propane was finally delivered at 10:45am.. here is the email response I got from Tammy Sanders below "We apologize for the delivery delay. This area is experiencing high delivery demands at this time. Our records indicates the driver delivered 150 gallons to your home today" - no apologies for their terrible customer service model or lack there of customer service. Long story not so short, take your money elsewhere to a local propane company. This corporation can care less if you freeze your you know what off because they cannot deliver on time.
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February 2023 by Cody Lee
We've been without heat for 3 days. Delivery is currently 4 days overdue. Frustrating to say the least
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September 2022 by TJ S
FriendlyAlways helpfulProfessionalRemembers your face & name ?
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January 2022 by Marlin O.
When it was Viking Propane, it was great. In 2020, they permanently shut down their offices to the public and switched their phone system to Ferrelgas. They don't answer the phone and their hold sound tortures me with people talking by faking me out that someone is there for a half hour so I can't wait peacefully and then suddenly hangs me up after over a half hour! I have "keep full" (otherwise a giant $75 charge for propane) and they don't keep full this winter. On the other hand, their Livechat eventually answers which is positive to have.
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September 2021 by TJ Skaff
FriendlyAlways helpfulProfessionalRemembers your face & name ?
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July 2020 by earthling ish
did you think i wouldn't notice you cranked up my hot water tank when you lit it? nice try crooks!
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December 2018 by David Resch
Excellent service !
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August 2018 by James T.
This used to be Viking Propane (who was awesome), the customer service is still good as it's (as far as I know) the old employees. However, my gas rates have increased froom $50 a month with Viking to over $100 and it's SUMMER, when the heater is not running. I called to inquire as to why the price hike and it was pretty clear that it was because this is no longer a local company, but corporation squeezing profits. I'll be switching away from Ferrellgas as soon as I'm able.
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April 2018 by Gene L
Great people work there. Brenda will make your day! Friendly & Great prices on propane and related items.
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June 2017 by Daniel Bair
They're awesome people that are there and propane is very reasonable
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March 2017 by Elisabeth Shade
Friendly staff
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February 2017 by Gary Henderson Jr.
The employees here are super friendly, and the propane price.....YOU CAN'T BEAT!
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October 2016 by Ashley Pritchard
Always upbeat helpful and professional!!! I just love talking to her.
