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December 2023 by kathy grumbles
My renters ran out of propane and called them to set up an account. I’ve had many renters they had no problem with them. She was on hold for 20 minutes then they hung up. I called and they were extremely rude! Looking elsewhere for a propane company.
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November 2023 by Jill Olney
Paid up front for delivery, claimed delivery would be made, but after deduction from my bank account no delivery was made! Very disappointed, now we have no propane to heat our house in this cold weather, thanks triflame!!
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August 2023 by K P
I have been using Tri Flame for 15 years and have had many issues with them over the years but the most recent issue was quite frustrating. I don't like leaving negative reviews but it's getting old being treated poorly for mistakes they make. My credit card company texted me saying my payment with them didn't go through due to information being entered incorrectly from Tri Flame's end. I called Tri Flame to check the information and the woman I spoke with was unnecessarily rude. She told me it was declined due to insufficient funds which was absolutely false. I had her check the information and sure enough the expiration date was incorrect. It was a simple fix but the fact that she acted like it was my fault and had no apology to offer, only irritation, was the issue. I'm sure they would show me the same courtesy if I made a mistake (thick with sarcasm).
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April 2023 by AZornumbers09able
It has taken over a week to get propane delivered to our house and we still don't have any. For the past week They "schedule" a delivery and fail to deliver. Propane is the only way I can heat my house and these people seem to be so terribly incompetent that they can not maintain their own delivery schedules, or communicate their delivery schedules with their drivers. I sincerely hope this business fails.
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March 2023 by Esther P.
I was supposed to have propane delivered on the second. We had heavy snow so I had already shoveled a path to the tank and was finishing the driveway when they showed up at my neighbors next door. However after they delivered my neighbors propane they left w/o delivering mine. When I called them they told me they need a clear path and I told them it's all clear. The week passes and still no propane so I call back and was told that the driver said he delivered. Two weeks in and a few more calls I kept getting told that they need a clear path (it kept snowing so I shoveled a path again) then I was told he will be out to deliver. Never showed. I called again and asked for a manager to call me. Never heard from manager. Finally propane gets delivered, but my ticket show's a delivery for the second and the 15th. The diver tells me I owe them. I already had a credit on my account that more than covered the delivery, but they charged me for two deliveries. When I went into the office to get everything straight the girl at the counter said it was an oopsi he delivered to the wrong address. If it was a mistake it should have been corrected immediately, but instead I was given the run around for two weeks and repeatedly lied to. The girl started to get offended and rude then she threatened to have my tank removed. You don't try to steal from some one and then play the victim. And so because the numbers have to add up after trying to hide this for two weeks and try to charge me again... Who are they going to try to pull a fast one on next? I'm still waiting to hear from a manager to make sure I get a proper receipt that shows the correct delivery date and my remaining balance.
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March 2023 by Blake Coutolenc
Things are usually pretty good but this is the 3rd time they forgot us on the monthly check so we didn’t get filled and now here I am on a Sunday with no heat and no hot water and not to mention now instead of topping me off for 200 or is going to cost me 750 or more to fill it.What’s the use of being on a plan if you don’t check the tank every month like your supposed to?
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March 2023 by Colin Ferguson
We’ve been Tri Flame customers for nearly 20 yrs and have had pretty good service over the years. We continued to use Tri Flame even after we had to buy the leased tank that was in the Camp fire. We knew this recent snow storm was coming way in advance so we ordered propane. No one came or called on the day they were supposed to deliver. When we finally were able to contact them, we politely explained that it was critical that we get our delivery asap. They assured us they would be back in two days. Again, no-show, no call on the delivery day. Our road and driveway were completely plowed, still nothing. I will not do business with Tri Flame again, unreliable, unprofessional, don’t get the job done. I would recommend Reliance.
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January 2023 by Robert Sheridan
Never available when I need them, they always claim to have just made a delivery in my area and force me to wait two weeks without hot water or heat in my home. Really unreliable when you need them.
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January 2023 by Robert S.
never available when I need them. always a two week wait after I get told "we were just up in that area, sorry"
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December 2022 by Molly L.
I am so disappointed with this company. In this day and age when research shows that the majority of families in the USA cannot afford a $400 emergency these folks refuse to help inflation stressed families by allowing for smaller than their 100 gallons or more requirement. They want $3.65 a gallon and if you have to get 100 gallons, that means $365.00! I have many friends in the area that are struggling and have been able to come up with $250.00 and were turned down to having propane delivery because it was not the required $365.00. We live in a fire ravaged area where people are mostly low income and have minimum wage jobs if they can find one. The greed of this company is astounding and very disappointing. I wonder why other companies such as PG&E will allow for smaller payments or payments on a sliding scale but this company refuses to budge one bit. It is shameful that they will allow families to go without heating due to their extreme written in stone policies. If they are so insistent on having large amounts of money perhaps they could charge an extra fee for those who need to buy less propane due to money issues. It would better serve their community and stop leading people to think that they are greedy and uncaring!Shame shame shame on them!
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October 2022 by Jonathan Filteau
I have decided to change my review from a 1* to a 3* and here's why:Background: tank gauge didn't work, made me think I was ripped off, no one at TriFlame would help me so I filled a BBB complaint and left reviews on all sites I could find. Owner calls, said it shouldn't have been a BBB thing.... yeah okay dude, then help me next time before it gets to that!Anyway, propane did last a long time, I do believe it was just the gauge, but the person filling should see if it reads correctly, and if it doesn't, have a tech fix it! It's partly why I'm still leaving it as a 4* because TriFlame should not deliver faulty tanks. But my tank was switched out for free and got my tank filled so I no longer have any problems.So yeah, the owner needs to understand that customers have legit issues and he and his office workers need to help customers better. it was a really long and complicated thing.But the prices are low and the guys who come out are always friendly.
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October 2022 by Jonathan F.
I have decided to change my review from a 1* to a 4* and here's why: Background: tank gauge didn't work, made me think I was ripped off, no one at TriFlame would help me so I filled a BBB complaint and left reviews on all sites I could find. Owner calls, said it shouldn't have been a BBB thing.... yeah okay dude, then help me next time before it gets to that! Anyway, propane did last a long time, I do believe it was just the gauge, but the person filling should see if it reads correctly, and if it doesn't, have a tech fix it! It's partly why I'm still leaving it as a 4* because TriFlame should not deliver faulty tanks. But my tank was switched out for free and got my tank filled so I no longer have any problems. So yeah, the owner needs to understand that customers have legit issues and he and his office workers need to help customers better. it was a really long and complicated thing. But the prices are low and the guys who come out are always friendly.
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March 2022 by Clover P.
3 months into my newly built home in Magalia smell propane were my tank is installed being a plumbing contractor30 yrs I trace out leak found it on fittings they installed to regular and they try to charge me for there defective 15 dollar part and try to blame me and tell me to replace it my self when it's there install I back my installs for 90Days or one yr office manager and the little young installer is disrespectful telling me I costing themMoney when they did hook up in first place thanks for backing up you work when it could have been a dangerous situation when the was a propane leak way to go tri flame
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March 2021 by Christina Young
They have been very helpful being a new customer to propane all together.
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February 2021 by John Kreceman
I have had nothing but great service from this company, I do not know what the others who gave bad reviews went through but my experience has been amazing! I dont give a 5 star review unless it is deserved! The poor driver that delivered my tank the first day had a car jump the curb and t-bone his truck at 45 mph in my driveway! They are the best price and I'm happy to recommend them!