CVS is a pharmacy and retail store that receives mixed reviews. Customers appreciate the friendly and caring staff who treat visitors like family, with some praising specific employees for their kindness, patience, and professionalism. The store is often described as clean, well-stocked, and offering good value, especially for souvenirs. The manager is recognized for being kind and accommodating, such as allowing public restroom access for non-purchasers. However, there are some frustrations noted, including staff insisting on self-checkout that doesn't accept cash, which can lead to inconvenience. One customer was disappointed when a staff member took their phone to give a survey rating, feeling it was inappropriate. The pharmacy team is generally seen as good, with some staff going above and beyond to help, like providing discounts when insurance information is unavailable. Still, understaffing can cause service delays, and experiences with checkout and customer service can vary. Overall, CVS is valued for its helpful staff and good prices, but customers sometimes encounter issues related to staffing and store policies.
The cashier was extremely helpful and went beyond my expectations.
June 2026
Phil the manager at CVS Malibu is such a cool dude. He rips at surfing also which is huge plus for us malibu folks. I highly recommend the store to anyone in the area!
May 2026
Nice large store with a decent selection and pretty good stock. The manager Phil is wonderful, but one cashier, Marcus, sometimes has an attitude, but is generally friendly. Pretty standard CVS.
