-
January 2024 by Adeline A.
We were checked in an served quickly.Yvonne offered me a water and quickly processed my DMV registration - she was awesome.This is a clean and new office and the people are wonderful!!!
-
January 2024 by Deymienne Mauldin
I arrived early. Quick service in and out. Very friendly staff.
-
December 2023 by Aaron Spicker
Friendly helpful staff...all around :)
-
December 2023 by Tia S.
This Company is full of liars and thieves. This location gives Triple AAA a bad name. They have zero integrity and are never truthful. Then they have the audacity to cover their agents lies to protect the business. (Ruben Velasquez) SMH. They are despicable and future customers should BEWARE! I tried filing a complaint with the CDI CA Dept of Insurance only to find out that they can't actually penalize them for their actions. When I filed the complaint Triple A retaliated and created a near $800 fake Bill that they are threatening to put on my credit. The representatives are extremely deceptive. I told an agent I was canceling my policy and she tried to give me a quote for a reduced rate then said she would email me a copy of a new rate when I'd already started I was canceling the policy. Now they are trying to bill me for that shit when I told them I was with State Farm. I'm writing this review so people can guard themselves against these illegal practices. And the crazy thing is they still have the nerve to still be soliciting my business. As if I'd ever return to this Company. It's funny because we pay our taxes yet we aren't protected in the least bit against these Big companies illegal practices.
-
November 2023 by Christian B.
WOW! Okay, recently have had a problem with AAA. But, today Paul Polacek the Branch Manager WENT ABOVE AND BEYOND to help by facilitating communication with the Santa Ana AAA home office. Whatever he said and did got a positive response. They called me personally this afternoon from the corporate office because of Paul's efforts and influence. He is the best!! The Manhattan Beach location is the absolute best! Brooke Brooke Sandoval is AWESOME. Gloria Malfavon, my former auto agent, is a gem. Great seeing her yesterday. She came over in the waiting room to hug me and catch up. She is a very genuine person. AAA is lucky to have her. 5 stars to Paul and his team. Keep up the great work!!! So pleased.
-
October 2023 by Timothy Bell
Total incompetence! I specifically asked if China recognizes the IDP (International Driving Permit) and the clerk told me yes. I paid $31 for an IDP only to learn shortly after that China is the only country that does not recognize the IDP programme. Someone at the Automobile Club owes me $31.
-
October 2023 by Jason Booth
Scott Crawford was a great instructor. He is both knowledgeable, and patient.
-
October 2023 by T J.
aaa changed the rules of the dmv payments to get your tag. now they make you sit and wait at least 20 minutes its r i d i c u l o u s all the overacting many people are waiting in front of you. terrible way to conduct business i have the cash to pay the f- - - - -dmv and have to wait well well well here i'm to do my last payment to this horrible company i can wait to get rid of it! bad bad bad i'm in the waiting room waiting for 20 minutes now. there's only two people waiting three with me.
-
July 2023 by Lucia Magnifico
Every one loves the AAA. Especially here. They are fast, friendly, and inefficient.
-
June 2023 by Maggie N.
GLADYS CAZORLA was a huge help! She went out of her way to help us getting the right documentation's for us because our car was impounded. She critically thought on her own and brought us a progressive solution. Without her we wouldn't have been able to take out our release form from the police station. She was also extremely polite and welcoming. 10/10
-
April 2023 by Jen B.
If i could leave no stars i would. Called AAA from Manhattan beach police station with an infant in our car and these people said they couldn't accommodate our car seat and to get additional travel accommodation all while also sending a truck that couldn't fit the clearance where our car was parked. We managed to Uber my husband home get the other car and come back only to find AAA sitting out front and hadnt called when the truck arrived, then told us to call again and get another truck to get our car. Literally no point in paying for this ridiculous "service".
-
April 2023 by Jaqueline Casiano
This is a really great location! All staff is super helpful wether you’re going in for DMV or triple A services. Yasmin was a big help in assisting with my DMV services and overall the team at this location works really well together. Went in to get a quote as well and left with a really good policy that was very well explained to me, all of my questions were answered and I felt very confident in the plan I ended up leaving with. Definitely recommend!!
-
March 2023 by Robert Leonard
Terrible experience here. They could not manage to get my vehicle registered while charging the proper amount of CA tax for my address in LA County. I was given the choice to overpay by more than $100, or not have my vehicle registered. I chose the latter.
-
February 2023 by Elizabeth S.
This location is great. Each time I have been there, it has been for DMV related business and the employees have been extremely thorough and helpful.
-
February 2023 by David matthews
Poor service for travel, waited an hour and they never called my name. Still no trip recommendations
